Twilio Outage History

Uptime record, past incidents, and downtime history for Twilio.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
July 2026	0%	9	9
June 2026	0%	30	30
May 2026	0%	31	31
April 2026	0%	21	21

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026

On Call Engineers are Investigating an increase in 30003 and 30005 errors for outbound SMS

Started: Jul 9, 9:30 PM

investigating

Our monitoring systems have detected a potential issue with an increase in 30003 and 30005 errors when sending outbound SMS to some carriers in the US. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 9, 9:30 PM

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico

minor

Started: Jul 9, 7:22 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 8:31 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 7:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 7:22 PM

SMS Delivery Failures from Twilio to Tigo Honduras

minor

Started: Jul 9, 5:12 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 7:23 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 6:21 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 5:12 PM

Content Approval for Types With Media Is Failing

minor

Started: Jul 9, 4:43 PM

monitoring

Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jul 9, 5:16 PM

identified

Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 4:43 PM

SMS Delivery Delays from Twilio to Zain Jordan

minor

Started: Jul 9, 3:49 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 9, 8:45 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 6:40 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 5:35 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 4:29 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 3:49 PM

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

minor

Started: Jul 9, 9:13 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 12:21 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 12:06 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 10:14 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 9:13 AM

SMS Delivery Failures from Twilio Phone Numbers to Spusu Italy

minor

Started: Jul 9, 8:50 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Spusu network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 11:57 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 9:55 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Spusu network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 8:50 AM

SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom

minor

Started: Jul 9, 8:39 AM

monitoring

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 12:35 PM

monitoring

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 11:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 9:41 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 8:39 AM

SMS Delivery Failures from Twilio to MTN South Africa

minor

Started: Jul 9, 6:52 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 7:55 AM

monitoring

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 7:54 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 6:52 AM

Functions UI unavailable in One Console

minor

Started: Jul 9, 3:10 AM

monitoring

We are observing recovery in the issue with Functions UI inside the One Console (1C). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Jul 9, 6:16 AM

investigating

Twilio customers continue to experience issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 4:09 AM

investigating

We are continuing to investigate this issue.

Jul 9, 3:13 AM

investigating

Twilio customers may be experiencing issues with Functions UI inside the One Console (1C). Users are unable to view, create, or manage functions at this time.Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 9, 3:10 AM

Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers

minor

Started: Jul 8, 9:17 PM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 9, 10:46 AM

monitoring

We have observed a recovery in voice calls from network subscribers in Colombia to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 9, 6:46 AM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 9, 4:44 AM

identified

Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 9, 12:38 AM

identified

Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 10:37 PM

identified

Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 9:35 PM

investigating

Twilio customers may be experiencing voice call audio quality degradation from network subscribers in Colombia to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 9:17 PM

MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes

minor

Started: Jul 8, 7:55 PM

monitoring

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 9, 12:15 AM

monitoring

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 10:14 PM

monitoring

We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 10:02 PM

identified

Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 9:00 PM

investigating

Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 7:55 PM

On Call Engineers are Investigating

Started: Jul 8, 7:18 PM

investigating

Our monitoring systems have detected a potential issue with IP ACL's showing as [RESTRICTED]. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 8, 7:18 PM

Whatsapp and RCS Pages on One Console Are Not Loading

minor

Started: Jul 8, 3:23 PM

monitoring

We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.

Jul 8, 4:44 PM

identified

Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.

Jul 8, 4:34 PM

investigating

We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.

Jul 8, 3:26 PM

investigating

Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 8, 3:23 PM

Our Engineers are Investigating an Issue

Started: Jul 8, 1:26 PM

monitoring

Our engineers are currently investigating the customer impact of a retroactive issue. We will follow up and provide customer impact details within 2 hours.

Jul 8, 1:26 PM

One Console Page not Found for Products & Services > Numbers & Senders > Port and Host > Port-in US Local

minor

Started: Jul 8, 12:13 PM

monitoring

We have resolved an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. We'll monitor for 30 minutes.

Jul 8, 2:35 PM

identified

We have identified the root cause of the issue when accessing Products & Services, we'll provide an update as soon as we have more insights.

Jul 8, 1:19 PM

investigating

We are aware of an issue affecting the Twilio Console when accessing the Products & Services > Numbers & Senders > Port and Host > Port-in US Local page. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 12:13 PM

SMS Delivery Failures From a Subset of Twilio Short Codes to Multiple Networks in Peru

minor

Started: Jul 8, 2:00 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 2:00 AM

Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint

minor

Started: Jul 8, 12:48 AM

monitoring

We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

Jul 8, 2:32 AM

investigating

We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 1:58 AM

investigating

We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 1:03 AM

investigating

Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 8, 12:48 AM

SMS Delivery Receipt Delays from Twilio to T-Mobile Czech Republic

minor

Started: Jul 7, 11:59 PM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 4:58 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 8, 3:06 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 1:06 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 11:59 PM

User Authentication Identity SNA Missing Redirects for Three in the United Kingdom

minor

Started: Jul 7, 9:09 PM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 8, 7:43 PM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 5:37 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 8, 1:34 PM

monitoring

Jul 8, 8:24 AM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 8, 6:17 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 8, 5:22 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 8, 4:21 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 8, 12:15 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 10:15 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 9:09 PM

Issues when utilizing WhatsApp Sandbox to Send Messages

minor

Started: Jul 7, 5:02 PM

monitoring

Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.

Jul 7, 6:59 PM

investigating

We are continuing to investigate this issue.

Jul 7, 6:26 PM

investigating

Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.

Jul 7, 5:02 PM

SMS Delivery Failures from Twilio to Multiple Networks in Caribbean Islands

minor

Started: Jul 7, 4:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Caribbean Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 5:56 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Caribbean. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 5:14 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Caribbean Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 4:09 PM

SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan, and MTN Ghana

minor

Started: Jul 7, 3:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 7:03 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 5:38 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 4:34 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 3:47 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 3:09 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Liberty Mobile Puerto Rico

minor

Started: Jul 7, 2:57 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 8, 1:36 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 10:55 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 9:54 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 8:50 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 7, 6:28 PM

identified

Jul 7, 4:24 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 3:24 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 7, 2:57 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Jul 6, 6:53 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 7:13 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 7:02 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 6:53 PM

Console A2P Campaign Editing Unavailable

minor

Started: Jul 6, 6:36 PM

monitoring

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jul 7, 2:00 AM

monitoring

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 11:59 PM

monitoring

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Jul 6, 11:29 PM

identified

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Polic...

Jul 6, 10:14 PM

identified

Jul 6, 8:14 PM

investigating

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide anothe...

Jul 6, 7:32 PM

investigating

Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 6, 6:36 PM

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

minor

Started: Jul 6, 6:29 PM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 7:46 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 7:43 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 6:42 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 6:29 PM

Voice Gather Speech Degraded in Eu-West-1

minor

Started: Jul 6, 1:43 PM

monitoring

Gather speech is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24hrs or as soon as more information becomes available.

Jul 7, 6:28 PM

investigating

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 16 hours, or sooner if more information becomes available.

Jul 7, 4:35 AM

investigating

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 8 hours, or sooner if more information becomes available.

Jul 6, 8:33 PM

investigating

We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 4 hours, or sooner if more information becomes available.

Jul 6, 4:33 PM

investigating

We are still investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 2:35 PM

investigating

Our engineers are investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 1:43 PM

Voice Call Failures from Twilio Phone Numbers to United States and Spain

minor

Started: Jul 6, 6:54 AM

identified

Twilio customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 6, 3:35 PM

identified

Jul 6, 2:29 PM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 6, 1:57 PM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 6, 9:56 AM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 7:55 AM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 6, 6:54 AM

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

minor

Started: Jul 5, 10:51 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 2:55 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 12:53 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 5, 11:52 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 5, 10:51 PM

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

minor

Started: Jul 4, 1:24 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 4, 2:18 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 4, 2:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 4, 1:24 PM

SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia

minor

Started: Jul 4, 4:00 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 4, 12:52 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 4, 4:40 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 4, 4:00 AM

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

minor

Started: Jul 3, 9:55 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 4, 6:12 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 4, 6:01 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 4, 1:57 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 3, 11:56 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 10:56 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 9:55 PM

On Call Engineers are Investigating an issue with Messaging Insights filtering

Started: Jul 3, 7:10 PM

investigating

Our monitoring systems have detected a potential issue with Messaging Insights time range filtering. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 3, 7:10 PM

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France

minor

Started: Jul 3, 6:37 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 3, 9:28 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 3, 7:19 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 7:18 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 6:37 AM

SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Zong Pakistan

minor

Started: Jul 2, 6:53 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 3, 12:06 AM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 10:05 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 7:59 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 6:53 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Zong network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 6:53 PM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Airtel Niger

minor

Started: Jul 2, 6:29 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 9:18 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 7:41 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 6:41 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Airtel network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 6:29 PM

SMS Delivery Delays and Failures from Twilio to Orange Ivory Coast

minor

Started: Jul 2, 5:40 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 3, 9:07 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 3, 4:58 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 3, 2:56 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 3, 1:51 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 9:50 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 7:42 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 6:40 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 5:40 PM

SMS Delivery Delays from a Subset of Twilio Long Codes to Altice Dominican Republic

minor

Started: Jul 2, 5:14 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 7:50 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 6:16 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 5:14 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 5:14 PM

Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil

minor

Started: Jul 2, 4:09 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 3, 7:11 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 3, 7:11 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 2, 11:10 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 2, 11:10 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 7:10 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 7:09 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 5:10 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 5:09 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 4:09 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 4:09 PM

SMS Delivery Delays from Twilio to Asia Cell Iraq

minor

Started: Jul 2, 8:11 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 6, 10:04 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Asia Cell network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 6, 7:56 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jul 6, 2:05 PM

identified

Jul 5, 2:04 PM

identified

Jul 4, 1:58 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 3, 9:57 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 3, 1:53 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 3, 9:51 AM

identified

Twilio customers may be experiencing SMS failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 3, 7:50 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 6:49 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 3, 6:47 AM

monitoring

Jul 2, 11:13 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 9:12 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Asia Cell network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 8:11 AM

SMS Delivery Failures from Twilio to Natcom Haiti

minor

Started: Jul 1, 9:06 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 4, 12:41 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 4, 10:35 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jul 4, 5:57 AM

identified

Jul 3, 5:47 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 2, 1:44 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 2, 5:44 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 1:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 11:42 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 10:42 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 10:16 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 9:13 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 9:06 PM

SMS Delivery Failures from Twilio to Tigo Bolivia

minor

Started: Jul 1, 8:56 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

Jul 5, 11:34 PM

monitoring

Jul 4, 11:26 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 4, 7:26 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 3, 11:25 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 3, 7:24 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 3, 5:18 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jul 3, 6:45 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 2, 2:44 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 2, 5:41 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 1:41 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 11:40 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 10:40 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 10:03 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 9:02 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 8:56 PM

Automated Alert: No Customer Impact

Started: Jul 1, 4:13 PM

investigating

Our monitoring systems have detected a potential issue with Account Charges. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 1, 4:20 PM

investigating

Our monitoring systems have detected a potential issue with Account Charges. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 1, 4:19 PM

investigating

Our monitoring systems have detected a potential issue with Account Charges. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 1, 4:13 PM

investigating

Our monitoring systems have detected a potential issue with Account Charges. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jul 1, 4:10 PM

SMS Delivery Failures from Twilio to Globul Bulgaria

minor

Started: Jul 1, 10:54 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Globul network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 11:56 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Globul network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 10:54 AM

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

minor

Started: Jul 1, 7:06 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 1, 10:39 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 8:32 AM

monitoring

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 8:31 AM

identified

Jul 1, 7:31 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 7:06 AM

User Authentication Identity SNA Missing Redirects in Philippines

minor

Started: Jul 1, 5:03 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jul 1, 9:42 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jul 1, 1:42 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jul 1, 9:41 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 7:40 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 6:40 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 6:04 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 5:03 AM

SMS Delivery Delays From Network Subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers

minor

Started: Jul 1, 3:01 AM

monitoring

We have observed a recovery in SMS delivery from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 4:10 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 3:13 AM

investigating

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 3:01 AM

Issue With Some Verified Senders Appearing as Unverified

minor

Started: Jul 1, 1:02 AM

identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 16 hours or as soon as more information becomes available.

