Looking for an update now? Check the current status, or follow VanillaSoft for future changes.
86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Vanillasoft.net Performance - Website not responding/Unable to Log in
The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored.
Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable.
We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
investigating
We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users.
Our teams are actively working to identify the cause and restore normal service as quickly as possible.
We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.
investigating
We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored.
Our teams are continuing to monitor the environment closely to ensure services remain stable.
We appreciate your patience and understanding while we worked to address this issue.
investigating
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored.
Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.
We appreciate your patience while our team worked to address this issue.
investigating
We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM.
Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.
We will provide additional updates as more information becomes available.
Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.
Our teams are continuing to monitor the environment closely to ensure calling remains stable.
Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.
investigating
We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.
Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
investigating
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
VanillaSoft Performance Issues affecting some users
majorSource not attested
Last archived state: resolved
View archived record details
VanillaSoft Web Application
monitoring
Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation.
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
investigating
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users.
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Some Clients getting "Failed to Establish" Errors on their softphones
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and the "Failed to Establish" errors affecting some customers have been resolved.
Services have been restored, and customers should now be able to place and receive calls normally using their softphones.
Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.
investigating
We are currently investigating reports that some customers may be experiencing "Failed to Establish" errors when attempting to place or receive calls using their softphone.
Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway.
We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more inform...
July 2026
Failed to Establish Calls
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented additional improvements to further enhance service stability.
The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available.
We appreciate your continued patience and will provide another update if there are any significant developments.
monitoring
Our Engineering team has deployed a fix, and services have been restored.
At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally.
We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy.
Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.
investigating
Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors.
At this time, the issue remains under investigation and may continue to affect:
Call initiation and connectivity
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our teams are working to identify the root cause and restore full service as quickly as possible.
We understand the impact this incident is having on your business and appreciate your contin...
investigating
We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform.
In addition to call failures, this issue may also impact:
SMS message delivery
Voicemail Drop (VM Drop) functionality
Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible.
We understand the impact this may ha...
Vanillasoft Platform Not Responding / Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
investigating
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provi...
Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has implemented changes that have restored the affected services.
At this time:
Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.
We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.
Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any s...
identified
We have confirmed that users are once again able to log in to VanillaSoft.
While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.
We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.
investigating
We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.
Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.
We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.
Next ...
Latency/Slowness on Vanillasoft Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.
Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.
Thank you for your patience and understanding throughout this incident.
identified
Tonight, the team will be deploying an update to the Vanillasoft database.
To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.
Maintenance Window
Date: Monday, July 20th
Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT
This maintenance will address the slowdowns experienced following the weekend update. We apologize for the ...
identified
Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.
The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.
We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the...
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimate...
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.
At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.
There is currently no estimate...
investigating
Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.
Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.
The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.
We appreciate your patience a...
investigating
We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.
Customers may experience:
Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.
Our Engineering and Infrastructure...
Performance Degradation on the Vanillasoft CRM
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance degradation affecting a subset of VanillaSoft clients has now been resolved.
Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message:
"VanillaSoft cannot respond right now. Please try again later."
We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise.
We sinc...
investigating
We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients.
Some users may experience slower-than-normal performance, timeout errors, or receive the message:
"VanillaSoft cannot respond right now. Please try again later."
Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible.
We understand the impact this may have on your operations and appreci...
Service Disruption – Voice Services
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved.
Our teams are continuing to monitor the environment to ensure services remain stable.
If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance.
Thank you for your patience while we worked to resolve this issue.
investigating
We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience:
Inbound and outbound calling disruptions
SMS message delivery delays or failures
Voicemail Drop (VM Drop) service interruptions
Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as poss...
June 2026
Monitoring - Vanillasoft Service Disruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
We recently experienced a brief GCP outage that caused intermittent connectivity issues and network slowness for some users. The outage has since been resolved and connectivity has been re-established.
We are continuing to monitor the situation and will post an update if anything changes.
We apologize for any disruption and appreciate your patience.
May 2026
Failed to Establish calls for Clarity Users/Unable to Log into Clarity Portal
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our voip team have successfully deployed a fix. Access to the portal, including inbound and outbound dialing are functional. SMS and VM drops are operational. We will continue to monitor the stability of the platform over the next hour. Thank you for your patience and understanding.
investigating
Our voip team have now engaged our Oracle partners for further investigation. We will continue to keep you updated as we receive more news from the team. Continue to follow our status page (status.vanillasoft.com) for up to date information.
investigating
Our engineers are still investigating. It seems that the system has not accepted the fix. We will continue to provide updates as they become available.
monitoring
Our engineers have found the root cause and have implemented a fix. We can confirm that inbound and outbound calls are flowing, VM drops and SMS functionality have returned, and we have successfully been able to log into the Clarity portal.
We will continue to monitor for stability for the next hour. If you encounter any issues, please email the customer support team at support@vanillasoft.com
We apologize for any inconvenience this outage has caused and thank you for your patience.
investigating
Our engineers are continuing to investigate the root cause of this current event. We do not have an ETA at this time. Please continue to monitor our status page for updates. We apologize for the inconvenience and appreciate your patience.
investigating
We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. We are also experiencing issues with the Clarity Portal. Users are unable to log in.
Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.
