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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting our email service, which may prevent incoming or outgoing emails from processing normally. Our team is actively working to resolve the situation as quickly as possible. We will provide updates as new information becomes available.
Site Designer stores are back up and we are continuing to monitor uptime closely. We have not yet received an update from Google Cloud.
investigating
This outage is related to a network issue within Google Cloud data centers. We are working with Google to restore service.
investigating
Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Tax Rate Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
Merchant Dashboard
monitoring
A fix has been implemented and we will continue to monitor the situation.
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified a partial Tax Rate outage on the Phone Orders page and are currently investigating. We will update here as soon as we have more information to provide.
Intermittent Slowness and Errors on some Site Designer Stores
minorSource not attested
Last archived state: resolved
View archived record details
Merchant Storefronts
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing intermittent slowness and connection errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.
Intermittent Errors on Some Stores
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing intermittent errors on storefronts using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.
Intermittent Slowness or Errors on some Site Designer Stores
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with intermittent slowness and errors affecting some stores using Site Designer. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.
July 2026
Abandoned Cart Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Abandoned Cart admin page is currently failing to load. Engineering is actively working to restore the connection.
Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of periodic slowness and occasional page loading errors affecting a subset of stores built on Site Designer. Visitors to impacted stores may experience delayed load times. Our engineering team is actively tracing the cause to restore full performance as quickly as possible.
Admin Account Creation Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.
identified
We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts.
This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached.
In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/
Issues with uploading images
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports of the image upload feature displaying a 404 and preventing the upload of new images. Our team is investigating the issue and will post updates as more information becomes available.
June 2026
Errors on Site Designer Stores
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for the issue with Site Designer product pages has been deployed and we are continuing to monitor for any errors.
identified
This issue has been identified and we have deployed a fix.
investigating
Site Designer stores may be experiencing errors with product prices not displaying on the product pages, as well as with adding products to cart. We are currently investigating and will provide updates as soon as we know more.
April 2026
Order Confirmation Email Delivery
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports of order confirmation emails not arriving to inboxes. Our team is currently investigating the issue and will post more information as it becomes available.
