Current answer
Volusion experienced a minor incident: Errors with Checkout using PPCP and Live Rates. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
Payment Gateway Services
Third-Party Services
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 2, 2026 at 2:55 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Oct 2, 2026 at 2:49 PM UTC
Investigating
Merchants may see errors with Live Rates at checkout, and also with PPCP checkout when attempting to use it as a payment method. We are currently investigating and will update as soon as we have identified the cause.
Oct 2, 2026 at 2:27 PM UTC
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