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93%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our Engineering team has implemented a fix for this issue and audiences should now be working as expected. Our team is continuing to monitor this fix to ensure the platform is fully operational. Thank you for your patience while our teams worked to resolve this issue.
investigating
Our Engineering team is aware of and investigating an issue impacting Audiences. During this time, audiences may experience latency when loading, or may not load at all. Users may see errors when trying to access Audiences.
Our Engineering teams are actively working to resolve this issue. Thank you for your patience.
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
We have identified the issue impacting GTM Studio Audiences and have implemented a fix. Our team is currently closely monitoring the results and at this time, GTM Studio Audience services should be restored.
investigating
Our Engineering team is continuing to investigate the issue impacting GTM Studio Audiences. We will post additional updates here as we have them.
investigating
We are currently investigating an issue impacting GTM Studio Audiences. Our engineering team is actively working on this and we will provide an update shortly.
During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day.
If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How...
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Chorus - Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored.
If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
investigating
We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform.
Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
Neverbounce - Bulk Processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours.
Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.
investigating
Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.
ZoomInfo - Chrome Extension
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs.
We are continuing to monitor to ensure the issue is fully resolved.
investigating
We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users.
Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
April 2026
Chorus - Video Processing Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
identified
We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed.
Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
GTM Studio - Platform Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue impacting Audiences within GTM Studio, users may be experiencing latency when creating or enriching Audiences.
Our Engineering teams are actively working to identify the root cause and resolve this issue as quickly as possible. We will provide updates as new information becomes available.
investigating
We are aware of and investigating an issue that may cause latency or errors when creating and enriching an Audience. In addition you may see an error or freezing when attempting to open Audiences.
Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
GTM Studio Audiences
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved.
We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are identified.
investigating
We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. Our Engineering teams are actively investigating the issue.
ZoomInfo - Chrome Extension
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that a recent Chrome update is causing the ZoomInfo extension to appear blank for some users.
We are actively monitoring the status of a fix with Chromium and will provide updates as we receive them.
investigating
We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users.
Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Chorus - Zoom Call Recording Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed all Zoom streaming calls are being recorded via the notetaker bot. For customers using Zoom streaming, you will continue to see the notetaker bot joining calls until streaming is fully restored.
investigating
We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through Zoom's cloud recording, you can then manually import the recording file into the Chorus platform. Instru...
Chorus - Call Recording Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues impacting Chorus call recording, beginning at 9:30am ET today. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible
At this time, we would recommend recording your calls through your video conference provider’s cloud recording, you can then manually import the recording file into the Chorus platform once access is restored. Instr...
March 2026
SalesOS- Homepage Issue & Signals Display Impact
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue currently affecting the ZoomInfo platform, where the home page on the SalesOS platform appears blank, and signals may not display correctly on the company profile page.
Our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