Jul 2, 11:41 PM

identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 8 hours or as soon as more information becomes available.

Jul 2, 3:34 PM

identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jul 2, 11:33 AM

identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in another 2 hours or as soon as more information becomes available.

Jul 2, 9:39 AM

identified

Twilio has made significant progress in resolving the issue where certain compliant Sender IDs for Australia were incorrectly overwritten as Unverified. The vast majority of impacted accounts have now been successfully remediated, and normal behavior has been restored for these customers. We are actively working to resolve the issue for the remaining small subset of affected accounts. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jul 2, 7:28 AM

identified

Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Jul 1, 5:25 PM

identified

Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Jul 1, 9:25 AM

identified

Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jul 1, 5:32 AM

identified

Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jul 1, 3:32 AM

identified

Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 2:32 AM

identified

Jul 1, 1:32 AM

investigating

Twilio is aware that some sender ids used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 1:02 AM

Even Though the AU Sender Ids Were Registered With Acma and Shared Across the Sub Accounts Sms Are Delivered as Unverified From Today

minor

Started: Jul 1, 12:16 AM

investigating

We are investigating Verify messages being delivered using default TWVerify and the custom template is not being used, instead Verify sms are delivered using default template. We expect to provide another update in 1hours or as soon as more information becomes available.

Jul 1, 12:16 AM

June 2026

Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators

minor

Started: Jun 30, 9:57 PM

investigating

Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.

Jun 30, 11:07 PM

investigating

Jun 30, 9:57 PM

File Type Sources Failing to Update

minor

Started: Jun 30, 8:29 PM

investigating

We are observing knowledge sources of type file are stuck in progress.We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 8:29 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to MTN Nigeria

minor

Started: Jun 30, 7:57 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 30, 9:03 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 8:02 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 7:57 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Yettel Bulgaria

minor

Started: Jun 30, 12:03 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Yettel network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 30, 3:41 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Yettel network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 30, 1:36 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 30, 1:17 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 12:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 12:03 PM

SMS Delivery Delays from Twilio to MTS Russia

minor

Started: Jun 30, 5:00 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 30, 5:09 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 30, 12:02 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 30, 8:01 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 30, 6:01 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 30, 5:00 AM

USD Charges Are Failing for Customers in Twilio Mexico Cisa Subsidiary

minor

Started: Jun 29, 8:45 PM

investigating

Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer detail...

Jun 30, 11:44 AM

investigating

Jun 30, 4:09 AM

investigating

Jun 29, 11:45 PM

monitoring

Jun 29, 9:45 PM

investigating

Jun 29, 8:45 PM

SMS Delivery Delays from Twilio Phone Numbers to Tigo Paraguay

minor

Started: Jun 29, 7:22 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 9:02 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 8:23 PM

identified

Jun 29, 8:22 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 7:22 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 7:22 PM

SMS Delivery Delays from Twilio Phone Numbers to Smart Cambodia

minor

Started: Jun 29, 12:13 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Smart network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 1:19 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 1:19 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 12:18 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 12:13 PM

Issues Accessing IAM Pages in the Twilio Console

Started: Jun 29, 11:41 AM

investigating

We are currently investigating an issue where users are experiencing errors when attempting to access Identity and Access Management (IAM) pages within the Twilio Console. Our engineering team is actively working to resolve this service disruption. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 11:41 AM

SMS Delivery Delays from Twilio Phone Numbers to Lycamobile United Kingdom

minor

Started: Jun 29, 10:38 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 10:26 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 29, 5:49 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 29, 1:49 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 11:41 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 10:40 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 10:38 AM

SMS Delivery Delays from Twilio to Etisalat United Arab Emirates

minor

Started: Jun 29, 8:58 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 30, 6:47 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 29, 10:41 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 29, 6:40 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 4:39 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 3:39 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 29, 12:06 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 10:01 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 8:58 AM

Issues Accessing the Subaccounts Tab in Voice Insights

minor

Started: Jun 29, 7:50 AM

monitoring

Voice Insights within the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 29, 8:30 AM

investigating

We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 7:55 AM

investigating

We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the New Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 29, 7:50 AM

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

minor

Started: Jun 28, 3:41 PM

monitoring

Jun 29, 12:15 AM

identified

Jun 28, 11:36 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 28, 7:30 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 28, 5:29 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 28, 4:29 PM

investigating

Jun 28, 3:41 PM

SMS Delivery Delays from Twilio to MTN Nigeria

minor

Started: Jun 27, 10:03 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 28, 7:11 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 28, 6:17 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 28, 2:12 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 28, 12:06 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 11:00 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 10:03 PM

SMS Delivery Delays from Twilio to Telefonica El Salvador

minor

Started: Jun 27, 9:22 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 28, 4:44 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 28, 12:44 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 27, 10:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 9:36 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 9:22 PM

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Jun 27, 6:05 PM

monitoring

We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 28, 7:21 AM

investigating

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 28, 1:07 AM

investigating

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 27, 9:06 PM

investigating

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 27, 7:05 PM

investigating

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 6:05 PM

SMS Delivery Delays and Failures from Twilio to Access Malawi

minor

Started: Jun 27, 9:43 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 29, 2:48 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 29, 12:45 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 28, 4:59 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 28, 12:53 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 27, 4:53 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 27, 12:50 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 27, 10:50 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 9:49 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 27, 9:43 AM

Intermittent 503 Errors at the Message Send Endpoint

minor

Started: Jun 26, 9:58 PM

monitoring

The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 26, 10:30 PM

investigating

Our monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 26, 9:58 PM

SMS Delivery Failures from a Subset of Twilio Long Codes to Globe Philippines

minor

Started: Jun 26, 5:32 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 5:32 PM

SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries in the Middle East

minor

Started: Jun 26, 11:55 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 6:57 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 3:31 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 1:29 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 12:28 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 11:55 AM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines

minor

Started: Jun 26, 5:40 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 10:39 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 8:33 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 6:43 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 5:43 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 5:40 AM

SMS Delivery Delays from Twilio to Wind tre Italy

minor

Started: Jun 25, 11:30 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 2:06 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 12:04 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Wind tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 11:30 PM

SMS Delivery Delays and Failures From Bitel In Peru To a Subset Of Twilio Shortcode

minor

Started: Jun 25, 11:28 PM

identified

identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Jul 2, 2:55 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 2, 12:54 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Shortcode and Bitel subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jul 1, 11:52 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jul 1, 1:21 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 30, 1:20 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 29, 1:14 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 28, 1:13 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 27, 9:12 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 27, 1:05 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 8:58 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 6:58 PM

identified

Jun 26, 5:57 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from and to a subset of multiple networks in Peru and Ireland to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 26, 3:14 PM

identified

Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 11:11 AM

identified

Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Twilio Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 9:04 AM

identified

Twilio customers may be experiencing SMS delivery delays from and to a subset of network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 7:58 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 26, 7:49 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Peru Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 26, 6:59 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 26, 2:58 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 12:52 AM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 11:51 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Peru Mobile Handsets to a subset of Twilio Phone Numbers In Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 11:28 PM

Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

minor

Started: Jun 25, 9:14 PM

monitoring

Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 25, 10:11 PM

investigating

We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.

Jun 25, 10:02 PM

investigating

We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 9:27 PM

investigating

Our monitoring systems have detected a potential issue with inbound message delivery status. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 25, 9:14 PM

Engineers are Investigating Issues with a Subset of Pages in Console

minor

Started: Jun 25, 4:24 PM

monitoring

Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 25, 6:40 PM

monitoring

Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 25, 6:10 PM

investigating

Our monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 25, 4:24 PM

Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

minor

Started: Jun 25, 11:13 AM

monitoring

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 26, 3:40 AM

monitoring

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 11:34 PM

monitoring

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 9:32 PM

identified

Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 7:53 PM

identified

Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 6:53 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 2:41 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 12:18 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 11:13 AM

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

minor

Started: Jun 25, 9:09 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 9:43 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 9:09 AM

SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to SmartFren Indonesia

minor

Started: Jun 25, 3:32 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 26, 5:33 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 25, 6:50 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 25, 10:44 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 6:42 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 4:41 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 3:41 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 25, 3:32 AM

SMS Delivery Delays from Twilio Phone Numbers to Telefonica Venezuela

minor

Started: Jun 24, 11:05 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 6:36 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 4:36 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 2:13 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 12:13 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 11:12 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 11:05 PM

Messaging Service Whatsapp Geo Match Degraded

minor

Started: Jun 24, 6:16 PM

monitoring

We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Jun 24, 11:21 PM

identified

Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.

Jun 24, 10:04 PM

identified

Jun 24, 9:03 PM

investigating

Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jun 24, 8:59 PM

investigating

Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jun 24, 6:41 PM

investigating

Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 24, 6:16 PM

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom

minor

Started: Jun 24, 2:54 PM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 6:04 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 24, 10:03 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 24, 6:02 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 24, 4:01 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 2:56 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 2:54 PM

SMS Delivery Delays and Failures from Twilio to Orange Botswana

minor

Started: Jun 24, 11:45 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 25, 2:33 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 25, 12:32 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 25, 3:07 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 24, 7:07 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 24, 3:05 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 24, 1:04 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 12:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 24, 11:45 AM

SMS Delivery Delays from Twilio to MTN Nigeria

minor

Started: Jun 23, 9:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 24, 6:06 AM

monitoring

Jun 24, 4:06 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 24, 12:10 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 10:10 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 9:10 PM

investigating

Jun 23, 9:09 PM

SMS Delivery Receipt Delays from Twilio to Tinkoff Mobile Russia

minor

Started: Jun 23, 7:18 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 9:20 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 8:30 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 7:20 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 7:18 AM

SMS Delivery Delays from Twilio to Etisalat Egypt

minor

Started: Jun 23, 6:42 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 9:50 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 7:50 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 6:48 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 6:42 AM

SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti

minor

Started: Jun 23, 2:04 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 9:19 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 23, 9:17 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 5:16 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 3:10 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 2:04 AM

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat United Arab Emirates

minor

Started: Jun 22, 6:10 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 11:33 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 9:27 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 23, 8:50 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 4:49 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 2:49 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 23, 1:48 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 1:37 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 11:36 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 22, 9:17 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 7:11 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 6:10 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 6:10 PM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Telekom South Africa

minor

Started: Jun 22, 5:52 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 3:01 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 23, 12:56 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 22, 8:54 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 6:53 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 5:53 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 5:52 PM

SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia

minor

Started: Jun 22, 4:35 PM

monitoring

We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 5:40 PM

identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 4:39 PM

investigating

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 4:35 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Jun 22, 4:10 PM

monitoring

Jun 22, 5:12 PM

identified

Jun 22, 4:10 PM

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Brazil

minor

Started: Jun 22, 3:09 PM

monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 8:13 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 22, 6:10 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 4:09 PM

investigating

Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 3:09 PM

Incorrect Suspended Banner on Console Front Page

minor

Started: Jun 22, 2:49 PM

monitoring

The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 22, 3:48 PM

identified

Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 2:54 PM

investigating

Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 22, 2:49 PM

SMS Delivery Delays and Failures from Twilio to Algar Telecom Brazil

minor

Started: Jun 22, 4:30 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 22, 2:34 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 22, 10:29 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 8:29 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 7:29 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 5:31 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 22, 4:30 AM

Cannot Change Phone Number Home Region in the Twilio Legacy Console

minor

Started: Jun 21, 6:28 AM

identified

We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes. The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround. Our engineering team is plan...

Jun 21, 8:30 AM

investigating

Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.

Jun 21, 7:35 AM

investigating

We are continuing to investigate this issue.

Jun 21, 6:29 AM

investigating

Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.

