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Qualys

US Platform 1: Lag observed on VM scan events (IM-12823)

Minor Impact Resolved Duration: 2d 10h 3m August 18, 2026

Incident Lifecycle

Investigating Identified Monitoring Investigating Monitoring Investigating Identified Monitoring
Affected Components
Vulnerability Management (VM)

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Aug 20, 2026 at 3:10 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Aug 19, 2026 at 11:10 PM UTC
Investigating
We are currently investigating this issue.
Aug 19, 2026 at 2:50 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 18, 2026 at 8:49 PM UTC
Investigating
We are currently investigating this issue.
Aug 18, 2026 at 1:11 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 18, 2026 at 8:49 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Aug 18, 2026 at 7:15 AM UTC
Investigating
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM.

Further details will be provided as they become available.

The ticket reference for this incident is IM-12823.
Aug 18, 2026 at 6:41 AM UTC
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