Vertex Cloud Returns and Configurations - Performance Incident
View the provider incident record →Current answer
Vertex Inc experienced a minor incident: Vertex Cloud Returns and Configurations - Performance Incident. ServiceAlert observed recovery on Sep 29, 2026.
Looking for an update now? Check the current status, or follow Vertex Inc for future changes.
Incident Lifecycle
Affected Components
Portal
Cloud Returns
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 29, 2026 at 8:06 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 29, 2026 at 7:40 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 29, 2026 at 7:18 PM UTC
Investigating
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Sep 29, 2026 at 6:13 PM UTC
Was your business affected by this Vertex Inc outage?
Follow Vertex Inc and route available status alerts to email or a team channel.