Vonage Outage History
Daily status observations, past incidents, and reported issue history for Vonage.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 25 | 25 |
| July 2026 | 3.2% | 31 | 30 |
| June 2026 | 10% | 30 | 27 |
| May 2026 | 40% | 5 | 3 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
USA SMS - Delivery degradation affecting 10DLC messages for all networks
Started:
SMS North America
investigating
We are working with our supplier/partner towards resolution of the issue. We will keep you posted as soon as we have update from them.
investigating
We have been notified by our supplier about delivery degradation for 10DLC messages sent from and towards USA all networks.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform in Europe East (eu-4) region
Started:
Voice API
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API calls in the Europe East (eu-4) region. We have applied initial mitigations and continue to monitor service stability. We'll continue to provide further updates here within the next 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Belgium SMS - Delivery degradation towards Proximus, Telenet, Base networks
Started:
SMS Europe
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Proximus, Telenet, Base network. You may experience failures or delays for Outbound SMS sending towards Proximus, Telenet, Base network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network
Started:
SMS Europe
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK Lycamobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Australia Voice - Degradation affecting Fixed Line Numbers
Started:
Voice APAC
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed voice call degradation affecting Outbound calls from Australia Fixed Line Numbers.
We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
United Kingdom SMS - Delivery Degradation towards United Kingdom Lycamobile Network
Started:
SMS Europe
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK Lycamobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Sweden SMS - Delivery degradation affecting Telia Sweden
Started:
investigating
We have been notified by our supplier about delivery degradation for messages sent towards Telia Sweden.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Colombia SMS - Delivery degradation towards Movistar
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Movistar Colombia.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - Latency affecting MMS messages sent towards T-Mobile network
Started:
MMS North America
investigating
We have been notified by our suppliers about MMS Delivery Delays from a Subset of Short Codes to T-Mobile United States. You might experience delayed MMS messages for US shortcodes sending to T-Mobile.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting the Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Chile SMS - Delivery Degradation towards Entel network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that currently there is a delivery degradation towards Entel network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation affecting Lebara Network
Started:
investigating
We are currently observing SMS delivery degradation towards Lebara network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Dominican Republic SMS - Delivery Degradation towards Claro
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Claro in Dominican Republic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
APAC SIP calls intermittent calls drops
Started:
monitoring
We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
monitoring
Vonage services continue to show signs of recovery following today's interruption in the APAC region; established SIP calls are dropped intermittently. We'll continue to provide further updates here within 60 mins and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Philippines SMS - Delivery Degradation affecting Globe Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation affecting Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Kenya SMS - Delivery degradation towards Safaricom network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation and latency towards Safaricom Network, Kenya.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Germany SMS - Delivery degradation towards Telefonica Germany
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Telefonica in Germany.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting US Short code
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We observed delivery degradation on our US Short code routes affecting SMS traffic
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation affecting Lycamobile Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected.
We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Bolivia SMS - Delivery Degradation towards Viva network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have noticed a Delivery degradation towards Bolivia Viva network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
July 2026
Channel Manager API for RCS Message Opt-Out Disruption
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API.
We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API.
We'll continue to provide further updates here within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of an issue impacting the Channel Manager API. Some RCS message opt-out requests made via the Channel Manager API are failing to process correctly, and our engineering team is actively investigating the issue
We'll provide further updates within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Honduras SMS - Delivery degradation towards Tigo network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Fastweb
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Israel SMS - Delivery degradation affecting Partner
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Partner network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Delivery degradation affecting Lycamobile UK
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting Claro Brazil
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting traffic towards AT&T
Started:
monitoring
A fix has been implemented by our partner and we observe traffic has been delivering normally now.
investigating
We are working with our partner on the issue, We will issue an update as soon as more information becomes available.
investigating
We have observed SMS delivery degradation impacting 10DLC, SC and TFN traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Claro
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The message delivery degradation is observed towards Claro Guatemala.
