A fix has been implemented and we are monitoring the results.
investigating
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly.
If you have any questions or concerns, please contact api.support.vonage.com
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Belgium Voice - Degradation towards all network affecting Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that there was service degradation for outbound calls towards all network affecting Belgium long virtual numbers.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation affecting subset of Italy LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of an issue impacting a small number of outbound calls to US destinations via Voice API and SIP Trunking. We are actively working to resolve the issue as soon as possible.
We will provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Turkey SMS - Delivery Degradation towards all operators in Turkey
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified by our supplier about SMS delivery degradation towards all operators in Turkey.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about a degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Costa Rica SMS - Degradation affecting Claro ICE network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we were notified by our supplier of a SMS delivery degradation towards ICE network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Egypt SMS - Delivery degradation towards Etisalat Network
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have been notified by our supplier about an SMS delivery degradation towards Etisalat Network Egypt.
We are working with our partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia SMS - Delivery degradation towards Smartfren
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Smartfren network in Indonesia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UAE SMS - Delivery degradation towards Etisalat and du
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards UAE Etisalat and du networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Norway SMS - Delivery degradation towards Telia Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Telia Network Norway.
We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue for Email services using Verify V2 API platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported service interruption earlier today, which may have impacted your OTP delivery via Email using the Verify V2 API.
Our third-party provider has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours, and once full service is restored.
If you have any questions, ...
investigating
We are aware of issues that may be impacting your email delivery using the Verify V2 API.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
UK SMS - Degradation affecting Vodafone network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network.
You may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
