Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864)
View the provider incident record →Current answer
Qualys experienced a minor incident: Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864). ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Patch Management (PM)
Incident Timeline
Monitoring
A fix has been implemented. Now that the correct hash has been validated, in order for this patch to install, users will need to redeploy the patch by performing one of the following:
1). Create new job with the patch included
2). Re-run of the previous job created
3). cloning the old job and execute
If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install.
Once the patch is redeployed, hash validation and patch install will be successful
1). Create new job with the patch included
2). Re-run of the previous job created
3). cloning the old job and execute
If the Patch is cached, reset will be required as the cached patch will have the same download URL when the error was first observed and continue to fail install.
Once the patch is redeployed, hash validation and patch install will be successful
Sep 15, 2026 at 8:06 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 14, 2026 at 9:31 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 14, 2026 at 6:21 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue affecting Patch deployment for KB5123099 across multiple platforms. This issue is resulting in patch deployment failures with the error FileHashValidationFailed.
The team is actively investigating the issue, and we will share further updates as more information becomes available.
Ticket reference: IM-12864
The team is actively investigating the issue, and we will share further updates as more information becomes available.
Ticket reference: IM-12864
Sep 14, 2026 at 11:26 AM UTC
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