Jun 21, 6:28 AM

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

minor

Started: Jun 20, 2:07 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 20, 5:23 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 20, 3:17 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 20, 2:13 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 20, 2:07 AM

Voice Insights Call Summary and Call Meta Record Delays

minor

Started: Jun 19, 8:20 PM

investigating

Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 19, 8:20 PM

SMS Delivery Delays from Twilio Phone Numbers to Surf Telecom Brazil

minor

Started: Jun 19, 3:24 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 23, 12:57 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 22, 10:56 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 21, 11:28 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 20, 11:27 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 20, 7:26 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 19, 11:26 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 7:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 5:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 4:25 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 4:24 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 3:24 PM

SMS Delivery Delays from Twilio Phone Numbers to Telia Norway

minor

Started: Jun 19, 2:01 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 5:22 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 3:20 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 2:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 2:01 PM

Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

minor

Started: Jun 19, 1:45 PM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 20, 8:06 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 20, 7:50 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers in Singapore to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 19, 11:49 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 7:49 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 5:48 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 4:48 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 2:47 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 1:45 PM

SMS Delivery Delays from Network Subscribers to a Subset of Twilio Romania Phone Numbers

minor

Started: Jun 19, 12:32 PM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 1:46 PM

identified

Twilio customers may be experiencing SMS delivery delays from Romania to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 12:44 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 12:32 PM

SMS Delivery Delays and Failures from Denmark to a Subset of Twilio Denmark Phone Numbers

minor

Started: Jun 19, 11:06 AM

monitoring

We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 6:56 PM

monitoring

We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 4:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 2:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 12:17 PM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers in Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 11:12 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 11:06 AM

SMS Delivery Delays from Twilio to Airtel Kenya

minor

Started: Jun 19, 7:58 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 3:17 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 1:17 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 19, 11:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 19, 9:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 8:38 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 19, 7:58 AM

Errors Attempting to Add US HostedSMS Numbers to Messaging Services Via Console

minor

Started: Jun 18, 9:35 PM

investigating

Customers are experiencing errors when attempting to add US HostedSMS numbers to Messaging Services via the Console. US A2P registration process can not be triggered and customers can not use the numbers to send messages to other numbers in the US. We will provide an update in 60 minutes or when we have additional information.

Jun 18, 9:48 PM

investigating

Jun 18, 9:35 PM

Customers Unable to Update Certain Voice Configurations Via Console

minor

Started: Jun 18, 9:02 PM

investigating

We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available

Jun 18, 9:12 PM

investigating

Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 18, 9:02 PM

V3 Transcription API experiencing service issues

minor

Started: Jun 18, 6:46 PM

investigating

We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes availabl...

Jun 18, 7:46 PM

investigating

Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 18, 6:46 PM

Intelligent Alerts Unavailable

minor

Started: Jun 18, 2:04 AM

monitoring

Our engineers have restored the data in our system and Intelligent Alerts should now be available. We will continue to monitor to ensure full service recovery. We'll provide another update in 30 minutes or as soon as more information becomes available

Jun 18, 2:42 AM

investigating

Our monitoring systems have identified a potential issue affecting alerts. Our engineers have been alerted and are investigating. We will share an update within 1 hour or as soon as more information becomes available.

Jun 18, 2:04 AM

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Philippines

minor

Started: Jun 17, 2:42 PM

monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 9:05 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 5:50 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 3:49 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 2:49 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 2:42 PM

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

minor

Started: Jun 17, 2:18 PM

investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.

Jun 17, 9:56 PM

investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 5:18 PM

investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 3:18 PM

investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 2:18 PM

User Authentication Identity SNA Missing Redirects for KPN in Netherlands

minor

Started: Jun 17, 1:11 PM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 8:35 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 8:25 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 4:16 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 2:16 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 1:11 PM

SMS Delivery Receipt Delays from Twilio to Bitel Peru

minor

Started: Jun 17, 8:42 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Bitel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 3:29 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 11:51 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed or failing. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 9:46 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bitel network subscribers in Peru. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 8:42 AM

MMS Delivery Delays and Failures from Twilio Short Codes to Verizon United States

minor

Started: Jun 17, 2:30 AM

monitoring

We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 8:50 PM

identified

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 7:40 PM

identified

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 5:40 PM

identified

Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 4:39 PM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 17, 2:27 PM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 10:23 AM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 8:21 AM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 7:19 AM

investigating

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 17, 5:31 AM

investigating

Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 3:31 AM

investigating

Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 17, 2:36 AM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 17, 2:30 AM

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

minor

Started: Jun 16, 9:01 PM

monitoring

Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 16, 9:49 PM

investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Jun 16, 9:01 PM

Whatsapp Media Message Delivery Errors

minor

Started: Jun 16, 4:42 PM

monitoring

The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.

Jun 16, 6:17 PM

investigating

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

Jun 16, 5:56 PM

investigating

We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.

Jun 16, 4:50 PM

investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 16, 4:42 PM

SMS Delivery Failures from Twilio to Multiple Networks in India

minor

Started: Jun 16, 11:50 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 16, 4:24 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 16, 2:23 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 16, 1:14 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 16, 12:55 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 16, 11:50 AM

SMS Delivery Delays and Failures from Twilio Phone Numbers to H3G Sweden

minor

Started: Jun 15, 10:21 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 11:38 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 11:38 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 10:34 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to H3G network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 10:21 PM

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico

minor

Started: Jun 15, 7:52 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 8:26 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 7:53 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 7:52 PM

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

minor

Started: Jun 15, 5:06 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 6:10 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 5:06 PM

User Authentication Identity Gateway API Failure Increase in Canada

minor

Started: Jun 15, 4:19 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 9:55 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 15, 8:52 PM

identified

Jun 15, 7:46 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 5:23 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 4:19 PM

SMS Delivery Failures from Brazil to a Subset of Twilio Short Codes

minor

Started: Jun 15, 3:32 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 15, 6:36 PM

monitoring

We have observed a recovery in SMS delivery from Brazil to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 15, 4:36 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Brazil to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 15, 3:32 PM

On Call Engineers are Investigating

Started: Jun 15, 1:33 PM

investigating

Our monitoring systems have detected a potential issue with customers in regions Australia and Europe might receive incorrect redirects or missing features in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 15, 1:33 PM

SMS Delivery Delays from Twilio to Smart Philippines

minor

Started: Jun 14, 10:03 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Smart network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 14, 12:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 14, 11:21 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 14, 10:20 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 14, 10:03 AM

Delivery Delays and Failures from WhatsApp, Verify, Conversations, and Messenger Platform

minor

Started: Jun 12, 2:10 PM

monitoring

We are observing recovery of delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 6:52 PM

investigating

We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 12, 5:00 PM

investigating

We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 3:05 PM

investigating

We are experiencing delivery delays and failures when sending messages from WhatsApp, Verify, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 2:10 PM

investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 12, 1:56 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Chile

minor

Started: Jun 12, 6:29 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 11:35 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 12, 9:30 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 7:30 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 6:29 AM

SMS Delivery Delays from Twilio Phone Numbers to Tigo Paraguay

minor

Started: Jun 12, 5:00 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 2:52 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 12, 10:48 AM

identified

Jun 12, 8:43 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 7:20 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 6:00 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 5:00 AM

SMS Delivery Receipt Delays from Twilio Phone Numbers to Movilnet Venezuela

minor

Started: Jun 12, 2:33 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movilnet network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 4:38 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 12, 9:52 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 12, 5:51 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 3:35 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 2:35 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movilnet network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 2:33 AM

SMS Delivery Delays from Twilio to Glo Nigeria

minor

Started: Jun 12, 12:19 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Glo network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 4:04 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Glo network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 12, 3:23 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Glo network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 1:22 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Glo network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 12:21 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Glo network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 12, 12:19 AM

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes

minor

Started: Jun 11, 8:30 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United Kingdom Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 12, 11:22 AM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 12, 3:40 AM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 11, 11:33 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 9:31 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 11, 8:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 11, 8:30 PM

SMS Delivery Failures From a Subset of Twilio Short Codes to AT&T United States

minor

Started: Jun 11, 5:52 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 6:30 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 11, 6:01 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 11, 5:52 PM

User Authentication Identity Gateway API Failure Increase in Canada

minor

Started: Jun 11, 6:32 AM

monitoring

Jun 11, 9:40 AM

investigating

Jun 11, 7:37 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 11, 6:32 AM

SMS Delivery Delays from Twilio to MTN Zambia

minor

Started: Jun 10, 7:13 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 7:08 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 11, 2:21 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 10, 10:16 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 8:15 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 7:15 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 7:13 PM

SMS Delivery Failures from Twilio Long Codes to Orange Polska Poland

minor

Started: Jun 10, 7:12 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Long Codes to Orange Polska network subscribers in Poland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 11, 1:26 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Long Codes to Orange Polska network subscribers in Poland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 11:19 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 11, 3:50 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 10, 11:44 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 9:44 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 8:43 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 8:19 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Orange Polska network subscribers in Poland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 7:12 PM

On Call Engineers are Investigating

Started: Jun 10, 2:11 PM

investigating

Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 10, 2:11 PM

SMS Delivery Receipt Delays and Delivery Delays from Twilio to Vodafone Omnitel Italy

minor

Started: Jun 10, 9:39 AM

monitoring

We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 11, 2:21 AM

monitoring

We have observed a recovery in SMS delivery and delivery receipts from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 12:18 AM

identified

We have observed a recovery in SMS delivery report from Twilio to Multiple network subscribers in Italy Except Vodafone Omnitel. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 10, 6:28 PM

identified

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 10, 2:22 PM

identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 11:42 AM

identified

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery and delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 10:42 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Multiple network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 10:41 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to COOP and Vodafone Omnitel network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 9:39 AM

SMS Delivery Delays and Failures from Twilio to Babilon-M Tajikistan

minor

Started: Jun 10, 6:19 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Babilon-M network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 12, 4:28 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Babilon-M network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 11, 8:27 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Babilon-M network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 11, 4:27 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Babilon-M network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 2:26 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 11, 1:40 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 10, 9:38 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 10, 1:38 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 10, 9:25 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 7:25 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 10, 6:19 AM

Degradation in Voice calls

minor

Started: Jun 10, 3:35 AM

monitoring

We are currently monitoring possible issues affecting voice calls. Customers could experience degradation during this time. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 10, 3:35 AM

SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

minor

Started: Jun 9, 7:15 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 10, 12:49 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 10:47 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 9, 10:44 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 8:43 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 9, 7:42 PM

investigating

Jun 9, 7:15 PM

SMS Delivery Receipt Delays from Twilio to T-Mobile Czech Republic

minor

Started: Jun 9, 2:16 PM

monitoring

Jun 9, 2:30 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 9, 2:16 PM

SMS Delivery Delays from Twilio to MPT Myanmar

minor

Started: Jun 9, 8:54 AM

monitoring

We have observed a recovery in SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar.We are monitoring the services and will provide next update in 16 hours or as soon as more information becomes available.

Jun 11, 8:34 PM

monitoring

We have observed a recovery in SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar.We are monitoring the services and will provide next update in 8 hours or as soon as more information becomes available.

Jun 11, 12:33 PM

monitoring

We have observed a recovery in SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar.We are monitoring the services and will provide next update in 4 hours or as soon as more information becomes available.

Jun 11, 8:25 AM

monitoring

We have observed a recovery in SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar.We are monitoring the services and will provide next update in 2 hours or as soon as more information becomes available.

