Current answer
ZoomInfo experienced a minor incident: Chorus - Call Recording Issues. ServiceAlert observed recovery on Sep 16, 2026.
Looking for an update now? Check the current status, or follow ZoomInfo for future changes.
Incident Lifecycle
Affected Components
Chorus
Incident Timeline
Investigating
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Sep 16, 2026 at 4:47 PM UTC
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