Smart Sites AI Assistant May Show Outdated Information
View the provider incident record →Current answer
ParentSquare experienced a minor incident: Smart Sites AI Assistant May Show Outdated Information. ServiceAlert observed recovery on Oct 10, 2026.
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Incident Lifecycle
Affected Components
Smart Sites
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 10, 2026 at 1:16 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 9, 2026 at 11:40 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 9, 2026 at 6:05 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 9, 2026 at 4:49 PM UTC
Investigating
We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.
Oct 9, 2026 at 3:27 PM UTC
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