Jun 11, 6:21 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 10, 11:05 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 10, 7:04 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 9, 11:03 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 9, 7:02 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 4:58 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 9, 3:55 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 9, 12:08 PM

investigating

Twilio customers may be experiencing SMS DLR delays from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 9:55 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 9, 8:54 AM

User Authentication Identity SNA Missing Redirects for KPN in Netherlands

minor

Started: Jun 9, 6:03 AM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 9, 9:10 AM

monitoring

Jun 9, 7:05 AM

investigating

Jun 9, 6:03 AM

SMS Delivery Receipt Delays from Twilio Phone Numbers to Odido Netherlands

minor

Started: Jun 8, 10:41 PM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Odido network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 8, 11:54 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Odido network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 10:52 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Odido network subscribers in the Netherlands. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 10:41 PM

On Call Engineers are Investigating

Started: Jun 8, 8:22 PM

investigating

Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 8, 8:22 PM

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in United Kingdom

minor

Started: Jun 8, 8:10 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 5:28 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 9, 3:25 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 8, 11:12 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 8, 9:12 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 8:12 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 8:11 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Tigo Bolivia

minor

Started: Jun 8, 6:16 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 2:02 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 8, 10:53 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 8, 2:52 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 8, 10:51 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 8, 8:49 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 7:48 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 8, 7:17 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 8, 6:16 AM

SMS Delivery Delays and Failures from Germany to Twilio Phone Numbers

minor

Started: Jun 7, 2:38 PM

monitoring

We have observed a recovery in SMS delivery from Germany to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 7, 3:41 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Germany to Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 7, 2:38 PM

SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries

minor

Started: Jun 6, 10:33 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 7, 6:12 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 7, 4:11 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 7, 2:07 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 7, 12:06 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 6, 11:06 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 6, 10:33 PM

High Latency observed for Video Room Sessions

minor

Started: Jun 6, 2:01 AM

monitoring

We are observing recovery on the latency issue with video room sessions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 6, 2:36 AM

investigating

We are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 6, 2:01 AM

SMS Delivery Failures From Network Subscribers to Twilio New Zealand Phone Numbers

minor

Started: Jun 5, 8:48 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio New Zealand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 9:58 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio New Zealand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 8:58 PM

investigating

Twilio customers may be experiencing SMS delivery failures from New Zealand to Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 8:48 PM

Empty Catalog Index within Segment Documents

minor

Started: Jun 5, 4:32 PM

monitoring

We are observing successful recovery where customers are unable to see Catalog entries on index page within Segment documents. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Jun 5, 6:01 PM

investigating

We are continuing to see an issue where customers are unable to see Catalog entries on index page within Segment documents. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 5:30 PM

investigating

We are observing an issue where customers are unable to see Catalog entries on index page within Segment documents. We are currently working with our Engineering Team to resolve the issue as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 4:32 PM

User Authentication Identity Gateway API Failure Increase in United Kingdom

minor

Started: Jun 5, 12:26 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 6, 4:05 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 6, 12:05 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 10:05 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 8:19 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 6:18 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 5:17 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 3:29 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 1:28 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 12:26 PM

SMS Delivery Delays From a Subset of Twilio Short Codes to Verizon United States

minor

Started: Jun 5, 2:34 AM

monitoring

Jun 5, 2:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 5, 9:51 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 5:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 3:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 2:38 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 2:34 AM

SMS Delivery Delays from Twilio Phone Numbers to Sky UK Limited United Kingdom

minor

Started: Jun 5, 1:26 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Sky UK Limited network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 6:24 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Sky UK Limited network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 6:23 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Sky UK Limited network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 4:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Sky UK Limited network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 2:27 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 5, 1:26 AM

SMS Delivery Delays from Twilio Phone Numbers to MTS Kazakhstan

minor

Started: Jun 4, 10:27 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTS network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 12:45 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 10:44 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 10:39 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 10:27 PM

SMS Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland

minor

Started: Jun 4, 8:19 PM

investigating

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 8:19 PM

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States

minor

Started: Jun 4, 4:51 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 12, 8:53 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 12, 12:48 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 11, 8:48 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 11, 6:47 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 11, 1:39 AM

identified

Jun 10, 1:38 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless network subscribers. Our team has identified the cause, and is working to resolve the issue. Additionally, we have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunications Systems network subscribers. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 9, 1:37 AM

identified

Jun 8, 1:31 AM

identified

Jun 7, 1:22 AM

identified

Jun 6, 1:21 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 5, 9:20 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 5, 1:19 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 9:18 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 7:17 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 6:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 5:51 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 4:51 PM

SMS Delivery Failures from Twilio Phone Numbers to TeleTalk Bangladesh

minor

Started: Jun 4, 10:31 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 5, 4:13 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 5, 7:30 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 4, 11:30 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 7:29 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 5:28 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 4:28 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 1:37 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 11:36 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 10:31 AM

SMS Delivery Delays and Failures from Twilio to Babilon-M Tajikistan

minor

Started: Jun 4, 7:01 AM

monitoring

Jun 9, 8:38 AM

monitoring

Jun 9, 6:34 AM

identified

Jun 9, 12:30 AM

identified

Jun 8, 12:29 AM

identified

Jun 7, 12:28 AM

identified

Jun 6, 12:27 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 5, 8:26 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 5, 12:25 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 8:24 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 6:19 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 5:18 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 4, 2:12 PM

investigating

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 10:10 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 8:10 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 7:01 AM

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

minor

Started: Jun 4, 2:51 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 4:10 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 4:08 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase & high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 3:08 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 2:51 AM

Pricing Callback Delays

minor

Started: Jun 4, 12:47 AM

monitoring

The issue affecting affecting messaging pricing callbacks, usage notifications for Billing events and balance updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 4, 8:54 AM

investigating

We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

Jun 4, 8:08 AM

investigating

Jun 4, 7:08 AM

investigating

Jun 4, 6:09 AM

investigating

We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 4 hours or as soon as additional information becomes available

Jun 4, 5:09 AM

investigating

We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 2 hours or as soon as additional information becomes available.

Jun 4, 3:14 AM

investigating

We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

Jun 4, 2:14 AM

investigating

Our monitoring systems have detected a potential issue with Billable Items Service Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 4, 12:47 AM

Whatsapp Sender Onboarding Unavailable

minor

Started: Jun 4, 12:23 AM

monitoring

WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 4, 2:17 AM

identified

Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.

Jun 4, 1:52 AM

investigating

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 1:27 AM

investigating

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 4, 12:23 AM

SMS Delivery Delays from Twilio Phone Numbers to Beeline Kazakhstan

minor

Started: Jun 3, 8:57 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 9:41 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 9:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 8:57 PM

SMS Delivery Delays from Mexico to a Subset of Twilio Short Codes

minor

Started: Jun 3, 8:44 PM

monitoring

We have observed a recovery in SMS delivery from Mexico to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 9:27 PM

identified

Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 9:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 8:44 PM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile and Verizon United States

minor

Started: Jun 3, 8:41 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 8:41 PM

SMS Delivery Delays from Twilio to MTN Nigeria

minor

Started: Jun 3, 8:20 PM

monitoring

Jun 3, 9:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 8:26 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 8:20 PM

Subset of Inbound Calls from AT&T are Failing Shaken/Stir Verification

minor

Started: Jun 3, 6:40 PM

monitoring

We have started seeing recovery for Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Jun 3, 11:03 PM

investigating

Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 8:42 PM

investigating

Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 7:42 PM

investigating

Our monitoring systems have detected a potential issue with Shaken/Stir validation for a subset of inbound calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 3, 6:40 PM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico and Multiple Networks in United States

minor

Started: Jun 3, 3:18 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 3:53 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 3:42 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 3:18 PM

Automated Alert: No Customer Impact

Started: Jun 3, 3:17 PM

investigating

Our monitoring systems have detected a potential issue with 1 Console Login. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 3, 3:17 PM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to T-Mobile Netherlands

minor

Started: Jun 3, 2:01 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 5, 2:19 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 4, 6:19 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 4, 2:10 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 12:08 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 4, 6:05 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 3, 10:04 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 3, 6:04 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 4:03 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 3:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 2:01 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico

minor

Started: Jun 3, 6:56 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 5:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 3, 1:57 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 3, 9:56 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 7:56 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 6:56 AM

SMS Delivery Delays and Failures from Twilio to Jazz Pakistan

minor

Started: Jun 2, 10:48 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 11:30 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 10:48 PM

SMS Delivery Delays From a Subset of Twilio Alphanumeric Sender IDs to Vodacom Tanzania

minor

Started: Jun 2, 7:28 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 9, 8:43 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 9, 4:43 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 8, 8:36 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 8, 4:36 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 8, 2:30 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 7, 5:45 PM

identified

Jun 6, 5:44 PM

identified

Jun 5, 5:44 PM

identified

Jun 4, 5:43 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 4, 1:43 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 3, 5:40 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 3, 1:39 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 11:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 3, 10:37 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 3, 10:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 3, 2:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 10:29 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 8:29 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 7:28 PM

MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

minor

Started: Jun 2, 7:23 PM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 8:31 PM

identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-mobile networks subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 7:44 PM

identified

We are continuing to work on a fix for this issue.

Jun 2, 7:42 PM

identified

Jun 2, 7:28 PM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 7:23 PM

Unified Profiles Configuration Degraded

minor

Started: Jun 2, 6:01 PM

identified

We’ve identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams have identified the root cause, and are in the process of deploying a fix. We will update within the next 60 minutes.

Jun 2, 7:21 PM

identified

We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this

Jun 2, 6:32 PM

investigating

We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this

Jun 2, 6:30 PM

investigating

Our monitoring systems have detected a potential issue with unified profiles. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 2, 6:01 PM

Voice Call Failures from Twilio Phone Numbers to Brazil

minor

Started: Jun 2, 4:28 PM

monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 5, 12:46 AM

monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 10:46 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 3, 11:33 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 3, 7:33 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 2, 11:32 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 7:32 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 5:31 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 4:31 PM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 4:28 PM

Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom

minor

Started: Jun 2, 2:59 PM

investigating

Twilio customers may be experiencing voice call silent and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 2:59 PM

SMS Delivery Delays and Failures from Twilio to NumberBarn United States

minor

Started: Jun 2, 2:11 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to NumberBarn network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 9:21 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 3, 10:23 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 3, 6:22 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 2, 10:17 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 6:16 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 4:16 PM

identified

We are continuing to work on a fix for this issue.

Jun 2, 4:15 PM

identified

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 3:15 PM

investigating

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 2:11 PM

On Call Engineers are Investigating

Started: Jun 2, 1:03 PM

investigating

Our monitoring systems have detected a potential issue with inbound messaging delays on Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Jun 2, 1:03 PM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to WOM Colombia

minor

Started: Jun 2, 12:17 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 2:48 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 1:35 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 1:22 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 12:17 PM

SMS Delivery Delays and Failures from Belgium to a Subset of Twilio Long Codes

minor

Started: Jun 2, 8:04 AM

monitoring

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 9:08 AM

monitoring

Twilio customers may be experiencing SMS delivery delays and failures from Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 9:07 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 8:04 AM

Voice Call Failures from Network Subscribers to a Subset of Twilio Singapore Phone Numbers

minor

Started: Jun 2, 7:34 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 10:42 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 8:35 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers on multiple networks to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 2, 7:34 AM

Flex Ai Copilot Errors While Creating Channel Notes

minor

Started: Jun 1, 5:35 PM

monitoring

Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

Jun 8, 11:28 AM

monitoring

Jun 7, 11:30 AM

monitoring

Jun 6, 11:29 AM

monitoring

Jun 5, 11:31 AM

monitoring

Jun 4, 11:29 AM

monitoring

Jun 3, 11:29 AM

monitoring

Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

Jun 2, 7:29 PM

monitoring

Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.

