Current answer
VanillaSoft experienced a major incident: Failed to Establish Calls. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
VanillaSoft VoIP/SMS
Incident Timeline
Monitoring
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
Aug 26, 2026 at 3:10 PM UTC
Investigating
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Aug 26, 2026 at 2:44 PM UTC
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