Current answer
eVetPractice (IDEXX) experienced a minor incident: Cornerstone - SmartOrder - MWI. ServiceAlert observed recovery on Sep 29, 2026.
Official eVetPractice (IDEXX) status page Current eVetPractice (IDEXX) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
SmartOrder - Online Inventory Ordering
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 4, 2026 at 8:04 PM UTC
Identified
Practices can still retrieve and process orphan/receiving orders that are already in SmartOrder. New MWI order information is not coming in, and placing new MWI orders is still failing because no response is returned when an order is submitted.
We are continuing to work with MWI to restore order placement and order history updates.
We are continuing to work with MWI to restore order placement and order history updates.
Sep 4, 2026 at 7:45 PM UTC
Monitoring
Orphans & orders are now coming in. Will contintue to monitor
Sep 2, 2026 at 6:37 PM UTC
Investigating
SmartOrder for MWI is currently experiencing two order processing issues:
+ Unable to place orders.
+ Orphan orders are not coming in.
+ Unable to place orders.
+ Orphan orders are not coming in.
Aug 27, 2026 at 6:32 PM UTC
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