Looking for an update now? Check the current status, or follow ZoomInfo for future changes.
93%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our Engineering team has implemented a fix for this issue and audiences should now be working as expected. Our team is continuing to monitor this fix to ensure the platform is fully operational. Thank you for your patience while our teams worked to resolve this issue.
investigating
Our Engineering team is aware of and investigating an issue impacting Audiences. During this time, audiences may experience latency when loading, or may not load at all. Users may see errors when trying to access Audiences.
Our Engineering teams are actively working to resolve this issue. Thank you for your patience.
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
We have identified the issue impacting GTM Studio Audiences and have implemented a fix. Our team is currently closely monitoring the results and at this time, GTM Studio Audience services should be restored.
investigating
Our Engineering team is continuing to investigate the issue impacting GTM Studio Audiences. We will post additional updates here as we have them.
investigating
We are currently investigating an issue impacting GTM Studio Audiences. Our engineering team is actively working on this and we will provide an update shortly.
During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day.
If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How...
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
ZoomInfo - Large List Processing Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.
identified
We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.
identified
We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued for retry once the issue is resolved.
investigating
We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms. We will continue to post updates as we have them.
July 2026
ZoomInfo - Chorus Platform Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Chorus is currently experiencing significant latency, which may prevent users from accessing or navigating the platform.
Note: Call joining and recording functionality remains operational.
Our Engineering team is actively investigating the issue and working to restore normal platform performance.
ZoomInfo - Intent Search Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
We are aware of and investigating an issue affecting Intent Search in the ZoomInfo platform. Customers may experience errors or unresponsiveness when performing searches that rely on Intent data.
Our Engineering teams are diligently investigating the issue and working to restore normal service as quickly as possible.
Chorus Services have been restored and our Engineering team will continue to monitor results. Our Engineering team will manually reprocess any calls that were stuck processing due to the third-party vendor outage.
investigating
We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available.
We are actively monitoring the situation with this vendor, as well as investigation options on our end to help mitigate, and will provide updates as we receive them.
Marketing - Audience Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has resolved the issue affecting backend processing of audiences.
The service has been restored, and audience processing has resumed. Our team will continue to monitor the service while the remaining processing backlog clears.
investigating
We are currently experiencing issues with backend processing of audiences. The team is working diligently to overcome the issue.
Intermittent RingLead Platform Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has identified and resolved the issue affecting the RingLead platform.
We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.
identified
We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features.
Our Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
Neverbounce - Email Verification Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a fix and is currently monitoring the results. We are also working to reprocess any pending jobs that may have been impacted by the latency.
investigating
Our Engineering team is currently aware of and investigating an issue impacting email verification on both the Neverbounce API and the standalone platform. During this time, users may experience latency or a higher rate of unknowns or invalids when verifying emails.
Thank you for your patience while we work to resolve this issue. We will provide updates as we have them.
Intermittent RingLead Platform Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has identified and resolved the issue affecting the RingLead platform.
We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.
investigating
We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features.
Our Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
June 2026
Search, Intent, Workflow, and Export Delays - Identified
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue impacting certain Search and Intent-related services.
As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed.
Our Engineering team has identified the root cause and is actively working toward a full resolution. Users may experience delays in search-related processing, workflow execution, and CSV export operations.
We will continue to provide updates as more information becomes avail...
Chorus- Login Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of and currently investigating an issue impacting users' ability to log in to Chorus.
Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform.
Our engineering teams are actively investigating and working to restore access as soon as possible. We will provide updates as more information becomes available.