We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Hungary SMS - Delivery Degradation towards Telenor
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards Telenor Hungary network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Oregon Data Center (US4)
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 1 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
monitoring
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting traffic for all products in the Oregon Data Center (US4). We are working to resolve the issue as soon as possible. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
API Platform- Media Service Issue
Started:
monitoring
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of issues that may be impacting your Media Service is throwing 5xx errors. We are working to resolve the issue as soon as possible. We'll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Honduras SMS - Delivery degradation towards Tigo network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Login Issue impacting Vonage API Dashboard
Started:
monitoring
Vonage services have been fully restored following today’s service interruption in accessing the Vonage API Dashboard. Some users may continue to experience issues if their browser or local cache is still loading an older version of the affected script.
Workarounds for users who are still experiencing issues due to outdated cached script:
1. Perform a hard refresh (Ctrl + Shift + R)
2. Open the dashboard in an incognito/private browsing window
3. Use an alternative browser such as Safari, ...
identified
We continue to work to resolve the issue that may be impacting your ability to access the Vonage API Dashboard. As an alternative, please access the dashboard using Safari or Firefox, as these browsers are currently unaffected. We'll continue to provide updates as more information becomes available. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
investigating
We are still investigating the issue and are seeing intermittent issues. We'll provide further updates as soon as we identify it. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your ability to access the Vonage API Dashboard . We are working to resolve the issue as soon as possible. We'll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Issue with Media and SIP Interconnect services in US East Region
Started:
investigating
We are aware of issues that may be impacting the Media Connection and SIP Interconnect services in the US East Region.
We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR vonage.com/support]
France Silent Authentication - Service degradation affecting the Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
SIP Calling - US Regions
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in SIP calling. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your SIP calling. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes . Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Italy SMS - Delivery degradation towards Italy Fastweb
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Philippines SMS - Delivery Degradation of Domestic Brands towards Globe Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation of Domestic Brands towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Media Connection Issue
Started:
identified
We are continuing to work on a fix for this issue.
identified
Media Connection Issue
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting TIM Brazil network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
Thank you for your patience following our LVN supplier's reported service interruption earlier today which may have impacted your ability to use Long Virtual Numbers.
Our LVN supplier has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue.
We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.sup...
investigating
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
Started:
monitoring
Vonage services continue to show signs of recovery following the interruption in WebSocket connections, where authentication headers are not being sent. We'll continue to provide further updates here. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that's impacting WebSocket connections where authentication headers are not being sent. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of an issue currently impacting Voice API WebSocket connections in the EU and APAC regions, where authentication headers are not being sent. We are actively working to resolve this as quickly as possible and will provide a further update within 1 hour.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Ethiopia SMS - Delivery degradation towards Ethiopian Telecom / MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.
You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
France Silent Authentication - Service degradation affecting the Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Vodafone
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Vodafone. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Disruption - Number Deactivation Feed Unavailability
Started:
investigating
We are aware of issues that may be impacting some Vonage customers' number deactivation services due to a third party interruption that is affecting multiple providers.
We are working closely with our third party as they work to resolve the issue.
We'll provide further updates within the next hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com.
United Arab Emirates SMS - Degradation affecting Pre-Registered Domestic brands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation for domestic pre-registered brands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
API Service Issue
Started:
monitoring
Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questi...
identified
Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you...
investigating
We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Indonesia SMS - Delivery degradation affecting Axiata
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Axaiata.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Haiti SMS - Delivery degradation affecting Natcom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Natcom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting traffic towards T-Mobile Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
South Africa SMS - Delivery degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we have been notified of a message delivery degradation towards MTN network in South Africa.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Australia SMS - Delivery degradation affecting Telstra
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Telstra.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Tanzania SMS - Delivery Degradation towards MIC/Zantel network
Started:
investigating
We are observing SMS delivery degradation towards MIC/Zantel Tanzania network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Germany SMS - Delivery degradation affecting 1&1
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards 1&1.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Burundi SMS - Delivery degradation affecting Lumitel 64208
Started:
investigating
Please be advised that we are observing SMS delivery degradation towards Lumitel.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
ASR TTS Failures - EU Regions
Started:
identified
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Singapore SMS - Delivery degradation affecting TPG Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards TPG Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA & Canada SMS - Degradation affecting 10DLC numbers towards multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected degradation affecting 10DLC numbers towards multiple networks.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Verify V2 Email Channel Errors and Delays
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel.
Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues.
We will continue to provide further updates within 2 hours, and once full service is confirmed as restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays.
We'll provide further updates within 2 hours.
Thank you for your patience and understanding.
United Kingdom SMS & Voice - Degradation affecting Lycamobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing a degradation impacting SMS and Voice delivery to Lycamobile in the United Kingdom.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in DTMF not working for WebRTC Agents
Started:
investigating
We have identified and subsequently resolved an issue impacting DTMF not working for WebRTC Agents, with the disruption occurring
Start date time 2026-07-01T10:45:00.000+0000 UTC.
Recovered: 2026-07-02T06:52:00.000+0000 UTC.
Region-APSE2
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
Dominican Republic SMS - Delivery Degradation towards Altice
Started:
investigating
We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Video API Media Router stopped working
Started:
investigating
We are aware of issues that may be impacting your Video API Media Router.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hrs.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
China SMS - Delivery degradation of Pre-Registered brands toward China Mobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
June 2026
Nigeria SMS - Delivery Degradation towards MTN
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We observed SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Austria SMS - Delivery Degradation affecting T-mobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards T-Mobile network in Austria.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Israel SMS - Delivery degradation towards Pelephone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Pelephone network in Israel.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery receipt degradation affecting multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting SMS messages to multiple networks. You may experience missing or delayed delivery receipts when sending to multiple networks in the UK.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
UK SMS - Delivery degradation towards Vodafone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Vodafone network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery degradation towards Lycamobile network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
China SMS - Delivery degradation of Pre-Registered brands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery degradation towards Lycamobile network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia Voice - Degradation affecting short duration calls
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing outbound calls degradation affecting short duration calls.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Philippines SMS - Delivery degradation towards Globe Telecom
Started:
investigating
We are currently observing SMS delivery degradation towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
SMS Channel Degradation
Started:
investigating
We are aware of issues that may be impacting your SMS services
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Wind network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Wind network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation towards AT&T
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing a MMS degradation towards AT&T network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium SMS - Delivery degradation towards Belgium Base network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Belgium networks through BASE. You may experience failures or delays for Outbound SMS sending towards Belgium networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue for Vonage Conversational Connect
Started:
monitoring
Vonage services continue to show signs of recovery following interruption in Service issue for Vonage Conversational Connect
We'll continue to provide further updates here within 2hr and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your Live Chat service for Vonage Conversational Connect.
Our engineers are working to quickly resolve the issue. We'll provide further updates within 2h.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Service-degradation Livechat Jumper Messaging API Latency
Started:
investigating
We are currently investigating this issue.
Belgium SMS - Delivery degradation towards Belgium Telenet network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Belgium networks through Telenet. You may experience failures or delays for Outbound SMS sending towards Belgium networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Delivery Degradation towards Telefonica network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Telefonica network in Venezuela.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Turkey SMS - Delivery Degradation towards all operators in Turkey
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified by our supplier about SMS delivery degradation towards all operators in Turkey.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about a degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Costa Rica SMS - Degradation affecting Claro ICE network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we were notified by our supplier of a SMS delivery degradation towards ICE network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Egypt SMS - Delivery degradation towards Etisalat Network
Started:
investigating
We have been notified by our supplier about an SMS delivery degradation towards Etisalat Network Egypt.
We are working with our partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia SMS - Delivery degradation towards Smartfren
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Smartfren network in Indonesia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UAE SMS - Delivery degradation towards Etisalat and du
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards UAE Etisalat and du networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Norway SMS - Delivery degradation towards Telia Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Telia Network Norway.
We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue for Email services using Verify V2 API platform
Started:
monitoring
Thank you for your patience following our third party's reported service interruption earlier today, which may have impacted your OTP delivery via Email using the Verify V2 API.
Our third-party provider has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours, and once full service is restored.
