Current answer
OpenText experienced a minor incident: CTIS Service was in a degraded state in OCP US. ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Core Capture (corecapture.us.opentext.com)
Core Platform - Content Transformation and Injection Services
Incident Timeline
Monitoring
CTIS Service was in a degraded state in OCP US. Customers using CTIS-based ingestion in the OCP US environment may have experienced delays in processing submitted jobs. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4001177
Tracking Number: IM4001177
Sep 18, 2026 at 5:04 PM UTC
Investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays in processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4001177
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4001177
Sep 18, 2026 at 4:38 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 18, 2026 at 3:23 PM UTC
Investigating
Customers using CTIS-based ingestion in the OCP US environment may experience delays processing submitted jobs. Jobs submitted through SFTP or email ingestion may remain in the “Starting” state for an extended period until CTIS service connectivity is restored. Teams are assembled and actively looking at the issue for root cause and remediation
Reference: IM4001177
Reference: IM4001177
Sep 18, 2026 at 3:11 PM UTC
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