Current answer
ParentSquare experienced a minor incident: Smart Alerts Phone Calls May Play Blank Audio. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Smart Alerts
Incident Timeline
Monitoring
We have implemented a fix and are monitoring the results.
Sep 1, 2026 at 11:56 PM UTC
Identified
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
Sep 1, 2026 at 11:05 PM UTC
Investigating
We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.
Sep 1, 2026 at 10:03 PM UTC
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