Current answer
VanillaSoft experienced a major incident: Voip Failed to Establish Error and Fast Busy. ServiceAlert observed recovery on Sep 1, 2026.
Looking for an update now? Check the current status, or follow VanillaSoft for future changes.
Incident Lifecycle
Affected Components
VanillaSoft VoIP/SMS
Incident Timeline
Monitoring
Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
Sep 1, 2026 at 11:11 PM UTC
Investigating
We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Sep 1, 2026 at 10:57 PM UTC
Was your business affected by this VanillaSoft outage?
Follow VanillaSoft and route available status alerts to email or a team channel.