A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Bolivia SMS - Delivery degradation towards Entel Network
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Entel Bolivia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Delivery degradation towards Jazz (Mobilink) Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Jazz (Mobilink) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France Silent Authentication - Service degradation affecting Orange France Network
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Sweden Voice - Degradation towards all network affecting Long Virtual Numbers
Please be informed that there was service degradation for outbound calls towards all network affecting Sweden long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation affecting SMS towards Orange network
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about SMS degradation to the Orange network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Arab Emirates SMS - Degradation affecting Etisalat (Emirates Telecom Corp) & DU
We are currently observing SMS delivery degradation for Etisalat (Emirates Telecom Corp) & DU.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting TFN traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for TFN towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery degradation affecting subset of UK LVNs
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards UK networks through a subset of our UK LVNs
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about MMS degradation impacting messages to Telus toll-free numbers.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Digi Network in Spain.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Japan SMS - Delivery degradation affecting Softbank Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
UK SMS - Delivery Degradation towards Vodafone Network
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Philippines SMS - Delivery Degradation towards Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Philippines Globe Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Pakistan SMS - Degradation towards Ufone network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Pakistan Ufone.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Service Issue with Email Verification: Verify V2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.
Start Time: 2026-04-02 12:08 UTC
End Time: 2026-04-02 13:45 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.
Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.
Products Impacted: Email Verification - Verify V2
Incident Start Time: 2026-04-02 12:08 UTC
We are working with the relevant teams and will provide an update soon.
If you have any questions, please contact api.support.vonage.com
France SMS -Partial Delivery degradation towards Orange network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
France Silent Authentication - Service degradation affecting Bouygues Telecom
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
March 2026
Italy SMS - Delivery Degradation towards Wind and TIM Networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Wind and TIM networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
China SMS - Delivery degradation of Pre-Registered brands
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
