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84.2%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.
investigating
We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.
We have implemented a fix and are monitoring the results.
identified
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
investigating
We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.
We are monitoring texts and phone calls as the Twilio incident continues.
investigating
We are continuing to investigate this issue.
investigating
Our SMS and voice call provider, Twilio, has reported an outage. We are investigating and we will provide an update shortly.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Smart Sites Slowness
minorSource not attested
Last archived state: resolved
View archived record details
Smart Sites
investigating
Smart Sites is currently experiencing slower than usual site loading times. Our engineering team is investigating the issue.
Smart Sites Calendar issue
majorSource not attested
Last archived state: resolved
View archived record details
Smart Sites
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with the calendar events component not populating. The team is working on a fix.
Virtual Phone Outbound Call Delivery
minorSource not attested
Last archived state: resolved
View archived record details
Phone Calls
monitoring
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
Support webform unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue. We will post another update within the next hour.
identified
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
investigating
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
July 2026
Smart Sites Document Upload Failures
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue and are implementing a fix.
investigating
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
June 2026
Phone Calls May be Delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
investigating
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
Text Message Delivery May be Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and are monitoring the results.
identified
We have identified the cause of the issue and are implementing a fix.
investigating
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
April 2026
Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time.
We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes.
During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
Phone Call Notification Delivery Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
Gmail Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption.
You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