If you have any questions, ...
investigating
We are aware of issues that may be impacting your email delivery using the Verify V2 API.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
UK SMS - Degradation affecting Vodafone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network.
You may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Whatsapp Media Message Delivery Errors
Started:
monitoring
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
Sweden SMS - Delivery Degradation affecting Hi3G
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Sweden Hi3G.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Vonage API — CDR Processing Delay (Ireland Region)
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting CDR (Call Detail Record) processing in the Ireland region. Customers using Vonage API services in the Ireland (EU-West-1) region may experience delays in call and message detail records appearing in their dashboards or reporting systems.
We are actively investigating the root cause and will provide an update as soon as more information is available.
Philippines SMS - Delivery Degradation towards Globe and Smart networks
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards globe and Smart networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Philippines SMS - Delivery Degradation towards Globe and Smart networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards lobe and Smart networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Issue With Meta Connectivity
Started:
monitoring
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your outbound WhatsApp and Facebook Messenger channels via the Messages API. Customers using the Verify API with the WhatsApp channel are also affected.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues.
We'll provide furth...
identified
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Messages API: WhatsApp, Messenger traffic,
WhatsApp Template Management API,
WhatsApp Onboarding,
Verify: Verify flows with WhatsApp only.
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patienc...
identified
We are continuing to work on a fix for this issue.
identified
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Messages API: WhatsApp, Messenger traffic.
WhatsApp Template Management API
Verify: Verify flows with WhatsApp only.
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If...
investigating
We are aware of issues that may be impacting your WhatsApp, Messenger, and Verify traffic through WhatsApp. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Germany SMS - Delivery Degradation towards Drillisch Online Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Drillisch Online network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Vodafone and CoopVoce networks. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing missing delivery reports impacting message delivered using a subset of the UK LVNs towards several UK networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Mali SMS - Degradation affecting Mali Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we have been notified of SMS delivery degradation towards Mali Orange network in Mali.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Costa Rica SMS - Degradation affecting Claro CR network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we have been notified of SMS delivery degradation towards Claro CR network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Video SIP Interconnect Issue at Europe and US Regions
Started:
investigating
Customers may currently experiencing problems impacting SIP Interconnect and Audio Connector services started from 2026-06-01 09:36:01 UTC.
You may have experienced dropped calls in the Europe and U.S. regions. We will update this status as soon as we have more information on this issue.
May 2026
Mexico SMS - Delivery degradation towards Movistar network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Movistar Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Degradation affecting Lycamobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery to Lycamobile in the United Kingdom.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
USA MMS - Delivery degradation affecting MMS messages sent towards Verizon network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about MMS degradation to the Verizon network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting Claro Brazil
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
France SMS - Delivery degradation towards Free
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards FreeMobile network in France.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Poland SMS - Degradation for Inbound SMS towards Long Virtual Numbers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Poland Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
France SMS - Degradation for Inbound SMS towards France Long Virtual Numbers
Started:
investigating
We are currently observing inbound SMS delivery degradation for messages sending towards a subset of our France Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Voice API issue in the US Region
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.
We'll continue to provide further updates here within 8 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out.
We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation towards T-Mobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing a MMS degradation towards T-Mobile network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting the Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Myanmar SMS - Delivery Degradation towards Ooredoo Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Myanmar Ooredoo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Peru SMS - Delivery degradation towards Entel network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Peru Entel network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery Degradation towards SFR Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards SFR Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
[Video API] Archive uploading to custom cloud storage fails in Vonage Video API Unified Environment
Started:
monitoring
A fix has been implemented, and we are monitoring the results.
identified
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
investigating
Our engineering team is working to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment.
Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section.
Our engineers are working to quickly resolve the issue.
Thank you for your patience and understanding.
If ...
Nigeria SMS - Delivery Degradation towards MTN network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Service issue in 10DLC SMS platform
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in 10DLC SMS services.
We'll continue to provide further updates here within the next 2 hours, and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
identified
Our engineering team has identified the issue that may be impacting your outbound SMS delivery using 10DLC numbers and has applied initial mitigations.
