A fix has been implemented and we are monitoring the results.
investigating
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium Voice - Degradation towards all network affecting Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation affecting subset of Italy LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible.
We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Whatsapp Media Message Delivery Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
Sweden SMS - Delivery Degradation affecting Hi3G
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Sweden Hi3G.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Vonage API — CDR Processing Delay (Ireland Region)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting CDR (Call Detail Record) processing in the Ireland region. Customers using Vonage API services in the Ireland (EU-West-1) region may experience delays in call and message detail records appearing in their dashboards or reporting systems.
We are actively investigating the root cause and will provide an update as soon as more information is available.
Philippines SMS - Delivery Degradation towards Globe and Smart networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards globe and Smart networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Philippines SMS - Delivery Degradation towards Globe and Smart networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards lobe and Smart networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Issue With Meta Connectivity
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your outbound WhatsApp and Facebook Messenger channels via the Messages API. Customers using the Verify API with the WhatsApp channel are also affected.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues.
We'll provide furth...
identified
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Messages API: WhatsApp, Messenger traffic,
WhatsApp Template Management API,
WhatsApp Onboarding,
Verify: Verify flows with WhatsApp only.
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patienc...
identified
We are continuing to work on a fix for this issue.
identified
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Messages API: WhatsApp, Messenger traffic.
WhatsApp Template Management API
Verify: Verify flows with WhatsApp only.
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If...
investigating
We are aware of issues that may be impacting your WhatsApp, Messenger, and Verify traffic through WhatsApp. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Germany SMS - Delivery Degradation towards Drillisch Online Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Drillisch Online network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Vodafone and CoopVoce networks. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing missing delivery reports impacting message delivered using a subset of the UK LVNs towards several UK networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
