Vonage Outage History

Uptime record, past incidents, and downtime history for Vonage.

Checking current status...
6.3% uptime over 63 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 7Apr 10

Monthly Uptime

Month Uptime Days Tracked Days with Issues
April 2026 0% 10 10
March 2026 12.9% 31 27
February 2026 0% 22 22

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 63 Days)

Feb 7 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026
Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network
minor

Started: Apr 10, 6:40 AM

investigating
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
Apr 10, 6:40 AM
Peru SMS - Degradation towards Claro network
minor

Started: Apr 9, 7:44 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 10:49 PM
investigating
We are currently observing SMS delivery degradation towards Peru Claro. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Apr 9, 7:44 PM
Chile SMS - Delivery Degradation towards Entel PCS
minor

Started: Apr 9, 6:44 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 10:51 PM
investigating
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Apr 9, 6:44 PM
Spain SMS - Delivery degradation affecting DiGi Network
minor

Started: Apr 8, 8:38 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 12:46 PM
investigating
Please be informed that we are currently observing SMS delivery degradation towards Digi Network in Spain. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
Apr 8, 8:38 AM
Japan SMS - Delivery degradation affecting Softbank Network
minor

Started: Apr 8, 7:54 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 9:01 AM
investigating
Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
Apr 8, 7:54 AM
UK SMS - Delivery Degradation towards Vodafone Network
minor

Started: Apr 5, 9:47 AM

investigating
We are currently investigating this issue.
Apr 5, 1:08 PM
monitoring
We are continuing to monitor for any further issues.
Apr 5, 12:50 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 5, 12:47 PM
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Apr 5, 9:47 AM
Philippines SMS - Delivery Degradation towards Globe Telecom
minor

Started: Apr 3, 9:07 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 4, 12:18 AM
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Apr 3, 9:07 PM
Pakistan SMS - Degradation towards Ufone network
minor

Started: Apr 2, 1:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 1:50 AM
investigating
We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Apr 2, 1:49 PM
Service Issue with Email Verification: Verify V2
minor

Started: Apr 2, 12:56 PM

monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now. Start Time: 2026-04-02 12:08 UTC End Time: 2026-04-02 13:45 UTC We'll continue to monitor the incident for any further changes. If you have any questions, please contact api.support.vonage.com
Apr 2, 1:51 PM
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-04-02 12:08 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com
Apr 2, 12:56 PM
France SMS -Partial Delivery degradation towards Orange network
minor

Started: Apr 2, 10:34 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 2:01 PM
investigating
We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
Apr 2, 10:34 AM
France Silent Authentication - Service degradation affecting Bouygues Telecom

Started: Apr 1, 6:11 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 10:18 PM
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Apr 1, 6:11 PM
March 2026
Italy SMS - Delivery Degradation towards Wind and TIM Networks
minor

Started: Mar 31, 6:57 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 2:51 AM
investigating
We are currently observing SMS delivery degradation towards Italy Wind and TIM networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 31, 6:57 PM
China SMS - Delivery degradation of Pre-Registered brands
minor

Started: Mar 31, 5:07 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 7:22 PM
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 31, 5:07 PM
Switzerland SMS - Delivery Degradation towards Salt network
minor

Started: Mar 31, 6:42 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 8:35 AM
investigating
Please be advised that we are observing SMS degradation towards Salt network in Switzerland. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 31, 6:42 AM
Indonesia Voice - Degradation affecting short duration calls
minor

Started: Mar 30, 7:16 PM

investigating
We are currently observing outbound calls degradation affecting short duration calls. We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions
Mar 30, 7:16 PM
Service Issue with Email Verification: Verify V2
minor

Started: Mar 30, 12:02 PM

monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now. Start Time: 2026-03-30 10:29 UTC End Time: 2026-03-30 12:35 UTC We'll continue to monitor the incident for any further changes. If you have any questions, please contact api.support.vonage.com
Mar 30, 12:48 PM
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-03-30 10:29 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com
Mar 30, 12:02 PM
Netherlands SMS - Delivery Degradation towards T-Mobile Netherlands
minor

Started: Mar 26, 11:49 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 26, 2:04 PM
investigating
Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact https://api.support.vonage.com if you have any questions.
Mar 26, 11:49 AM
Indonesia SMS - Delivery Degradation towards IOH network
minor

Started: Mar 26, 6:57 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 26, 9:24 AM
investigating
We are currently observing SMS delivery degradation towards Indonesia IOH network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 26, 6:57 AM
Venezuela SMS - Delivery degradation towards Digitel network
minor

Started: Mar 25, 10:03 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 26, 3:27 AM
investigating
We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 25, 10:03 PM
Verify API - WhatsApp Channel Issues
minor