We will continue to provide further updates within the next 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation towards Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Orange.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Emergency Address Provisioning
Started:
identified
Our engineering team has identified the issue that may be impacting your Emergency Address Provisioning service and has applied initial mitigations.
We will continue to provide further updates within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your ability to provision emergency addresses.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Voice API issue in the US Region
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.
We'll continue to provide further updates here within 8 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is working to resolve the issue that may be impacting your Voice API calls.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Voice API calls in the US region.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 30 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Denmark SMS - Delivery receipt degradation affecting Hi3G Denmark
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery receipt degradation for messages sent towards Hi3G Denmark.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Delayed Status Callback Delivery and Inbound Traffic Issues in the WhatsApp Channel
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel.
We'll continue to provide further updates here within 60 minutes and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
identified
We have identified an issue with a third-party supplier that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We also observed that the incident is impacting inbound WhatsApp traffic for the Messages API, resulting in inbound message delivery failures.
We’ll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonag...
identified
Our engineering team has identified the issue that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We will continue to provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation affecting MMS messages sent towards AT&T network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about MMS degradation to the AT&T network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Delayed call detail reports
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Mexico SMS - Delivery degradation towards Mexico AT&T network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified of delivery degradation for SMS traffic towards Mexico AT&T network.
We are working with our partners to resolve the issue.
If you have any questions, please contact api.support.vonage.com
USA MMS - degradation affecting 10DLC MMS messages to AT&T network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to AT&T network. You might experience missing or delayed MTs, MOs, or delivery receipts.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - degradation affecting 10DLC MMS messages to multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Hungary SMS - Delivery Degradation towards T-Mobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards T-Mobile Hungary network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Germany SMS - Delivery Degradation towards Vodafone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we have been notified by our supplier about SMS delivery degradation towards Germany Vodafone network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service Issue With Our Platform - Numbers Deactivation
Started:
monitoring
Thank you for your patience.
Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change.
Incident Start Time: 2026-05-07 15:00 UTC
Incident End Time: 2026-05-11 9:15 UTC
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform.
Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files.
If there is a customer impact, it is likely to be affecting the following products:
Numbers Deactivation
We aim to provide an update on our investigation within 2h 30m.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Hand...
Service Issue with Email Verification: Verify V2
Started:
investigating
We are aware of issues that may be impacting your Verify V2 via Email Channel.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
SMS Channel Degradation
Started:
monitoring
The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.
You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.su...
monitoring
The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.
You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.su...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We are actively progressing the migration of the affected infrastructure ...
identified
We are continuing to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We have seen significant recovery across a number of affected ...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
As a result of mitigations applied, we have seen significant recover...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patien...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding. If you have any questions, please contact api.support....
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding. If you have any questions, please contact api.support....
identified
We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider.
The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)
We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is...
investigating
Update | Investigating
We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions.
The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)
We are actively working to restore full service. We will provide a further update within 60 minutes.
Thank you for your patience and understanding. If you have any quest...
investigating
Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Verify API V2 SMS channel.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Verify V2 Email Channel Degradation
Started:
monitoring
Thank you for your patience following our third party's reported outage earlier today which may have impacted your Verify V2 email services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates every 2h and once full service is restored.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers.
We'll provide further updates within 2h.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Tigo
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Disruption - Number Deactivation Feed Unavailability
Started:
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Number Deactivation feed.
We are closely engaged with our third party as they work to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
Following a service interruption reported by our third party, the issue has been identified. We remain closely engaged with them as they work to fully resolve the issue.
We'll provide further updates once the service is fully restored
Thank you for your patience and understanding
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting some Vonage customer's number deactivation services due to a third party interruption that is affecting multiple providers.
We are working closely with our third party as they work to resolve the issue.
We'll provide further updates within next one hour
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Tigo
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
Started:
investigating
We are aware of issues that may be impacting your Voice API calls in the EU West Region.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
Started:
monitoring
Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery.
We'll continue to provide further updates here within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
investigating
Our engineering team has identified the issue that may be impacting your Voice API calls and is seeing early signs of recovery.
