Current answer
Qualys experienced a minor incident: IN Platform 1: Login Redirection Issue (IM-12843). ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
CertView (CERT)
Container Security (CS)
Continuous Monitoring (CM)
File Integrity Monitoring (FIM)
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Qualys Gateway Service (QGS)
Security Assessment Questionnaire (SAQ)
VMDR Mobile
Connector Centralization
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 3, 2026 at 8:11 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 3, 2026 at 5:27 PM UTC
Identified
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
Sep 3, 2026 at 5:27 PM UTC
Investigating
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843.
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
Workaround:
Successful login can be accessed by navigating to:
https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
Sep 3, 2026 at 4:07 PM UTC
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