ParentSquare Outage History
Uptime record, past incidents, and downtime history for ParentSquare.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 73.3% | 15 | 4 |
| July 2026 | 93.5% | 31 | 2 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Virtual Phone Outbound Call Delivery
Started: Aug 13, 7:36 PM
Phone Calls
investigating
We are continuing to investigate this issue.
Aug 14, 7:03 PM
investigating
We are continuing to investigate this issue.
Aug 14, 2:44 AM
investigating
We are continuing to investigate this issue.
Aug 13, 11:01 PM
investigating
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
Aug 13, 7:36 PM
Support webform unavailable
Started: Aug 12, 10:15 PM
identified
We are continuing to work on a fix for this issue. We will post another update within the next hour.
Aug 12, 11:18 PM
identified
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
Aug 12, 10:43 PM
investigating
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
Aug 12, 10:15 PM
July 2026
Smart Sites Document Upload Failures
Started: Jul 28, 7:02 PM
identified
We have identified the cause of the issue and are implementing a fix.
Jul 28, 7:08 PM
investigating
We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.
Jul 28, 7:02 PM
June 2026
Phone Calls May be Delayed
Started: Jun 15, 3:31 PM
investigating
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
Jun 15, 4:14 PM
investigating
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
Jun 15, 3:31 PM
Text Message Delivery May be Delayed
Started: Jun 10, 8:50 PM
monitoring
We have implemented a fix and are monitoring the results.
Jun 10, 9:01 PM
identified
We have identified the cause of the issue and are implementing a fix.
Jun 10, 8:55 PM
investigating
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
Jun 10, 8:50 PM
April 2026
Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern
Started: Apr 24, 4:57 PM
identified
We are continuing to work on a fix for this issue.
Apr 24, 5:45 PM
identified
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time.
We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes.
During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
Apr 24, 4:57 PM
Phone Call Notification Delivery Issues
Started: Apr 17, 1:59 AM
investigating
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
Apr 17, 1:59 AM
Gmail Delays
Started: Apr 8, 8:35 PM
monitoring
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption.
You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
Apr 8, 8:35 PM
Users Unable to Log into ParentSquare
Started: Apr 8, 1:24 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 1:32 PM
investigating
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
Apr 8, 1:24 PM
March 2026
Customers unable to download custom versions of their school's app
Started: Mar 31, 1:34 PM
investigating
The issue has been resolved, thank you for your patience.
Mar 31, 3:18 PM
investigating
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
Mar 31, 1:34 PM