Yext Outage History
Uptime record, past incidents, and downtime history for Yext.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 70% | 10 | 3 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 83.9% | 31 | 5 |
| April 2026 | 85% | 20 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 11
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Ask Scout Down for EU Customers
Started: Jul 3, 1:40 PM
monitoring
We have mitigated the issue and Ask Scout threads are working in the EU.
Jul 3, 2:25 PM
investigating
We are Investigating Reports of Problems with Ask Scout in the EU Partition
Jul 3, 1:40 PM
Investigating Intermittent Web UI Issues
Started: Jul 2, 5:28 AM
identified
The issue has been identified and a fix is being implemented.
Jul 2, 5:33 AM
investigating
We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface.
The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
Jul 2, 5:28 AM
June 2026
Analytics Errors
Started: Jun 29, 5:00 PM
monitoring
We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.
Jun 29, 5:00 PM
Intermittent errors loading posts in the Hearsay content library for some users
Started: Jun 4, 8:16 PM
investigating
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
Jun 4, 8:16 PM
Issues with Async Reports via the Analytics API
Started: Jun 3, 8:15 PM
monitoring
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
We will continue to monitor the situation.
Jun 3, 8:52 PM
investigating
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
Jun 3, 8:15 PM
Degraded Performance in Reviews Portal
Started: Jun 3, 8:52 AM
monitoring
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.
We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
Jun 3, 9:43 AM
investigating
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.
Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.
Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
Jun 3, 8:52 AM
Partial Outage in Managed Services ETLs
Started: Jun 2, 5:32 PM
identified
The issue has been identified and a fix is being implemented.
Jun 2, 6:09 PM
investigating
We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.
Jun 2, 5:32 PM
May 2026
LinkedIn monitoring issue – Third-Party API Issue
Started: May 20, 12:17 PM
monitoring
LinkedIn has implemented a fix and we are monitoring results.
May 20, 3:56 PM
investigating
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring.
We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
May 20, 12:17 PM
High Error Rate on Hearsay Application
Started: May 19, 3:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 4:02 PM
identified
The issue has been identified and a fix is being implemented.
May 19, 3:59 PM
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
May 19, 3:07 PM
High Error Rate on Hearsay Application
Started: May 15, 1:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 15, 2:24 PM
identified
The issue has been identified and a fix is being implemented.
May 15, 2:07 PM
investigating
We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time
May 15, 1:44 PM
Listings Portal Errors
Started: May 13, 5:24 PM
monitoring
We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.
May 13, 5:24 PM
Crawler Runs Delayed
Started: May 12, 10:33 PM
monitoring
We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours.
As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress).
For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
May 13, 6:10 PM
identified
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
May 13, 6:37 AM
identified
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
May 12, 10:33 PM
Search Indexing Delays and Review Language Classification Down
Started: May 12, 4:09 PM
monitoring
A fix has been implemented and we are monitoring the impacted systems.
May 12, 8:32 PM
identified
We are continuing to work on a fix for this issue.
May 12, 7:05 PM
identified
The issue has been identified and a fix is being implemented.
May 12, 6:57 PM
investigating
Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.
May 12, 4:09 PM
April 2026
Delays in Pages Publishing
Started: Apr 29, 1:34 PM
monitoring
We have implemented a fix for this issue and publishing has resumed. There was also a partial impact to the Content Portal which has also been mitigated. We will continue to monitor the situation.
Apr 29, 5:10 PM
identified
The issue has been identified and a fix is being implemented.
Apr 29, 2:19 PM
investigating
We are currently investigating reports of publishing delays for a subset of Pages sites.
Apr 29, 1:34 PM
Analytics API Partial Outage
Started: Apr 22, 9:54 AM
monitoring
We have remediated the issue. We will continue to monitor the situation.
Apr 22, 12:17 PM
identified
We have mitigated the issue for most affected customers. We are continuing to work on completely resolving the issue.
Apr 22, 11:34 AM
identified
The issue has been identified and a fix is being implemented.
Apr 22, 10:33 AM
investigating
We are investigating reports of a partial outage in Analytics API
Apr 22, 9:54 AM
Managed Services ETL Delays
Started: Apr 9, 6:00 PM
monitoring
A issue delaying Managed Services ETLs was identified and mitigated. Between 1:15am and 12:52pm ET on 4/9/2026, Managed Services ETLs were delayed in running. All systems are now operating normally, any delayed data updates will be processed, and our teams are monitoring. We will provide a final update by 3:00pm ET on 4/9/2026.
Apr 9, 6:00 PM
Automated and generative review response delays
Started: Apr 8, 10:21 AM
monitoring
We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
Apr 8, 11:10 AM
identified
We have identified the issue and are working on remediation.
Apr 8, 10:25 AM
investigating
We are investigating reports of delays in processing of automated and generative review responses.
Apr 8, 10:21 AM
March 2026
Detect-in functionality degraded for video posts in some organizations
Started: Mar 19, 3:16 PM
monitoring
We have deployed a fix to detect-in for native video posts in Supervision. We will continue to monitor for any adverse effects.
Mar 19, 6:39 PM
identified
We have identified an issue with detect-in for native video posts not functioning in Supervision for some users. This does not affect video posts published from within the Hearsay platform. We are working to mitigate the problem.
Mar 19, 3:16 PM
Search - Japanese indexing partially degraded
Started: Mar 18, 10:51 PM
monitoring
A fix has been implemented and we're monitoring search indexing.
Mar 18, 11:45 PM
identified
Due to this ongoing incident, customers may not see updates to Japanese profiles properly reflected in their Search experience.
Mar 18, 10:51 PM
Facebook Video Publishing – Third-Party API Issue
Started: Mar 12, 5:40 PM
monitoring
The issue affecting video post publishing to Facebook has been resolved.
Facebook’s API is now operating normally, and video posts are successfully publishing again. We will continue to monitor to ensure stability.
Mar 13, 10:38 AM
identified
We are currently seeing errors from the Facebook API when attempting to publish video posts. As a result, video posts to Facebook may fail to publish.
This appears to be an issue originating from Facebook’s API. We have contacted Meta and are monitoring the situation closely.
Other Facebook post types (text and image) are functioning normally.
We will share updates as soon as we receive additional information.
Mar 12, 5:40 PM