Vertex Exception Certificate Wizard (ECW) Service Disruption
View the provider incident record →Current answer
Vertex Inc experienced a major incident: Vertex Exception Certificate Wizard (ECW) Service Disruption. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
Vertex Exemption Certificate Wizard (ECW)
Incident Timeline
Investigating
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Sep 3, 2026 at 12:46 PM UTC
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