We'll continue to provide further updates here within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
investigating
Our engineering team is working to resolve the issue that may be impacting your Voice API calls in the EU West Region
We'll continue to provide further updates here within two hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Voice API calls in the EU West Region.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Service Issue in Voice Platform
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our engineering team observed a high-request-duration--latency which effected voice platform towards euc1 since 9:51 UTC, and it was fixed by 10:21 UTC
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Tigo
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
api-inc-267-auriga-pod-restarted
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your video caption issue. We are working to resolve the issue as soon as possible. We’ll provide further updates within time. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Potential Outbound Calling Issues on Voice API Platform
Started:
monitoring
A very small percentage of calls were affected between 17:23:44 UTC and 17:24:06. The issue has been identified and fixed.
investigating
Our engineering team is working to resolve the issue that may be impacting your outbound voice calls.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
April 2026
United Kingdom SMS - Degradation for inbound SMS towards a subset of United Kingdom long virtual numbers
Started:
investigating
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network.
You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.v...
Deliverability Issues for WhatsApp Messages API
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption affecting WhatsApp message deliverability.
We'll continue to provide further updates here within 2h and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your message deliverability on the WhatsApp channel for the Messages API.
Our engineers are working with our provider to resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com.
Vonage Customer Dashboard login issue
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption, impacting the dashboard login. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that was impacting the dashboard login issues and seeing signs of recovery. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting signing in to the Vonage dashboard.
We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
China SMS - Degradation of Pre-Registered brands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing partial SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation towards a carrier partner's network affecting 10DLC numbers
Started:
monitoring
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
monitoring
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
identified
We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Delivery degradation towards Jazz (Mobilink) Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed SMS delivery degradation towards Jazz (Mobilink) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Degradation towards Movilnet Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Venezuela Movilnet Network.
You may experience failures or delays DLR for SMS sending towards this Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Honduras SMS - Delivery degradation towards Tigo network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issue with RCS Agent Creation
Started:
investigating
Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder.
We'll continue to provide further updates here within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Sweden SMS - Degradation towards Telia
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing delivery receipt degradation for messages sent towards Telia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Sweden SMS - Degradation towards Telia
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing delivery receipt degradation for messages sent towards Telia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Morocco SMS - Degradation to Maroc Telecom (IAM)
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Maroc Telecom (IAM) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
USA MMS- Delivery Degradation affecting a subset of Toll-Free Numbers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing MMS delivery degradation towards a subset of Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Expired Verify V2 requests
Started:
monitoring
Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services.
During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification.
Incident Start Time: 17th April 2026 10:33 UTC
Incident End Time: 17th April 2026 12:05 UTC
We will continue to m...
investigating
Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification.
We are working on this request and we aim to provide an update on our investigation within 1 hour.
Please reach out to us at support@api.vonage.com for any questions.
USA SMS - Delivery Degradation towards Verizon Network affecting Toll-Free Numbers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service Issue with Email Verification: Verify V2
Started:
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in the Verify API V2 Email Verification, and the incident should be resolved now.
Start Time: 2026-04-17T06:45:00 UTC
End Time: 2026-04-17T07:07:00 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting some Vonage customers' email delivery over the Verify API V2 due to a third-party outage that is affecting multiple service providers.
We'll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Romania SMS - Delivery Degradation affecting Vodafone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting Vodafone network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Bangladesh SMS - Delivery degradation towards Banglalink network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Bangladesh Banglalink network .
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Myanmar SMS - Delivery Degradation affecting Ooredoo network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Greece SMS - Degradation towards Cosmote network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Cosmote Greece.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Embedded Signup Impacted Due to Meta Platform Issue
Started:
identified
We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes.
Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality.
We are closely monitoring the situation and will share further updates as soon as more information becomes available.
Myanmar SMS - Delivery Degradation affecting Ooredoo network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Peru SMS - Degradation towards Claro network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Peru Claro.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Chile SMS - Delivery Degradation towards Entel PCS
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting DiGi Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Digi Network in Spain.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Japan SMS - Delivery degradation affecting Softbank Network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
UK SMS - Delivery Degradation towards Vodafone Network
Started:
investigating
We are currently investigating this issue.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Philippines SMS - Delivery Degradation towards Globe Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Degradation towards Ufone network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Pakistan Ufone.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Service Issue with Email Verification: Verify V2
Started:
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.
