A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Bolivia SMS - Delivery degradation towards Entel Network
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Entel Bolivia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Delivery degradation towards Jazz (Mobilink) Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Jazz (Mobilink) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting Orange France Network
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Sweden Voice - Degradation towards all network affecting Long Virtual Numbers
Please be informed that there was service degradation for outbound calls towards all network affecting Sweden long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation affecting SMS towards Orange network
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about SMS degradation to the Orange network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Arab Emirates SMS - Degradation affecting Etisalat (Emirates Telecom Corp) & DU
We are currently observing SMS delivery degradation for Etisalat (Emirates Telecom Corp) & DU.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting TFN traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for TFN towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery degradation affecting subset of UK LVNs
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK networks through a subset of our UK LVNs
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about MMS degradation impacting messages to Telus toll-free numbers.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Indonesia Voice - Degradation affecting short duration calls
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing outbound calls degradation affecting short duration calls.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Philippines SMS - Delivery degradation towards Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing SMS delivery degradation towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
SMS Channel Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your SMS services
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Wind network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Wind network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation towards AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing a MMS degradation towards AT&T network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium SMS - Delivery degradation towards Belgium Base network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Belgium networks through BASE. You may experience failures or delays for Outbound SMS sending towards Belgium networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue for Vonage Conversational Connect
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following interruption in Service issue for Vonage Conversational Connect
We'll continue to provide further updates here within 2hr and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your Live Chat service for Vonage Conversational Connect.
Our engineers are working to quickly resolve the issue. We'll provide further updates within 2h.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Service-degradation Livechat Jumper Messaging API Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Belgium SMS - Delivery degradation towards Belgium Telenet network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Belgium networks through Telenet. You may experience failures or delays for Outbound SMS sending towards Belgium networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Delivery Degradation towards Telefonica network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Telefonica network in Venezuela.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
