GoTo Connect - Inbound calls failing for customers in Brazil
View the provider incident record →Current answer
GoTo experienced a major incident: GoTo Connect - Inbound calls failing for customers in Brazil. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
PSTN Calls - Inbound
Incident Timeline
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Oct 22, 2026 at 8:37 PM UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
We will provide another update shortly.
Oct 22, 2026 at 8:06 PM UTC
Investigating
We are actively investigating reports that some GoTo Connect customers in Brazil may be experiencing inbound calls failing to connect.
Our engineers are working to identify the issue and will provide another update shortly.
Our engineers are working to identify the issue and will provide another update shortly.
Oct 22, 2026 at 7:51 PM UTC
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