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96.6%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to address the inbound voice issue affecting a subset of users.
identified
We are currently investigating an issue affecting inbound voice services for a subset of users. Impacted users may experience issues receiving inbound calls.
Our engineering team is actively investigating the cause and working to restore normal service as quickly as possible. Outbound voice services are not currently known to be affected.
We will provide another update as more information becomes available.
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are seeing degraded performance with some areas of the Hearsay application. We are actively investigating and will update shortly.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
High Error Rate on Hearsay Application
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
High Error Rate on Hearsay Application
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
Listings Portal Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.
Crawler Runs Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours.
As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress).
For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
identified
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
identified
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
Search Indexing Delays and Review Language Classification Down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the impacted systems.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.
April 2026
Delays in Pages Publishing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for this issue and publishing has resumed. There was also a partial impact to the Content Portal which has also been mitigated. We will continue to monitor the situation.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of publishing delays for a subset of Pages sites.
Analytics API Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue. We will continue to monitor the situation.
identified
We have mitigated the issue for most affected customers. We are continuing to work on completely resolving the issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of a partial outage in Analytics API
Managed Services ETL Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A issue delaying Managed Services ETLs was identified and mitigated. Between 1:15am and 12:52pm ET on 4/9/2026, Managed Services ETLs were delayed in running. All systems are now operating normally, any delayed data updates will be processed, and our teams are monitoring. We will provide a final update by 3:00pm ET on 4/9/2026.
Automated and generative review response delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
identified
We have identified the issue and are working on remediation.
investigating
We are investigating reports of delays in processing of automated and generative review responses.
March 2026
Detect-in functionality degraded for video posts in some organizations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to detect-in for native video posts in Supervision. We will continue to monitor for any adverse effects.
identified
We have identified an issue with detect-in for native video posts not functioning in Supervision for some users. This does not affect video posts published from within the Hearsay platform. We are working to mitigate the problem.
