VanillaSoft Outage History
Uptime record, past incidents, and downtime history for VanillaSoft.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 96.7% | 30 | 1 |
| May 2026 | 73.3% | 15 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Some Clients getting "Failed to Establish" Errors on their softphones
Started: Aug 4, 1:29 PM
monitoring
A fix has been implemented, and the "Failed to Establish" errors affecting some customers have been resolved.
Services have been restored, and customers should now be able to place and receive calls normally using their softphones.
Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.
Aug 4, 1:50 PM
investigating
We are currently investigating reports that some customers may be experiencing "Failed to Establish" errors when attempting to place or receive calls using their softphone.
Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway.
We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more inform...
Aug 4, 1:29 PM
July 2026
Failed to Establish Calls
Started: Jul 29, 3:00 PM
monitoring
Our Engineering team has implemented additional improvements to further enhance service stability.
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
Jul 29, 4:49 PM
monitoring
Our Engineering team has deployed a fix, and services have been restored.
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
Jul 29, 3:37 PM
investigating
Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors.
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your contin...
Jul 29, 3:28 PM
investigating
We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform.
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may ha...
Jul 29, 3:00 PM
Vanillasoft Platform Not Responding / Login Issues
Started: Jul 24, 2:23 PM
monitoring
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
Jul 24, 3:07 PM
investigating
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provi...
Jul 24, 2:23 PM
Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM
Started: Jul 24, 12:30 PM
monitoring
Our Engineering team has implemented changes that have restored the affected services.
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any s...
Jul 24, 1:19 PM
identified
We have confirmed that users are once again able to log in to VanillaSoft.
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
Jul 24, 12:54 PM
investigating
We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next ...
Jul 24, 12:30 PM
Latency/Slowness on Vanillasoft Platform
Started: Jul 20, 2:29 PM
monitoring
A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
Jul 21, 9:54 AM
identified
Tonight, the team will be deploying an update to the Vanillasoft database.
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the ...
Jul 20, 8:50 PM
identified
Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the...
Jul 20, 5:33 PM
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimate...
Jul 20, 3:23 PM
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimate...
Jul 20, 3:21 PM
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience a...
Jul 20, 2:46 PM
investigating
We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure...
Jul 20, 2:29 PM
Performance Degradation on the Vanillasoft CRM
Started: Jul 14, 7:19 PM
monitoring
The performance degradation affecting a subset of VanillaSoft clients has now been resolved.
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sinc...
Jul 14, 7:32 PM
investigating
We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients.
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreci...
Jul 14, 7:19 PM
Service Disruption – Voice Services
Started: Jul 9, 11:25 PM
monitoring
The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved.
Our teams are continuing to monitor the environment to ensure services remain stable.
If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance.
Thank you for your patience while we worked to resolve this issue.
Jul 9, 11:41 PM
investigating
We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience:
Inbound and outbound calling disruptions
SMS message delivery delays or failures
Voicemail Drop (VM Drop) service interruptions
Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as poss...
Jul 9, 11:25 PM
June 2026
Monitoring - Vanillasoft Service Disruption
Started: Jun 1, 7:12 PM
monitoring
We recently experienced a brief GCP outage that caused intermittent connectivity issues and network slowness for some users. The outage has since been resolved and connectivity has been re-established.
We are continuing to monitor the situation and will post an update if anything changes.
We apologize for any disruption and appreciate your patience.
Jun 1, 7:12 PM
May 2026
Failed to Establish calls for Clarity Users/Unable to Log into Clarity Portal
Started: May 24, 4:21 PM
monitoring
Our voip team have successfully deployed a fix. Access to the portal, including inbound and outbound dialing are functional. SMS and VM drops are operational. We will continue to monitor the stability of the platform over the next hour. Thank you for your patience and understanding.
May 25, 12:23 AM
investigating
Our voip team have now engaged our Oracle partners for further investigation. We will continue to keep you updated as we receive more news from the team. Continue to follow our status page (status.vanillasoft.com) for up to date information.
May 24, 9:46 PM
investigating
Our engineers are still investigating. It seems that the system has not accepted the fix. We will continue to provide updates as they become available.
May 24, 6:50 PM
monitoring
Our engineers have found the root cause and have implemented a fix. We can confirm that inbound and outbound calls are flowing, VM drops and SMS functionality have returned, and we have successfully been able to log into the Clarity portal.
We will continue to monitor for stability for the next hour. If you encounter any issues, please email the customer support team at support@vanillasoft.com
We apologize for any inconvenience this outage has caused and thank you for your patience.
May 24, 6:43 PM
investigating
Our engineers are continuing to investigate the root cause of this current event. We do not have an ETA at this time. Please continue to monitor our status page for updates. We apologize for the inconvenience and appreciate your patience.
May 24, 4:53 PM
investigating
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. We are also experiencing issues with the Clarity Portal. Users are unable to log in.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 24, 4:21 PM
Failed to Establish calls for Clarity Users
Started: May 18, 3:46 PM
monitoring
Our engineers have applied a fix and are seeing functionality return. Preliminary testing confirms that calls, texting, and voicemail drops are working. We will continue to monitor to ensure systems are fully functional. If you are still experiencing issues, please reach out to our customer support team.
Thank you for your patience and understanding.
May 18, 4:24 PM
identified
Our engineers have identified the root cause and are working on implementing a resolution. We will continue to keep you updated as the work progresses. Thank you for your patience, and we apologize for any inconvenience this may have caused. For up-to-date information, please subscribe to our status page at https://status.vanillasoft.com/
May 18, 4:02 PM
investigating
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
May 18, 3:46 PM
April 2026
VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients
Started: Apr 22, 2:29 PM
monitoring
We are pleased to advise that inbound calls have now resumed and are flowing correctly.
All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time.
We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.
Apr 22, 6:33 PM
investigating
We would like to provide a further update regarding the ongoing issue impacting the Clarity platform.
Call transfer and click-to-dial functionality have now been restored.
Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents.
We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution.
We apologize for the continued inconvenience a...
Apr 22, 5:23 PM
investigating
Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform.
Clients may still experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
At this time, we are still investigating the root cause and do not yet have an ETA for resolution.
We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident ...
Apr 22, 3:18 PM
investigating
We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues:
Calls not routing to available agents
Inability to transfer calls
Click-to-dial functionality not working
Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible.
We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured th...
Apr 22, 2:29 PM
Failed to Enable Error for some VoIP Users
Started: Apr 15, 9:39 PM
monitoring
We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
Apr 15, 10:23 PM
investigating
Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 15, 9:48 PM
investigating
We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Apr 15, 9:39 PM