Jun 2, 5:39 AM

monitoring

Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 1:45 AM

monitoring

Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 11:39 PM

identified

Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 8:33 PM

identified

Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 6:33 PM

identified

Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 5:52 PM

identified

Jun 1, 5:35 PM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Jun 1, 2:18 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 2, 12:36 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 2, 8:31 AM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 2, 6:27 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 1, 11:07 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 7:06 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 5:05 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 4:04 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 3:22 PM

identified

Jun 1, 2:22 PM

investigating

Jun 1, 2:18 PM

SMS Delivery Delays from Twilio to Smartfren Telecom Indonesia

minor

Started: Jun 1, 10:35 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Smartfren Telecom network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 3, 10:48 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 2, 10:26 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 2, 6:25 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 1, 10:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 6:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 4:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 3:23 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 1:37 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 11:36 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 10:35 AM

SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan

minor

Started: Jun 1, 12:51 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 4, 4:50 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 4, 3:23 PM

identified

Jun 3, 3:21 PM

identified

Jun 2, 3:15 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 1, 11:15 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 1, 3:13 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 11:12 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 9:04 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 7:58 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 1, 3:57 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 1:52 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Jun 1, 12:51 AM

May 2026

SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan

minor

Started: May 31, 2:00 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 31, 6:08 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 4:08 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 3:04 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 2:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 2:00 PM

User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia

minor

Started: May 31, 10:08 AM

monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 11:25 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 1, 8:26 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 1, 4:25 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 31, 8:23 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 31, 4:22 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 2:22 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 1:21 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 31, 1:12 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 11:11 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 10:08 AM

User Authentication Identity Gateway API Failure Increase in Canada

minor

Started: May 31, 7:11 AM

monitoring

May 31, 9:29 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 8:29 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 7:29 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 7:11 AM

SMS Delivery Receipt Delays from Twilio to Algar Telecom Brazil

minor

Started: May 31, 5:50 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 1, 10:46 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

May 31, 10:24 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

May 31, 2:23 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

May 31, 10:23 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 8:23 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 7:23 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

May 31, 6:56 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 31, 5:50 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Movistar Mexico

minor

Started: May 29, 9:10 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 30, 12:57 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 10:52 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 10:04 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 9:10 PM

Voice Call Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

minor

Started: May 29, 3:31 PM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 30, 9:41 PM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 30, 5:41 PM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 30, 3:40 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 30, 6:34 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 29, 10:33 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 29, 6:32 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 4:32 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 3:31 PM

National Phone Numbers Outside of the US Blocked in 1Console

minor

Started: May 29, 3:05 PM

monitoring

Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jun 4, 7:15 PM

identified

Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

Jun 4, 4:39 PM

identified

Jun 3, 4:39 PM

identified

Jun 2, 4:39 PM

identified

Jun 1, 4:29 PM

identified

May 31, 4:26 PM

identified

May 30, 4:26 PM

identified

May 29, 4:26 PM

investigating

Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 29, 3:27 PM

investigating

Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 29, 3:05 PM

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers

minor

Started: May 29, 6:18 AM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 7:10 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 7:09 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 6:18 AM

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

minor

Started: May 29, 6:03 AM

monitoring

May 29, 10:16 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 29, 9:36 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 7:04 AM

investigating

May 29, 6:03 AM

SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Rakuten Japan

minor

Started: May 29, 2:49 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 6:01 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 29, 6:00 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 4:00 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 2:59 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 29, 2:49 AM

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in France

minor

Started: May 28, 10:54 PM

monitoring

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 29, 2:48 AM

monitoring

We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 29, 12:47 AM

investigating

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 28, 11:56 PM

investigating

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 28, 10:54 PM

SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

minor

Started: May 28, 5:39 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 28, 7:01 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 28, 6:01 PM

investigating

May 28, 5:39 PM

[SNOC] SMS Delivery Delays To Orange Network In Botswana Via A Subset Of Alphanumeric Sender IDs

minor

Started: May 28, 11:19 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 28, 11:19 AM

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador

minor

Started: May 27, 11:15 PM

monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 28, 7:06 AM

identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 28, 6:17 AM

identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 28, 2:16 AM

identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 28, 12:16 AM

identified

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 11:15 PM

Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API

minor

Started: May 27, 9:22 PM

monitoring

We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

May 27, 10:06 PM

investigating

We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 9:22 PM

Errors With Flex Agent Copilot

minor

Started: May 27, 5:40 PM

monitoring

Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

May 27, 6:44 PM

identified

Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 27, 5:40 PM

SMS and MMS Delivery Delays from Twilio Phone Numbers to Verizon United States

minor

Started: May 27, 5:13 PM

monitoring

We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 29, 1:49 AM

monitoring

We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 28, 11:34 PM

identified

We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.

May 28, 8:56 PM

identified

May 28, 9:47 AM

identified

May 28, 8:37 AM

identified

May 28, 1:45 AM

identified

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 27, 9:30 PM

identified

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 27, 7:19 PM

identified

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 6:18 PM

investigating

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 27, 6:14 PM

investigating

Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 5:13 PM

Delays in Conference Insights Pipeline Voice Insights

minor

Started: May 27, 5:00 PM

monitoring

Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 27, 5:20 PM

identified

Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 27, 5:00 PM

Delays in Conference Recording Availability

minor

Started: May 27, 3:17 PM

monitoring

Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

May 27, 4:17 PM

investigating

Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 27, 3:17 PM

Processing Delays Within Conversation Intelligence V2

minor

Started: May 27, 3:08 PM

monitoring

Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 27, 4:42 PM

identified

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provi...

May 27, 3:35 PM

identified

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 27, 3:28 PM

identified

We are continuing to work on a fix for this issue.

May 27, 3:27 PM

identified

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 27, 3:08 PM

SMS Delivery Delays from Twilio to Wind Tre Italy

minor

Started: May 27, 12:54 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 27, 5:02 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 27, 2:57 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 1:57 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 12:54 PM

SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia

minor

Started: May 26, 8:05 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 9:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 9:12 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 26, 8:12 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 26, 8:05 PM

Verify Endpoint Receiving Back Intermittent 502 Bd Gateway

minor

Started: May 26, 2:35 PM

identified

We are continuing to work on a fix for this issue.

May 26, 2:56 PM

identified

Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 26, 2:35 PM

Multiple Api Endpoints Experiencing Timeouts

minor

Started: May 26, 2:18 PM

identified

Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 26, 2:32 PM

identified

We are continuing to work on a fix for this issue.

May 26, 2:27 PM

identified

May 26, 2:18 PM

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Started: May 26, 11:56 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 26, 6:01 PM

monitoring

May 26, 4:00 PM

monitoring

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 26, 2:47 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 1:02 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 26, 11:56 AM

SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet Brazil

minor

Started: May 26, 12:13 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 26, 5:18 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 3:18 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 1:15 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 26, 12:13 AM

SMS Delivery Delays from Twilio to Multiple Networks in Turkey

minor

Started: May 25, 5:17 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 25, 8:20 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 6:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 25, 5:17 PM

Voice Call Failures From Multiple Networks to a Subset of Twilio Singapore Phone Numbers

minor

Started: May 25, 4:14 PM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 26, 12:27 AM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 10:25 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 5:23 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 25, 4:22 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 25, 4:14 PM

SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa

minor

Started: May 25, 3:47 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 4:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 25, 3:53 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 25, 3:47 PM

Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice

minor

Started: May 25, 1:30 AM

investigating

We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via <Connect><VirtualAgent>. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 4:21 AM

investigating

We are continuing to experience latency conversing with voice Dialogflow CX agents via <Connect><VirtualAgent>. Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.

May 25, 2:30 AM

investigating

Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via <Connect><VirtualAgent> and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

May 25, 1:30 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan

minor

Started: May 23, 5:17 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 23, 9:06 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 23, 5:06 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 23, 3:05 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 23, 12:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 23, 8:19 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 23, 6:18 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 23, 5:18 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 23, 5:17 AM

MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

minor

Started: May 22, 5:03 PM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 22, 9:39 PM

identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 22, 9:19 PM

identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 22, 7:12 PM

identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 22, 6:12 PM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 22, 6:03 PM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 22, 5:03 PM

SMS Delivery Receipt Delays From a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

minor

Started: May 21, 10:59 PM

monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

May 22, 3:50 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

May 22, 1:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

May 22, 5:49 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

May 22, 1:51 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 11:55 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 10:59 PM

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France

minor

Started: May 21, 7:44 PM

monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 8:47 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 7:44 PM

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

minor

Started: May 21, 5:35 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 8:10 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 7:00 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 5:54 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 5:35 PM

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

minor

Started: May 21, 4:49 PM

monitoring

May 21, 6:11 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 5:15 PM

investigating

May 21, 4:49 PM

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico

minor

Started: May 21, 10:10 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 2:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 1:07 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 11:10 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 10:10 AM

SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong Kong

minor

Started: May 21, 5:27 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 21, 7:43 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 21, 5:43 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 5:28 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 21, 5:27 AM

SMS Delivery Delays from Twilio Phone Numbers to Entel Peru

minor

Started: May 20, 6:36 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 10:05 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 9:43 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 7:42 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 6:42 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 6:36 PM

SMS Delivery Delays From Twilio Long Codes to Claro Colombia

minor

Started: May 20, 4:04 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 7:31 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

May 20, 5:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 4:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 4:04 PM

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

minor

Started: May 20, 3:43 PM

monitoring

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

May 21, 6:03 PM

identified

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.

May 21, 12:01 PM

identified

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.

May 21, 3:59 AM

identified

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

May 20, 11:49 PM

identified

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

May 20, 9:47 PM

identified

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 8:45 PM

monitoring

We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 6:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 4:55 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 3:54 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 3:43 PM

SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria

minor

Started: May 20, 1:52 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 4:13 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 2:57 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 1:56 PM

investigating

May 20, 1:52 PM

SMS Delivery Failures From Network Subscribers to a Subset of Twilio Denmark Phone Numbers

minor

Started: May 20, 7:58 AM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

May 27, 2:21 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 26, 10:20 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 26, 2:18 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 26, 10:17 AM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 26, 8:16 AM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 25, 10:44 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 24, 10:41 PM

identified

May 23, 10:40 PM

identified

May 22, 10:35 PM

identified

May 21, 10:34 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 21, 6:34 AM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 20, 10:34 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 6:33 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 4:32 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 3:32 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 20, 3:01 PM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 11:00 AM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 8:58 AM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 7:58 AM

SMS Delivery Delays from Twilio Phone Numbers to Orange France

minor

Started: May 19, 11:14 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 3:12 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 1:03 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 12:02 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 11:14 PM

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States

minor

Started: May 19, 10:35 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 21, 11:15 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 21, 3:13 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 11:10 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 9:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 8:06 PM

monitoring

May 20, 8:04 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 20, 12:03 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 8:03 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 6:02 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 20, 5:47 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 1:47 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 11:46 PM

identified

May 19, 10:46 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 10:35 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

minor

Started: May 19, 8:16 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 9:16 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 8:33 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 8:16 PM

Intelligent Alerts - No Intelligent Alerts Are Sent to Customers

minor

Started: May 19, 6:42 PM

monitoring

The issue affecting Intelligent Alerts delivery has been resolved. Service has been fully restored. We will provide another update in 30 minutes or as soon as more information becomes available.

May 19, 7:11 PM

identified

We are currently experiencing an issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We expect to provide another update in 1 hour as soon as more information becomes available.

May 19, 6:42 PM

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

minor

Started: May 19, 5:32 PM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 5:45 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 20, 3:37 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 1:36 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 20, 12:36 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 20, 12:35 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 8:35 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 6:33 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 5:32 PM

SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Numbers to T-Mobile Czech Republic

major

Started: May 19, 4:48 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 8:59 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 7:58 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 5:56 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 4:55 PM

investigating

We are continuing to investigate this issue.

May 19, 4:51 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 4:48 PM

One Console Voice Sip Domain Regional Pages Degraded

minor

Started: May 19, 3:21 PM

identified

Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 19, 3:38 PM

investigating

Our monitoring systems have detected a potential issue with One Console Voice SIP Domain regional pages. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 19, 3:21 PM

Voice Call Failures from a Subset of Twilio Phone Numbers to Greece

minor

Started: May 19, 2:31 PM

monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 7:30 PM

investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 3:35 PM

investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 2:31 PM

SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in Europe

minor

Started: May 19, 1:21 PM

monitoring

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 25, 9:30 am PST.

May 24, 4:15 PM

monitoring

May 23, 4:21 PM

monitoring

May 22, 4:20 PM

monitoring

May 21, 4:18 PM

monitoring

May 20, 4:43 PM

monitoring

May 19, 4:39 PM

monitoring

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

May 19, 2:23 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 1:21 PM

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom Brazil

minor

Started: May 19, 7:46 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 5:07 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 3:02 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 2:15 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 10:54 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 8:46 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 7:46 AM

SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark

minor

Started: May 19, 5:57 AM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 10:47 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 8:37 AM

identified

May 19, 7:29 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 6:57 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 5:57 AM

Whatsapp Conversations Outbound Delay

minor

Started: May 19, 5:07 AM

monitoring

We are observing recovery in Whatsapp conversations outbound messages delay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

May 19, 5:17 AM

investigating

We are currently observing a spike in Whatsapp conversations outbound messages delay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 19, 5:07 AM

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States

minor

Started: May 18, 10:45 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 6:31 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 19, 6:04 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 1:58 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 18, 11:58 PM

identified

May 18, 10:57 PM

investigating

May 18, 10:45 PM

MMS Delivery Delays from Twilio Short Codes to AT&T United States

minor

Started: May 18, 10:09 PM

monitoring

We have observed a recovery in MMS delivery from Twilio Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 1:30 AM

identified

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 1:23 AM

identified

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 18, 11:23 PM

identified

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 18, 10:22 PM

investigating

Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 18, 10:09 PM

SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil

minor

Started: May 18, 8:36 PM

monitoring

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 18, 11:15 PM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 18, 9:14 PM

identified

Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 18, 8:51 PM

investigating

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 18, 8:36 PM

Delay in Getting Twilio/flows Templates Approved on Whatsapp

minor

Started: May 18, 6:42 PM

monitoring

Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 9:28 PM

identified

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

May 20, 2:06 AM

identified

May 19, 1:54 AM

identified

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

May 18, 10:12 PM

identified

Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 18, 7:41 PM

identified

Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 18, 6:42 PM

Text to Speech Messages Could Be Dropped

minor

Started: May 18, 3:56 PM

monitoring

Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 18, 4:41 PM

identified

We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

May 18, 4:29 PM

investigating

Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 18, 3:56 PM

Intelligent Alerts Currently Unavailable

minor

Started: May 18, 2:08 PM

monitoring

Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 18, 2:22 PM

investigating

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.

