eInvoicing, Express Returns and VAT Compliance Functionality Degradation
View the provider incident record →Current answer
Vertex Inc experienced a minor incident: eInvoicing, Express Returns and VAT Compliance Functionality Degradation. ServiceAlert observed recovery on Sep 24, 2026.
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Incident Lifecycle
Affected Components
Vertex e-Invoicing
Vertex VAT Compliance
Vertex Express Returns
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 24, 2026 at 10:41 PM UTC
Identified
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the eInvoicing, Express Returns and VAT Compliance environments. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Sep 24, 2026 at 9:50 PM UTC
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