Current answer
Qualys experienced a minor incident: EU Platform 1: High Lag on Data Sync Service [IM-12841]. ServiceAlert observed recovery on Sep 2, 2026.
Looking for an update now? Check the current status, or follow Qualys for future changes.
Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Vulnerability Management (VM)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 1, 2026 at 10:39 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 1, 2026 at 4:44 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
Sep 1, 2026 at 2:13 PM UTC
Was your business affected by this Qualys outage?
Follow Qualys and route available status alerts to email or a team channel.