Current answer
Qualys experienced a minor incident: US Platform 1: Delay in Data Reflection in UI (IM-12844). ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Vulnerability Management (VM)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 7, 2026 at 9:16 PM UTC
Identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Sep 4, 2026 at 9:24 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
Sep 4, 2026 at 3:41 PM UTC
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