Started: Mar 25, 5:27 PM

identified
We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00 in the Verify API v2. We will provide updates as more information becomes available. If you have any questions, please contact api.support@vonage.com
Mar 25, 5:27 PM
USA MMS - Latency affecting Toll Free numbers towards T-Mobile
minor

Started: Mar 25, 5:01 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 25, 7:23 PM
investigating
We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Mar 25, 5:01 PM
Mexico SMS - Delivery Degradation towards Altan Redes Mexico
minor

Started: Mar 24, 10:12 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 24, 11:35 PM
investigating
We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 24, 10:12 PM
Philippines SMS - Delivery Degradation towards Globe Telecom
minor

Started: Mar 24, 12:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 24, 1:38 PM
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Mar 24, 12:49 PM
Reports API Usage Data Visibility Issues
minor

Started: Mar 23, 3:53 PM

monitoring
The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data. Please note that data may remain delayed until the system is fully caught up. We are continuing to monitor the situation and will provide a follow-up update within 2 hours. Thank you for your continued patience. If you have any questions, please contact support@api.vonage.com
Mar 23, 9:09 PM
monitoring
We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix. The system is currently processing a backlog, so you may continue to experience delays until the backlog clears. We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com
Mar 23, 7:56 PM
monitoring
We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com
Mar 23, 5:42 PM
investigating
A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue. The following services have been impacted since 2026-03-23 21:00 UTC. We will continue to share updates here within the next 2 hours or as soon as more information becomes available.
Mar 23, 3:53 PM
China SMS - Delivery degradation of Pre-Registered brands
minor

Started: Mar 19, 4:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 20, 1:11 AM
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions
Mar 19, 4:49 PM
Video API Sessions Impacted- US-West Region

Started: Mar 19, 1:18 PM

investigating
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Mar 19, 1:30 PM
investigating
We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Mar 19, 1:18 PM
France SMS - Delivery degradation towards Bouygues Telecom
minor

Started: Mar 19, 5:42 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 19, 8:00 AM
investigating
We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 19, 5:42 AM
Colombia SMS - Delivery degradation towards Tigo and Movistar network
minor

Started: Mar 19, 4:46 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 19, 7:25 AM
investigating
Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 19, 4:46 AM
CA SMS - Delivery receipt latency affecting a subset of Short Codes to multiple networks
minor

Started: Mar 18, 10:23 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 11:44 PM
investigating
We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
Mar 18, 10:23 PM
USA & Canada SMS - Latency affecting 10DLC numbers towards multiple networks
minor

Started: Mar 18, 9:10 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 11:33 PM
investigating
We have detected latency impacting messages to several networks in the USA & Canada. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
Mar 18, 9:10 PM
Service issue: Voice Inspector

Started: Mar 18, 12:56 PM

monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Mar 18, 12:56 PM
Voice Platform Issues

Started: Mar 17, 9:00 PM

monitoring
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
Mar 18, 11:11 PM
identified
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations. We will continue to provide further updates every 8 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Mar 18, 11:00 AM
identified
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
Mar 18, 4:58 AM
investigating
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
Mar 18, 3:38 AM
identified
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Mar 17, 10:12 PM
investigating
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.
Mar 17, 9:00 PM
Messages API Delivery issues
minor

Started: Mar 17, 4:52 PM

investigating
We are aware of issues that may be impacting your Messages API channel, You might experience messages struck in Submitted or having Undelivered status Our engineers are working to quickly resolve the issue. We'll provide further updates within next one hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Mar 17, 4:52 PM
Chile SMS - Delivery Degradation towards Entel PCS
minor

Started: Mar 17, 5:54 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 17, 12:57 PM
investigating
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 17, 5:54 AM
Belgium SMS - Delivery degradation towards Belgium Proximus
minor

Started: Mar 16, 1:03 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 16, 3:07 PM
investigating
We are currently observing SMS delivery degradation towards Belgium Proximus network. You may experience failures or delays for Outbound SMS sending towards Belgium Proximus network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Mar 16, 1:03 PM
Singapore SMS - Delivery degradation towards Singtel network
minor

Started: Mar 16, 5:02 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 16, 5:54 AM
investigating
We are currently observing SMS delivery degradation for messages sending towards Singtel. You may experience failures or delays for SMS sending towards this Network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
Mar 16, 5:02 AM
Nigeria SMS - Delivery Degradation towards Airtel network
minor

Started: Mar 12, 10:46 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 12, 1:49 PM
investigating
We are currently observing SMS delivery degradation towards Airtel network in Nigeria. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Mar 12, 10:46 AM
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