Start Time: 2026-04-02 12:08 UTC
End Time: 2026-04-02 13:45 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.
Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.
Products Impacted: Email Verification - Verify V2
Incident Start Time: 2026-04-02 12:08 UTC
We are working with the relevant teams and will provide an update soon.
If you have any questions, please contact api.support.vonage.com
France SMS -Partial Delivery degradation towards Orange network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
France Silent Authentication - Service degradation affecting Bouygues Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
March 2026
Italy SMS - Delivery Degradation towards Wind and TIM Networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Wind and TIM networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
China SMS - Delivery degradation of Pre-Registered brands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Switzerland SMS - Delivery Degradation towards Salt network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards Salt network in Switzerland.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia Voice - Degradation affecting short duration calls
Started:
investigating
We are currently observing outbound calls degradation affecting short duration calls.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Service Issue with Email Verification: Verify V2
Started:
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.
Start Time: 2026-03-30 10:29 UTC
End Time: 2026-03-30 12:35 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.
Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.
Products Impacted:
Email Verification - Verify V2
Incident Start Time: 2026-03-30 10:29 UTC
We are working with the relevant teams and will provide an update soon.
If you have any questions, please contact api.support.vonage.com
Netherlands SMS - Delivery Degradation towards T-Mobile Netherlands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact https://api.support.vonage.com if you have any questions.
Indonesia SMS - Delivery Degradation towards IOH network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Indonesia IOH network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Delivery degradation towards Digitel network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Verify API - WhatsApp Channel Issues
Started:
identified
We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00
in the Verify API v2. We will provide updates as more information becomes available.
If you have any questions, please contact api.support@vonage.com
USA MMS - Latency affecting Toll Free numbers towards T-Mobile
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers
You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Mexico SMS - Delivery Degradation towards Altan Redes Mexico
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Philippines SMS - Delivery Degradation towards Globe Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Reports API Usage Data Visibility Issues
Started:
monitoring
The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data.
Please note that data may remain delayed until the system is fully caught up.
We are continuing to monitor the situation and will provide a follow-up update within 2 hours.
Thank you for your continued patience.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix.
The system is currently processing a backlog, so you may continue to experience delays until the backlog clears.
We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
investigating
A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue.
The following services have been impacted since 2026-03-23 21:00 UTC.
We will continue to share updates here within the next 2 hours or as soon as more information becomes available.
China SMS - Delivery degradation of Pre-Registered brands
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Video API Sessions Impacted- US-West Region
Started:
investigating
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Video API.
The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation towards Bouygues Telecom
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Colombia SMS - Delivery degradation towards Tigo and Movistar network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
CA SMS - Delivery receipt latency affecting a subset of Short Codes to multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
USA & Canada SMS - Latency affecting 10DLC numbers towards multiple networks
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected latency impacting messages to several networks in the USA & Canada.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Service issue: Voice Inspector
Started:
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access.
We'll continue to provide further updates here within 2 hours, and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
Voice Platform Issues
Started:
monitoring
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
identified
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations.
We will continue to provide further updates every 8 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
investigating
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
identified
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
investigating
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.
Messages API Delivery issues
Started:
investigating
We are aware of issues that may be impacting your Messages API channel, You might experience messages struck in Submitted or having Undelivered status
Our engineers are working to quickly resolve the issue. We'll provide further updates within next one hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Chile SMS - Delivery Degradation towards Entel PCS
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium SMS - Delivery degradation towards Belgium Proximus
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Belgium Proximus network. You may experience failures or delays for Outbound SMS sending towards Belgium Proximus network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Singapore SMS - Delivery degradation towards Singtel network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation for messages sending towards Singtel.
You may experience failures or delays for SMS sending towards this Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards Airtel network
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Airtel network in Nigeria.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.