Current answer
Qualys experienced a minor incident: US Platform 3: Delay in Data Reflection in UI (IM-12837). ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Vulnerability Management (VM)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 26, 2026 at 11:39 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
Aug 26, 2026 at 6:05 PM UTC
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