Daily provider-status observations and published incident history for Twilio.
Component incident
Twilio has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to T-Mobile Czech Republic
We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigating
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Telstra Australia
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 4 hours or as soon as more information becomes available.
identified
We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the WhatsApp Business Account name or a connected phone number instead of the account ID. We are updating customer guidance to reflect this experience. We will provide another update in 2 hours or as soon as more information becomes available.
identified
We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may search for the existing WhatsApp Business Account by account name or by a connected phone number instead of selecting it by account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround, customers may enter the existing WhatsApp Business Account name instead of the account ID during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 1 hr or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available.
investigating
We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures From Twilio Phone Numbers to Digi.Mobil Romania
We have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
SMS Delivery Failures from Twilio Phone Numbers to Spusu Italy
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from Twilio to MTN South Africa
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Functions UI unavailable in One Console
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing recovery in the issue with Functions UI inside the One Console (1C). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
investigating
Twilio customers continue to experience issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Twilio customers may be experiencing issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time.Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
On Call Engineers are Investigating
Source not attested
Last archived state: resolved
View archived record details
investigating
Our monitoring systems have detected a potential issue with IP ACL's showing as [RESTRICTED]. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Whatsapp and RCS Pages on One Console Are Not Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.
identified
Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.
investigating
We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.
investigating
Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Our Engineers are Investigating an Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers are currently investigating the customer impact of a retroactive issue. We will follow up and provide customer impact details within 2 hours.
One Console Page not Found for Products & Services > Numbers & Senders > Port and Host > Port-in US Local
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. We'll monitor for 30 minutes.
identified
We have identified the root cause of the issue when accessing Products & Services, we'll provide an update as soon as we have more insights.
investigating
We are aware of an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
