Vertex Inc Outage History
Uptime record, past incidents, and downtime history for Vertex Inc.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 25% | 12 | 9 |
| April 2026 | 3.3% | 30 | 29 |
| March 2026 | 25% | 4 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Vertex Payroll Tax Q Series On-Demand Performance Incident
Started: May 10, 10:00 AM
investigating
We are continuing to investigate this issue.
May 10, 10:50 AM
investigating
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
May 10, 10:00 AM
April 2026
Vertex Cloud Indirect Tax - Calc Service Disruption
Started: Apr 24, 9:38 AM
investigating
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Apr 24, 9:38 AM
TokenGuard Functionlaity Degradation
Started: Apr 22, 7:01 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 7:12 PM
identified
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
Apr 22, 7:01 PM
Vertex Indirect Tax Cloud Returns Functionality Degradation
Started: Apr 3, 8:53 PM
investigating
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 3, 8:53 PM
Vertex Cloud Indirect Tax Returns Performance Incident
Started: Apr 1, 6:29 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 9:54 PM
identified
The issue has been identified and a fix is being implemented.
Apr 1, 7:36 PM
investigating
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 1, 6:29 PM
Vertex Cloud Indirect Tax - Portal Degradation
Started: Apr 1, 3:08 PM
identified
We are continuing to work on a fix for this issue.
Apr 1, 3:40 PM
identified
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Apr 1, 3:08 PM