US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
Incident Lifecycle
Affected Components
Cloud Agent (CA)
Incident Timeline
Monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Aug 15, 2026 at 7:11 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 14, 2026 at 11:25 PM UTC
Investigating
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
Aug 14, 2026 at 5:25 PM UTC
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