AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]
View the provider incident record →Current answer
Qualys experienced a minor incident: AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Vulnerability Management (VM)
Incident Timeline
Investigating
We are continuing to investigate this issue.
Sep 16, 2026 at 7:45 AM UTC
Investigating
Incident Notification
Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled.
Impact:
Users with MFA enabled may be unable to log in to the Qualys AE platform.
Further updates will be provided as more information becomes available.
Incident Reference: IM-12869
Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled.
Impact:
Users with MFA enabled may be unable to log in to the Qualys AE platform.
Further updates will be provided as more information becomes available.
Incident Reference: IM-12869
Sep 16, 2026 at 7:39 AM UTC
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