A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Bolivia SMS - Delivery degradation towards Entel Network
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Entel Bolivia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Delivery degradation towards Jazz (Mobilink) Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Jazz (Mobilink) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting Orange France Network
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Sweden Voice - Degradation towards all network affecting Long Virtual Numbers
Please be informed that there was service degradation for outbound calls towards all network affecting Sweden long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation affecting SMS towards Orange network
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about SMS degradation to the Orange network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Arab Emirates SMS - Degradation affecting Etisalat (Emirates Telecom Corp) & DU
We are currently observing SMS delivery degradation for Etisalat (Emirates Telecom Corp) & DU.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting TFN traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for TFN towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery degradation affecting subset of UK LVNs
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK networks through a subset of our UK LVNs
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about MMS degradation impacting messages to Telus toll-free numbers.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
United Arab Emirates SMS - Degradation affecting Pre-Registered Domestic brands
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation for domestic pre-registered brands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
API Service Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questi...
identified
Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions.
Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you...
investigating
We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Indonesia SMS - Delivery degradation affecting Axiata
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Axaiata.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Haiti SMS - Delivery degradation affecting Natcom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Natcom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting traffic towards T-Mobile Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
South Africa SMS - Delivery degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we have been notified of a message delivery degradation towards MTN network in South Africa.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Australia SMS - Delivery degradation affecting Telstra
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Telstra.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Tanzania SMS - Delivery Degradation towards MIC/Zantel network
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are observing SMS delivery degradation towards MIC/Zantel Tanzania network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
