Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Nigeria MTN Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Ghana SMS - Delivery Degradation towards MTN Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Ghana MTN Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Degradation for SMS towards UK all networks from Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
We have been notified of SMS delivery degradation towards UK all networks from subset of our UK LVNs. You may observe failure outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of issues that may be impacting your Spain RCS. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
A fix has been implemented to one of the regions and we are monitoring the results.
We will continue to provide updates within 24 hours or when full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and our engineers deployed a workaround in one region that mitigated the issue. We will continue to provide further updates once the final fix has been deployed or when full service is restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and our engineers are actively working on a fix. We continue to monitor the service while remediation is in progress. Intermittent timeouts may still be experienced in the US East region.
We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and have applied initial mitigations.
We will continue to provide further updates once we have more information or when full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We'll continue to provide further update once we have more information or when full service is restored.. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
Following a service interruption reported by Engineers, we continue to monitor the impact to some Vonage services, which may have impacted your calls within the US. We are still seeing intermittent timeouts with minimal impacts.
This is a continuation of:
https://vonageapi.statuspage.io/incidents/tx8xrzgpx5nr
We are closely engaged with our Engineers as they work to resolve the issue. We’ll continue to provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to the Voice API in the US-East region.
We are continuing to monitor service stability and will provide a further update once we have more information or when full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com or vonage.com/support.
monitoring
Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to Voice API in the US-East region. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your Voice API service, where there is latency on requests to Voice API in the US-East-1 region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Canada Silent Authentication - Service degradation affecting Rogers Network
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Rogers Network in Canada.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Taiwan SMS - Pre-Registered brands delivery degradation towards all networks
Please note that message delivery was not impacted. Only missing delivery reports.
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation for domestic pre-registered traffic towards the Taiwan Mobile network.
We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Switzerland SMS - Delivery Degradation towards Salt network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards Salt network in Switzerland.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia Voice - Degradation affecting short duration calls
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing outbound calls degradation affecting short duration calls.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Service Issue with Email Verification: Verify V2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.
Start Time: 2026-03-30 10:29 UTC
End Time: 2026-03-30 12:35 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.
Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.
Products Impacted:
Email Verification - Verify V2
Incident Start Time: 2026-03-30 10:29 UTC
We are working with the relevant teams and will provide an update soon.
If you have any questions, please contact api.support.vonage.com
Netherlands SMS - Delivery Degradation towards T-Mobile Netherlands
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact https://api.support.vonage.com if you have any questions.
Indonesia SMS - Delivery Degradation towards IOH network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Indonesia IOH network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Delivery degradation towards Digitel network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Verify API - WhatsApp Channel Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00
in the Verify API v2. We will provide updates as more information becomes available.
If you have any questions, please contact api.support@vonage.com
USA MMS - Latency affecting Toll Free numbers towards T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers
You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Mexico SMS - Delivery Degradation towards Altan Redes Mexico
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Philippines SMS - Delivery Degradation towards Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