May 18, 2:08 PM

Issues Storing Real-Time Transcriptions in Conversational Intelligence

minor

Started: May 18, 9:10 AM

monitoring

Our engineers have implemented a fix and are monitoring system performance. We are currently seeing recovery for the storage of real-time transcripts and their subsequent intelligence analysis. We will provide another update in 2 hours or as soon as more information becomes available.

May 18, 9:45 AM

investigating

We are currently investigating an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb are failing to be stored in Conversational Intelligence. This is also preventing the subsequent intelligence analysis of those transcripts from being completed. Our team is actively working to resolve this service disruption, and we expect to provide another update in 2 hours or as soon as more information becomes available.

May 18, 9:10 AM

SMS Delivery Delays from Twilio to Zain Jordan

minor

Started: May 16, 9:28 PM

monitoring

May 16, 11:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 10:28 PM

investigating

May 16, 9:28 PM

Voice Call Failures from Network Subscribers to Twilio El Salvador Phone Numbers

minor

Started: May 16, 8:55 PM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 11:01 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 9:56 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 8:56 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 8:55 PM

SMS Delivery Delays from Twilio to Multiple Networks in Colombia

minor

Started: May 16, 5:13 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 5:13 PM

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia

minor

Started: May 16, 5:11 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 10:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 16, 9:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 7:24 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 6:24 PM

investigating

May 16, 5:11 PM

User Authentication Identity Gateway API High Latency in Multiple Countries

minor

Started: May 16, 10:51 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 16, 1:55 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 16, 11:45 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 11:04 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 16, 10:51 AM

Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED

minor

Started: May 15, 8:51 PM

monitoring

Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

Jun 2, 12:00 PM

monitoring

Jun 1, 12:03 PM

monitoring

May 31, 12:00 PM

monitoring

May 30, 12:00 PM

monitoring

May 29, 12:01 PM

identified

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

May 28, 10:17 PM

identified

May 27, 10:18 PM

identified

May 26, 10:18 PM

identified

May 24, 10:21 PM

identified

May 23, 10:26 PM

identified

May 22, 10:32 PM

identified

May 21, 10:32 PM

identified

May 20, 10:34 PM

identified

May 19, 10:47 PM

identified

May 18, 11:09 PM

identified

May 17, 11:09 PM

identified

May 16, 11:45 PM

identified

May 15, 11:45 PM

identified

We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 15, 9:51 PM

identified

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 15, 8:51 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Italy

minor

Started: May 15, 2:37 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 15, 9:59 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 7:58 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 15, 6:04 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 4:03 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 3:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 2:37 PM

SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand

minor

Started: May 15, 6:20 AM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 15, 9:03 PM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 15, 5:03 PM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 3:02 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 15, 12:04 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 9:55 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 8:54 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 7:20 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 6:20 AM

SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States

minor

Started: May 15, 3:54 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 5:11 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 4:09 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 3:54 AM

Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

minor

Started: May 15, 3:01 AM

monitoring

We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 3:36 AM

identified

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 3:25 AM

investigating

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 15, 3:01 AM

SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico

minor

Started: May 14, 9:07 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 9:10 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 9:07 PM

SMS Delivery Failures and Delays between Twilio Phone Numbers and AT&T in Mexico

minor

Started: May 14, 8:50 PM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 7:56 AM

monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 5:54 AM

identified

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 18, 5:51 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 17, 5:46 AM

identified

Twilio customers may be experiencing SMS delivery failures and delays between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 16, 5:45 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 15, 1:44 PM

identified

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 15, 5:37 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 15, 1:34 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 11:34 PM

identified

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 10:33 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 10:01 PM

identified

May 14, 8:58 PM

investigating

May 14, 8:50 PM

SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam

minor

Started: May 14, 3:10 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 15, 7:15 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 15, 3:57 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 14, 11:55 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 9:49 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 8:47 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 14, 6:11 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 4:10 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 3:10 PM

Conversation Intelligence (Classic) is Unavailable in the new Console

minor

Started: May 14, 8:25 AM

monitoring

We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

May 14, 11:48 AM

monitoring

We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

May 14, 11:17 AM

investigating

We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 9:18 AM

investigating

We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 8:25 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to SCO Mobile Pakistan

minor

Started: May 14, 4:40 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 6:15 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 14, 5:42 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 4:41 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 14, 4:40 AM

Twilio Accounts May Not Be Able to Capture Speech Using <gather>

minor

Started: May 13, 9:25 PM

investigating

We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 13, 9:25 PM

Issues Retrieving Transcripts

minor

Started: May 13, 3:54 PM

monitoring

Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 13, 4:10 PM

investigating

Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 13, 3:54 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: May 13, 1:27 PM

identified

May 13, 1:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 13, 1:36 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 13, 1:27 PM

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Started: May 13, 10:15 AM

monitoring

May 13, 11:18 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 13, 10:15 AM

Messages delayed on RCS and WhatsApp

minor

Started: May 13, 1:57 AM

investigating

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 13, 2:55 AM

investigating

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 13, 2:02 AM

investigating

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 13, 1:57 AM

Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working

minor

Started: May 12, 11:02 PM

monitoring

Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.

May 13, 8:54 AM

monitoring

Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.

May 13, 4:54 AM

monitoring

May 13, 1:03 AM

monitoring

Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

May 12, 11:02 PM

monitoring

May 12, 9:01 PM

monitoring

Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

May 12, 7:05 PM

identified

Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

May 12, 6:24 PM

investigating

We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.

May 12, 6:05 PM

investigating

May 12, 5:29 PM

investigating

Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 12, 5:09 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

minor

Started: May 12, 4:24 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 9:20 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 7:33 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 5:31 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 4:30 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 4:24 PM

Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers

minor

Started: May 12, 12:49 PM

monitoring

We have observed a recovery in voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 1:16 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers in Peru to a subset of Twilio Peru Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 12:49 PM

SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States

minor

Started: May 12, 7:03 AM

monitoring

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 12, 2:50 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 10:49 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 8:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 7:41 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 7:03 AM

SMS Delivery Delays from Twilio to Vodafone Germany

minor

Started: May 12, 2:25 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 4:57 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 3:30 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 2:29 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 2:25 AM

SMS Delivery Delays and Failures from Twilio to Djibouti Telecom Djibouti

minor

Started: May 11, 6:58 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Djibouti Telecom network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 1:20 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 9:44 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 7:39 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 6:38 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 12, 2:07 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 9:59 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 7:58 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 6:58 PM

SMS Delivery Delays from Twilio to Tigo Bolivia

minor

Started: May 11, 6:11 PM

monitoring

May 12, 12:39 AM

monitoring

May 11, 10:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 9:39 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 7:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 6:38 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 6:11 PM

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to U Mobile Malaysia

minor

Started: May 11, 5:22 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 5:19 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 3:18 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 12, 12:31 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 8:30 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 6:30 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 5:30 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 5:22 PM

RCS Message Delivery Delays via AT&T

minor

Started: May 11, 4:17 PM

monitoring

RCS message delivery to ATT devices is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 11, 10:23 PM

identified

We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 4 hours or as soon as more information becomes available.

May 11, 7:17 PM

identified

We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 11, 5:18 PM

identified

Customers might be experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 11, 4:17 PM

Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T-Mobile in United States

minor

Started: May 11, 4:04 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 13, 7:00 AM

monitoring

We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 12, 11:00 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 6:59 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 12, 4:58 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 12, 3:58 PM

monitoring

May 12, 1:55 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 12, 5:55 AM

monitoring

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 12, 1:49 AM

monitoring

May 11, 11:43 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 11, 11:31 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 7:31 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 5:30 PM

identified

May 11, 4:27 PM

investigating

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 4:04 PM

Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality

minor

Started: May 11, 3:17 PM

monitoring

Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 11, 3:54 PM

identified

We are continuing to work on a fix for this issue.

May 11, 3:42 PM

identified

Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 11, 3:17 PM

SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States

minor

Started: May 11, 1:12 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 4:10 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 2:08 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 1:12 PM

SMS Delivery Report Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T United States

minor

Started: May 11, 1:05 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 10:53 PM

identified

Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 7:23 PM

identified

Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 5:22 PM

identified

Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 4:21 PM

investigating

Twilio customers may be experiencing SMS delivery report delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 4:16 PM

investigating

We are continuing to investigate this issue.

May 11, 3:22 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 2:14 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 1:05 PM

SMS Delivery Receipt Delays from Twilio to Axiata in Multiple Countries in APAC

minor

Started: May 11, 12:14 PM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 2:46 PM

monitoring

We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 12:46 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 12:18 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 12:14 PM

Intelligent Alerts Currently Unavailable

minor

Started: May 11, 7:27 AM

monitoring

We are seeing recovery for Intelligent Alerts and the service is now operating normally. We will continue to monitor the service for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 11, 7:41 AM

investigating

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 11, 7:27 AM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon

minor

Started: May 11, 5:37 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 2:29 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 2:14 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 12:06 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 11:06 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 11:04 AM

monitoring

May 11, 9:04 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 7:39 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 6:38 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 11, 5:37 AM

Phone Numbers Porting are failing in both Twilio Console and API

minor

Started: May 11, 2:06 AM

monitoring

We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

May 11, 2:22 AM

investigating

Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 11, 2:06 AM

SMS Delivery Delays from Twilio to Digitel Venezuela

minor

Started: May 10, 2:50 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 11, 12:54 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 10, 10:46 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 10, 10:09 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 10, 6:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 10, 3:57 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 10, 2:50 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

minor

Started: May 10, 12:21 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 10, 3:27 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 10, 1:22 PM

investigating

May 10, 12:21 PM

Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.

minor

Started: May 9, 8:51 AM

monitoring

The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

May 9, 11:00 AM

identified

We continue to experience latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We will provide another update in 2 hours or as soon as more information becomes available.

May 9, 9:51 AM

identified

We are continuing to work on a fix for this issue.

May 9, 9:12 AM

identified

We are currently experiencing a latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 9, 8:51 AM

Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks

minor

Started: May 9, 4:00 AM

monitoring

The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

May 9, 10:21 AM

investigating

We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.

May 9, 6:51 AM

investigating

We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.

May 9, 5:00 AM

investigating

We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

May 9, 4:18 AM

investigating

May 9, 4:00 AM

User Authentication Identity SNA Failure Increase for T-Mobile in United States

minor

Started: May 9, 12:46 AM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 9, 3:57 AM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 9, 1:53 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 9, 1:00 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 9, 12:46 AM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: May 8, 4:59 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 8:27 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 6:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 8, 5:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 8, 4:59 PM

SMS Delivery Failures from Twilio to Digicel Cayman Islands

minor

Started: May 8, 4:24 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Digicel network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 8:53 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 7:00 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 8, 5:59 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 5:25 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 8, 4:24 PM

Messaging Logs Experiencing Delays

minor

Started: May 8, 9:06 AM

investigating

We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

May 8, 11:48 AM

investigating

We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

May 8, 11:31 AM

investigating

We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.

May 8, 10:03 AM

investigating

We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.

