US Platform 3: Delay in data processing to the UI and via API (IM-12872)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 3: Delay in data processing to the UI and via API (IM-12872). ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 18, 2026 at 4:58 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 16, 2026 at 11:39 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12872.
The ticket reference for this incident is IM-12872.
Sep 16, 2026 at 8:24 PM UTC
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