IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]
View the provider incident record →Current answer
Qualys experienced a minor incident: IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
CertView (CERT)
Total Cloud
Container Security (CS)
Continuous Monitoring (CM)
Endpoint Detection and Response (EDR)
File Integrity Monitoring (FIM)
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Network Passive Sensor (PS)
Patch Management (PM)
PCI Compliance (PCI)
Policy Audit (PA)
Qualys Gateway Service (QGS)
Security Assessment Questionnaire (SAQ)
Security Configuration Assessment (SCA)
VMDR Mobile
Threat Protection (TP)
Vulnerability Management (VM)
Web Application Scanning (WAS)
SaaS Detection and Response (SDR)
Unified Dashboard (UD)
Custom Assessment and Remediation (CAR)
Connector Centralization
Qualys Flow (QFLOW)
VMDR OT
Enterprise TruRisk Management (ETM)
Total AI
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026 at 1:52 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 16, 2026 at 2:04 AM UTC
Investigating
Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays.
Further updates will be provided as additional information becomes available.
The ticket reference for this incident is IM-12868.
Sep 16, 2026 at 12:22 AM UTC
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