May 8, 9:06 AM

Degradation to multiple Twilio products

minor

Started: May 8, 12:13 AM

monitoring

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

May 8, 6:49 AM

monitoring

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

May 8, 6:23 AM

monitoring

May 8, 5:55 AM

investigating

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

May 8, 5:45 AM

investigating

May 8, 5:11 AM

investigating

May 8, 4:38 AM

investigating

May 8, 3:34 AM

investigating

We are continuing to investigate this issue.

May 8, 3:09 AM

investigating

We are continuing to investigate this issue.

May 8, 2:59 AM

investigating

Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

May 8, 2:50 AM

investigating

May 8, 2:13 AM

investigating

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

May 8, 2:05 AM

investigating

May 8, 1:31 AM

investigating

May 8, 1:27 AM

investigating

We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.

May 8, 12:27 AM

investigating

We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.

May 8, 12:13 AM

investigating

Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 7, 11:46 PM

User Authentication Identity Gateway API High Latency in United States

minor

Started: May 7, 7:03 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 7:53 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 7:08 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 7:03 PM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

minor

Started: May 7, 6:12 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 8:02 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 7:31 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 6:28 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 6:12 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina

minor

Started: May 7, 5:51 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 7:08 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 6:06 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 5:51 PM

SMS Delivery Failures from Twilio to Orange Madagascar

minor

Started: May 7, 1:15 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 10, 9:46 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 9, 9:44 PM

identified

May 8, 9:41 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 8, 5:40 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 7, 9:40 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 7, 5:36 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 3:35 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 2:33 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 2:21 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 1:15 PM

Voice Call Failures from Germany to Twilio Germany Phone Numbers

minor

Started: May 7, 12:52 PM

monitoring

We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 7, 8:56 PM

monitoring

We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 7, 4:51 PM

monitoring

We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 2:50 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 2:20 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 1:53 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 12:52 PM

On Call Engineers are Investigating

minor

Started: May 7, 12:35 PM

investigating

Our monitoring systems have detected a potential issue with inbound calls failing via the carrier Telefonica in Germany. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 7, 12:35 PM

Twilio Knowledge API calls are Failing Through Python SDK and Package

minor

Started: May 7, 9:51 AM

monitoring

We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 10:51 AM

investigating

While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 9:51 AM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana

minor

Started: May 7, 9:28 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 11:25 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 10:30 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 9:29 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 9:28 AM

SMS Delivery Delays from Twilio to KPN Netherlands

minor

Started: May 7, 8:50 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 9, 4:46 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 9, 2:46 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 8, 10:44 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 8, 2:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 7, 10:39 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 8:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 7:43 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 7:38 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 7, 7:37 PM

monitoring

May 7, 3:26 PM

monitoring

May 7, 1:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 12:00 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 10:59 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 9:55 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 8:50 AM

SMS Delivery Delays and Failures from Twilio numbers to Telekom Srbija Serbia

minor

Started: May 7, 8:40 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 9:40 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 8:40 AM

User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States

minor

Started: May 7, 8:13 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 9:18 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 8:13 AM

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe

minor

Started: May 7, 8:07 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde and are monitoring service stability. Other affected countries across Europe have now recovered and returned to normal operations. We will provide another update in 2 hours or as soon as more information becomes available.

May 13, 9:16 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.

May 13, 4:19 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

May 12, 4:17 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

May 11, 11:40 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 11, 4:16 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 10, 4:14 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

May 9, 4:12 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

May 8, 4:08 PM

identified

Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 16 hours, or sooner if additional information becomes available.

May 8, 12:03 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 7, 3:59 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 7, 11:58 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 9:58 AM

identified

May 7, 8:52 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 8:07 AM

User Authentication Identity Gateway API Failure Increase for PacificEast in United States

minor

Started: May 7, 4:12 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 5:16 AM

monitoring

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 7, 5:14 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 4:14 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 7, 4:12 AM

Customers Unable to Select Address in Drop Down During Phone Number Purchase

minor

Started: May 6, 11:00 PM

investigating

We are still investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 11:52 PM

investigating

We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 11:00 PM

RCS inbound message delivery failures for iOS devices

minor

Started: May 6, 8:05 PM

monitoring

Our third party vendors have implemented a fix and we are seeing recovery in RCS messages. We will provide another update in 30 minutes or as soon as more information becomes available.

May 6, 10:25 PM

identified

We have identified an issue involving inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes. Customers may experience messages failing to arrive until an outbound message is sent first. We have escalated this issue to our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 8:38 PM

investigating

We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.

May 6, 8:09 PM

investigating

May 6, 8:08 PM

investigating

We are currently investigating an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.

May 6, 8:05 PM

On Call Engineers are Investigating a Flex Issue

Started: May 6, 4:57 PM

investigating

Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 6, 4:57 PM

Intermittent Call Failures to Spain

minor

Started: May 6, 4:27 PM

monitoring

We have started seeing recovery for call failures to Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 6, 8:33 PM

investigating

We are still experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

May 6, 8:01 PM

investigating

We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 6, 5:54 PM

investigating

We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 6, 4:54 PM

investigating

Our monitoring systems have detected a potential Call Failure Issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 6, 4:27 PM

SMS Delivery Delays from Twilio to Telenor Pakistan

minor

Started: May 6, 11:17 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 1:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 12:16 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 11:17 AM

Error When Submitting Tickets on help.twilio.com

minor

Started: May 6, 11:01 AM

monitoring

The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

May 6, 12:53 PM

monitoring

May 6, 12:21 PM

identified

Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 6, 11:21 AM

investigating

Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

May 6, 11:01 AM

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobile in United States

minor

Started: May 6, 8:01 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 11:10 AM

monitoring

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 6, 11:09 AM

monitoring

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 9:03 AM

investigating

May 6, 8:01 AM

MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

minor

Started: May 6, 7:48 AM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 10:05 AM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 8:53 AM

investigating

May 6, 7:48 AM

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in South Africa

minor

Started: May 6, 2:22 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 7:07 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 5:50 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 4:49 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 3:28 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 2:27 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 2:22 AM

SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France

minor

Started: May 6, 2:01 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Lycamobile SARL network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 5:06 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 3:03 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 6, 2:01 AM

SMS Delivery Delays from Twilio to Tigo Guatemala

minor

Started: May 5, 11:11 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 2:40 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 6, 2:37 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 12:37 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 11:36 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 11:11 PM

SMS Delivery Delays from Twilio to Multiple Networks in South Africa

minor

Started: May 5, 9:57 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 7:26 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 6, 6:36 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 6, 2:30 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 6, 12:22 AM

identified

Twilio customers may be experiencing SMS Delivery Delays between Twilio Numbers and Multiple Networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

May 5, 11:21 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 10:57 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 9:57 PM

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

minor

Started: May 5, 4:52 PM

monitoring

May 5, 5:03 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 4:56 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 4:52 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland

minor

Started: May 5, 9:04 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 10:18 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 10:07 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 9:04 AM

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

minor

Started: May 5, 6:43 AM

monitoring

May 5, 12:27 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 11:58 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 11:31 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 5, 10:54 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 8:54 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 7:40 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 6:43 AM

SMS Delivery Delays and Failures between Twilio and Multiple Networks in Malaysia

minor

Started: May 5, 2:29 AM

monitoring

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 12:33 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 5, 11:59 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 5, 7:57 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 5:52 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 4:50 AM

investigating

Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 3:42 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 5, 2:29 AM

SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia

minor

Started: May 4, 8:53 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 12:46 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 5, 4:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 5, 12:34 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 10:33 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 9:27 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 8:53 PM

MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico

minor

Started: May 4, 8:49 PM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 5, 12:47 AM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 10:47 PM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 10:13 PM

identified

We are continuing to work on a fix for this issue.

May 4, 9:15 PM

identified

We are continuing to work on a fix for this issue.

May 4, 9:13 PM

identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 9:06 PM

investigating

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 8:49 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States

minor

Started: May 4, 8:40 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 17, 12:59 AM

monitoring

Jun 16, 12:59 AM

monitoring

Jun 15, 12:52 AM

monitoring

Jun 14, 12:51 AM

monitoring

Jun 13, 12:45 AM

monitoring

Jun 12, 12:40 AM

monitoring

Jun 11, 12:39 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Jun 10, 8:37 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Jun 10, 12:36 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Jun 9, 8:35 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Jun 9, 6:34 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Jun 9, 5:02 AM

identified

Jun 8, 5:01 AM

identified

Jun 7, 4:53 AM

identified

Jun 6, 4:53 AM

identified

Jun 5, 4:45 AM

identified

Jun 4, 4:44 AM

identified

Jun 3, 4:44 AM

identified

Jun 2, 4:43 AM

identified

Jun 1, 4:41 AM

identified

May 31, 4:35 AM

identified

May 30, 4:34 AM

identified

May 29, 4:34 AM

identified

May 28, 4:34 AM

identified

May 27, 4:28 AM

identified

May 26, 4:27 AM

identified

May 25, 4:26 AM

identified

May 24, 4:26 AM

identified

May 23, 4:25 AM

identified

May 22, 4:25 AM

identified

May 21, 4:16 AM

identified

May 20, 4:15 AM

identified

May 19, 4:08 AM

identified

May 18, 4:08 AM

identified

May 17, 4:00 AM

identified

May 16, 4:00 AM

identified

May 15, 3:59 AM

identified

May 14, 3:59 AM

identified

May 13, 3:59 AM

identified

May 12, 3:52 AM

identified

May 11, 3:50 AM

identified

May 10, 3:50 AM

identified

May 9, 3:44 AM

identified

May 8, 3:44 AM

identified

May 7, 3:43 AM

identified

May 6, 3:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 5, 11:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 5, 3:42 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 4, 11:41 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 9:41 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 8:40 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 8:40 PM

SMS Delivery Delays from Multiple Networks in Croatia to Twilio Long Codes

minor

Started: May 4, 6:37 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 10:05 PM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 9:28 PM

identified

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 8:23 PM

investigating

Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 7:39 PM

investigating

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Croatia Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 6:37 PM

SIP Registration Failure on iOS Bria Softphone

Started: May 4, 8:03 AM

identified

We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 4, 8:03 AM

SMS Delivery Delays from Twilio to TIGO / COMCEL Guatemala

minor

Started: May 4, 2:23 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 6:42 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 4, 5:25 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 3:24 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 2:23 AM

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Cellularone NE Arizona United States

minor

Started: May 3, 11:29 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 4, 4:32 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 2:32 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 12:30 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 3, 11:29 PM

SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: May 3, 1:37 PM

monitoring

May 3, 6:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 3, 4:47 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 3, 2:43 PM

identified

May 3, 1:38 PM

investigating

May 3, 1:37 PM

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

minor

Started: May 2, 6:00 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

May 7, 4:53 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 6, 12:47 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 6, 4:46 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 6, 12:46 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 5, 10:44 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 5, 10:42 AM

identified

Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 5, 2:41 AM

identified

Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers . Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 4, 10:38 PM

identified

Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers . Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 4, 8:30 PM

identified

Twilio customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 4, 7:23 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 4, 1:52 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 4, 5:52 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 4, 1:46 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 3, 11:45 PM

identified

May 3, 10:35 AM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 3, 2:28 AM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 2, 10:27 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 2, 8:27 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 2, 7:26 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 2, 7:06 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 2, 7:06 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 2, 6:01 PM

investigating

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 2, 6:00 PM

Flex Insights HR Delayed Gooddata loads

minor

Started: May 2, 1:36 AM

investigating

Flex Insights HR is still observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Gooddata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 2 hour or as soon as there is an update.

May 2, 2:19 AM

investigating

Flex Insights HR is observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Good data. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 1 hour or as soon as there is an update.

May 2, 1:36 AM

Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom

minor

Started: May 1, 6:20 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 2, 2:58 AM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 2, 12:57 AM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 1, 9:33 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

May 1, 7:33 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 1, 6:32 PM

investigating

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 1, 6:20 PM

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Started: May 1, 6:01 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 2, 12:09 AM

monitoring

May 1, 8:02 PM

monitoring

May 1, 6:01 PM

identified

May 1, 6:01 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

May 1, 1:17 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

May 1, 9:03 AM

investigating

May 1, 7:01 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 1, 6:01 AM

Flex Insights Historical Reporting is observing data load errors while uploading data to Gooddata.

minor

Started: May 1, 12:48 AM

monitoring

We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.

