A fix has been implemented and we are monitoring the results.
investigating
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium Voice - Degradation towards all network affecting Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation affecting subset of Italy LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible.
We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Hungary SMS - Delivery Degradation towards T-Mobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS degradation towards T-Mobile Hungary network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Germany SMS - Delivery Degradation towards Vodafone network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we have been notified by our supplier about SMS delivery degradation towards Germany Vodafone network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service Issue With Our Platform - Numbers Deactivation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience.
Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change.
Incident Start Time: 2026-05-07 15:00 UTC
Incident End Time: 2026-05-11 9:15 UTC
If you have any questions, please contact api.support.vonage.com
investigating
Our monitoring system has alerted us to a potential service issue with our platform.
Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files.
If there is a customer impact, it is likely to be affecting the following products:
Numbers Deactivation
We aim to provide an update on our investigation within 2h 30m.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Hand...
Service Issue with Email Verification: Verify V2
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Verify V2 via Email Channel.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
SMS Channel Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.
You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.su...
monitoring
The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.
You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.su...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We are actively progressing the migration of the affected infrastructure ...
identified
We are continuing to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We have seen significant recovery across a number of affected ...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
As a result of mitigations applied, we have seen significant recover...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work to...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitig...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patien...
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding. If you have any questions, please contact api.support....
identified
Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
We are closely engaged with our third-party provider as they work to resolve the issue.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding. If you have any questions, please contact api.support....
identified
We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider.
The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)
We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is...
investigating
Update | Investigating
We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions.
The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)
We are actively working to restore full service. We will provide a further update within 60 minutes.
Thank you for your patience and understanding. If you have any quest...
investigating
Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Verify API V2 SMS channel.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Verify V2 Email Channel Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported outage earlier today which may have impacted your Verify V2 email services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates every 2h and once full service is restored.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers.
We'll provide further updates within 2h.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Tigo
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Disruption - Number Deactivation Feed Unavailability
minorSource not attested
Last archived state: resolved
View archived record details
identified
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Number Deactivation feed.
We are closely engaged with our third party as they work to resolve the issue.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
Following a service interruption reported by our third party, the issue has been identified. We remain closely engaged with them as they work to fully resolve the issue.
We'll provide further updates once the service is fully restored
Thank you for your patience and understanding
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting some Vonage customer's number deactivation services due to a third party interruption that is affecting multiple providers.
We are working closely with our third party as they work to resolve the issue.
We'll provide further updates within next one hour
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Tigo
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Voice API calls in the EU West Region.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
