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86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Vanillasoft.net Performance - Website not responding/Unable to Log in
The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored.
Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable.
We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
investigating
We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users.
Our teams are actively working to identify the cause and restore normal service as quickly as possible.
We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.
investigating
We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored.
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
investigating
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored.
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
investigating
We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM.
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
investigating
We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
investigating
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Failed to Establish calls for Clarity Users
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have applied a fix and are seeing functionality return. Preliminary testing confirms that calls, texting, and voicemail drops are working. We will continue to monitor to ensure systems are fully functional. If you are still experiencing issues, please reach out to our customer support team.
Thank you for your patience and understanding.
identified
Our engineers have identified the root cause and are working on implementing a resolution. We will continue to keep you updated as the work progresses. Thank you for your patience, and we apologize for any inconvenience this may have caused. For up-to-date information, please subscribe to our status page at https://status.vanillasoft.com/
investigating
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
April 2026
VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to advise that inbound calls have now resumed and are flowing correctly.
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
investigating
We would like to provide a further update regarding the ongoing issue impacting the Clarity platform.
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience a...
investigating
Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform.
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident ...
investigating
We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured th...
Failed to Enable Error for some VoIP Users
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
investigating
Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
investigating
We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
