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Failed to Establish Calls

Critical Impact Resolved Duration: 58m October 8, 2026
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Current answer

VanillaSoft experienced a critical incident: Failed to Establish Calls. ServiceAlert observed recovery on Oct 8, 2026.

Official VanillaSoft status page Current VanillaSoft status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Monitoring
Affected Components
VanillaSoft VoIP/SMS

Incident Timeline

Monitoring
The issues affecting our inbound and outbound VoIP calling services have now been resolved.

Outbound dialing functionality has been restored, and inbound calls are no longer encountering busy signals. Call routing and distribution services have also returned to normal operation.

Our teams will continue to closely monitor the services to ensure stability and confirm that all functionality remains operational.

We sincerely apologize for the disruption and appreciate your patience and understanding while we worked toward a resolution.
Oct 8, 2026 at 1:14 PM UTC
Investigating
We continue to experience disruptions affecting both inbound and outbound VoIP calling services.

Customers attempting to place outbound calls are encountering a “Failed to Establish” error, while inbound calls are receiving busy signals, impacting call routing and distribution.

Our teams are actively investigating the issue in collaboration with our telephony provider and working to restore normal service as quickly as possible.

We apologize for the continued disruption and appreciate your patience. Additional updates will be provided as more information becomes available.
Oct 8, 2026 at 12:58 PM UTC
Investigating
We are currently experiencing a service disruption affecting our VoIP services.

Customers attempting to place outbound calls may encounter a “Failed to Establish” error message or receive a busy signal. Inbound calling functionality may also be impacted.

Our teams are actively investigating the issue and working with our telephony provider to identify the root cause and restore normal service as quickly as possible.

We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

We will provide further updates as more information becomes available.
Oct 8, 2026 at 12:51 PM UTC
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