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96.6%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to address the inbound voice issue affecting a subset of users.
identified
We are currently investigating an issue affecting inbound voice services for a subset of users. Impacted users may experience issues receiving inbound calls.
Our engineering team is actively investigating the cause and working to restore normal service as quickly as possible. Outbound voice services are not currently known to be affected.
We will provide another update as more information becomes available.
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are seeing degraded performance with some areas of the Hearsay application. We are actively investigating and will update shortly.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Reviews Service Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We will continue to monitor the system closely and develop additional preventative measures.
identified
We identified the issue, implemented a fix, and restored service to reviews-related pages.
investigating
We are investigating reports that the reviews-related pages in the Customer Portal are unavailable.
Events API unavailable in the US
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.
Ask Scout Down for EU Customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue and Ask Scout threads are working in the EU.
investigating
We are Investigating Reports of Problems with Ask Scout in the EU Partition
Investigating Intermittent Web UI Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface.
The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
June 2026
Analytics Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified elevated error rates in our Analytics systems, affecting the Analytics tab in the customer portal, some Scout functionality, and other Analytics-related functionality across the customer portal. We have implemented a fix, and Analytics requests are currently being served as normal. We are continuing to monitor to ensure stability.
Intermittent errors loading posts in the Hearsay content library for some users
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
Issues with Async Reports via the Analytics API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
We will continue to monitor the situation.
investigating
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
Degraded Performance in Reviews Portal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.
We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
investigating
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.
Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.
Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
Partial Outage in Managed Services ETLs
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.
May 2026
LinkedIn monitoring issue – Third-Party API Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
LinkedIn has implemented a fix and we are monitoring results.
investigating
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring.
We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
