Zix Archive Services - BCA and ZixArchive receiving Error 500
View the provider incident record →Current answer
OpenText experienced a minor incident: Zix Archive Services - BCA and ZixArchive receiving Error 500. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Zix Archive Services - Business Communication Archive
Zix Archive Services - ZixArchive
Incident Timeline
Monitoring
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3997654
Tracking Number: IM3997654
Sep 14, 2026 at 1:31 PM UTC
Investigating
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3997654
Tracking Number: IM3997654
Sep 14, 2026 at 12:26 PM UTC
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