May 1, 1:22 AM

investigating

We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.

May 1, 12:48 AM

investigating

We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.

Apr 30, 11:14 PM

investigating

We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 30, 9:29 PM

investigating

We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 8:38 PM

April 2026

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

minor

Started: Apr 30, 7:06 PM

monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 30, 11:03 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 30, 9:03 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and Hutchison H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 8:03 PM

investigating

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 7:06 PM

Ticket Creation Errors in the Twilio Help Center

minor

Started: Apr 30, 6:31 PM

monitoring

Engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Apr 30, 6:31 PM

investigating

Twilio engineers are investigating an issue with the Twilio Help Center and are working to deploy a fix. Selecting priority 4 when creating a support ticket will prevent the support ticket from being created. Please select priority 1, 2 or 3 to ensure tickets are created. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 5:48 PM

investigating

Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 30, 5:40 PM

Latency and Timeouts for Phone Numbers API Search

minor

Started: Apr 30, 6:18 PM

monitoring

Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Apr 30, 6:59 PM

investigating

We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 6:28 PM

investigating

Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 30, 6:18 PM

SMS Delivery Delays and Failures Between a Subset of Twilio Short Codes and Telcel in Mexico

minor

Started: Apr 30, 4:59 PM

monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 30, 10:28 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 30, 8:13 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 30, 6:12 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 5:12 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 4:59 PM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Apr 30, 7:20 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

May 1, 9:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 1, 5:08 PM

monitoring

May 1, 3:06 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

May 1, 2:48 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 30, 10:32 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 30, 2:31 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 30, 10:25 AM

identified

Apr 30, 8:24 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 30, 7:23 AM

investigating

Apr 30, 7:20 AM

New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account

minor

Started: Apr 29, 5:40 PM

identified

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.

Apr 30, 10:31 AM

identified

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

Apr 30, 2:33 AM

identified

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

Apr 29, 9:33 PM

identified

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

Apr 29, 7:27 PM

identified

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

Apr 29, 6:24 PM

investigating

Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 29, 5:40 PM

Voice Call Failures from Network Subscribers to Twilio Sweden Phone Numbers

minor

Started: Apr 29, 10:23 AM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 29, 8:00 PM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 29, 3:59 PM

monitoring

We have observed a recovery in voice calls from Sweden network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 29, 1:59 PM

investigating

Twilio customers may be experiencing voice call failures from Sweden Network Subscribers to Twilio Sweden Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 29, 11:54 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 29, 10:53 AM

investigating

We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 29, 10:23 AM

SMS Delivery Delays from Twilio to Telefonica Costa Rica

minor

Started: Apr 29, 4:52 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 29, 7:48 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 29, 12:01 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 29, 8:00 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 29, 5:54 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 29, 4:52 AM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Apr 28, 8:53 PM

monitoring

Apr 29, 9:05 AM

monitoring

Apr 29, 7:00 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 29, 3:57 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 28, 11:57 PM

identified

Apr 28, 9:56 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 8:56 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 8:53 PM

User Authentication Identity Gateway API High Latency for T-Mobile in United States

minor

Started: Apr 28, 3:37 PM

monitoring

We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 28, 5:42 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 28, 4:52 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 3:51 PM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 3:37 PM

SMS Delivery Delays and Failures from Twilio to MTS Russia

minor

Started: Apr 28, 3:34 PM

monitoring

Apr 28, 3:43 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 3:43 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 3:34 PM

SMS Delivery Receipt Delays from Twilio to Globe Philippines

minor

Started: Apr 28, 1:07 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 28, 1:36 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 28, 1:07 AM

Lookup Identity Match Lookup V2 API package Increased Error Rate

Started: Apr 27, 11:17 PM

monitoring

Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

Apr 27, 11:17 PM

SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz Pakistan

minor

Started: Apr 27, 9:29 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 27, 10:46 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 27, 10:35 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 27, 9:34 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 27, 9:29 PM

Increased rate of 11200 warnings from Programmable Video

Started: Apr 27, 6:49 PM

monitoring

Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 27, 7:39 PM

identified

Our engineers have identified the issue with an Increased rate of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.

Apr 27, 6:49 PM

SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon

minor

Started: Apr 27, 3:44 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 28, 9:26 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 28, 7:25 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 27, 11:36 PM

identified

Apr 27, 7:36 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 27, 5:05 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 27, 4:03 PM

investigating

Apr 27, 3:44 PM

Programmable Messaging - Service Interruption With Programmable Messaging for a Percentage of Messaging Services

minor

Started: Apr 27, 4:28 AM

investigating

We are investigating a service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. We expect to provide another update in 60 minutes or as soon as more information becomes available

Apr 27, 4:28 AM

SMS Delivery Failures from Twilio to Telefonica Peru

minor

Started: Apr 25, 9:04 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 25, 9:04 PM

SMS Delivery Failures from Twilio to Telefonica Peru

minor

Started: Apr 25, 9:00 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 26, 1:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 26, 8:43 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 26, 6:43 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 26, 4:35 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 26, 12:26 AM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 25, 10:01 PM

identified

Apr 25, 9:00 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 25, 9:00 PM

SMS Delivery Delays from Twilio to Etisalat Afghanistan

minor

Started: Apr 25, 8:16 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 25, 10:47 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 25, 3:30 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 25, 11:29 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 25, 9:19 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 25, 8:16 AM

Delays in Whatsapp Template Approvals

minor

Started: Apr 25, 12:04 AM

investigating

We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available

Apr 25, 12:19 AM

investigating

Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 25, 12:04 AM

User Authentication Identity Gateway API Failure Increase to Multiple Networks in United States

minor

Started: Apr 24, 6:05 AM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 24, 6:28 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 24, 6:05 AM

Delay in Transcription Processing

minor

Started: Apr 23, 6:16 PM

investigating

We continue investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 7:18 PM

investigating

We are currently investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 6:16 PM

Intermittent Issues with API Recording Downloads

minor

Started: Apr 23, 5:31 PM

monitoring

Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.

Apr 23, 7:37 PM

investigating

We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 6:31 PM

investigating

We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 5:31 PM

SMS Delivery Delays from Twilio to Antel Uruguay

minor

Started: Apr 23, 3:13 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Antel network subscribers in Uruguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 6:11 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 4:13 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 3:13 PM

SMS Delivery Delays and Failures from Twilio Phone Numbers to Etisalat Afghanistan

minor

Started: Apr 23, 2:07 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 8:03 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 6:46 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Components: SMS, Middle East & Africa

Apr 23, 5:44 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 5:39 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 4:39 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 3:08 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 2:07 PM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Apr 23, 7:39 AM

monitoring

Apr 23, 3:45 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 23, 11:55 AM

identified

Apr 23, 9:42 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 23, 8:42 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 23, 8:40 AM

investigating

Apr 23, 7:39 AM

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Started: Apr 22, 9:35 PM

monitoring

Apr 23, 2:06 AM

identified

Apr 23, 1:04 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 23, 12:36 AM

investigating

Apr 22, 10:35 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 9:35 PM

SMS Delivery Failures from Twilio to Movicel Angola

minor

Started: Apr 22, 6:01 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 22, 8:34 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 6:34 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 6:14 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 6:01 PM

Issues with Inbound PSTN Call Verification

minor

Started: Apr 22, 4:32 PM

investigating

We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 5:38 PM

investigating

We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 4:38 PM

investigating

We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 4:32 PM

SMS Delivery Delays from Twilio to Movistar Chile

minor

Started: Apr 22, 3:59 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 22, 7:38 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 5:33 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 5:06 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 4:06 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 3:59 PM

SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom

minor

Started: Apr 22, 10:33 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 1:15 PM

identified

Twilio customers may be experiencing Delivery Receipt Delays from Twilio to multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 12:11 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 11:38 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 11:35 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 10:33 AM

SMS Delivery Delays from Twilio to MTN Benin

minor

Started: Apr 21, 4:54 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 7:47 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 5:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 21, 4:54 PM

Degraded service for Voice and Video

minor

Started: Apr 21, 4:53 PM

monitoring

We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 6:54 PM

investigating

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 5:54 PM

investigating

We are continuing to investigate this issue.

Apr 21, 4:58 PM

investigating

We are continuing to investigate this issue.

Apr 21, 4:54 PM

investigating

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 21, 4:53 PM

Issue with Phone Number Port In

minor

Started: Apr 21, 12:21 PM

investigating

Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.

Apr 21, 3:29 PM

investigating

Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.

Apr 21, 1:31 PM

investigating

Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.

Apr 21, 12:32 PM

investigating

Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 21, 12:21 PM

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States

minor

Started: Apr 21, 10:46 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 5:30 PM

monitoring

Apr 21, 5:30 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 4:29 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 21, 3:28 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 21, 1:48 PM

investigating

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 21, 1:45 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 11:47 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 21, 10:46 AM

SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

minor

Started: Apr 21, 10:04 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 21, 11:13 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 21, 10:22 AM

investigating

Apr 21, 10:04 AM

MMS Delivery Receipt Delays between a Subset of Twilio Short Codes and Multiple Networks in United States

minor

Started: Apr 20, 8:15 PM

monitoring

We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 10:12 PM

investigating

Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 9:17 PM

investigating

Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 8:15 PM

Customers Delayed for Emergency Address Registrations

minor

Started: Apr 20, 5:33 PM

monitoring

Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

Apr 22, 8:54 AM

monitoring

Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 7:31 AM

identified

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.

Apr 22, 7:14 AM

identified

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`

Apr 21, 10:49 AM

identified

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`

Apr 21, 3:03 AM

identified

We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`

Apr 20, 11:05 PM

identified

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.

Apr 20, 10:49 PM

identified

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 8:44 PM

identified

We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 7:20 PM

investigating

We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 7:14 PM

investigating

We are continuing to investigate this issue.

Apr 20, 6:10 PM

investigating

We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 5:45 PM

investigating

Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 5:33 PM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana

minor

Started: Apr 20, 3:39 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 6:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 4:52 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 3:51 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 3:39 PM

MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States

minor

Started: Apr 20, 10:29 AM

investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 20, 10:29 AM

MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States

minor

Started: Apr 20, 10:28 AM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 20, 1:23 PM

monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 20, 11:21 AM

investigating

Apr 20, 10:28 AM

SMS Delivery Delays from Twilio to Tigo Honduras

minor

Started: Apr 19, 6:40 AM

monitoring

Apr 20, 6:50 AM

monitoring

Apr 20, 4:48 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 20, 12:46 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 19, 10:44 PM

identified

Apr 19, 9:43 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 19, 1:41 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 19, 9:41 AM

investigating

Apr 19, 7:40 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 19, 6:40 AM

Voice Call Failures from Network Subscribers to Twilio Norway Phone Numbers.

minor

Started: Apr 19, 1:29 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.

Apr 19, 2:29 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 19, 1:29 AM

Voice Call Failures from Network Subscribers to Twilio Norway Phone Numbers

minor

Started: Apr 19, 1:25 AM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 19, 10:59 AM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 19, 8:59 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 19, 4:56 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 19, 2:55 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 19, 1:54 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 19, 1:25 AM

SMS Delivery Delays from Twilio to Multiple Networks in India

minor

Started: Apr 18, 8:09 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 18, 9:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 18, 8:52 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 18, 8:09 PM

RCS Messages and Receipts are delayed on AT&T Network

minor

Started: Apr 18, 3:00 AM

monitoring

We are observing successful delivery for RCS messages on AT&T devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 18, 5:46 AM

investigating

Receipts for RCS messages on ATT devices are still delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 2 hours

Apr 18, 4:13 AM

investigating

Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour

Apr 18, 3:00 AM

SMS and MMS Delivery Delays and Failures Between Twilio and AT&T in United States

minor

Started: Apr 18, 1:58 AM

monitoring

MMS delivery receipts in the United States is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Apr 18, 12:34 PM

identified

We continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 18, 10:46 AM

identified

Twilio customers are no longer experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. However, we continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

Apr 18, 6:44 AM

identified

Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 18, 5:24 AM

identified

We are continuing to work on a fix for this issue.

Apr 18, 3:58 AM

identified

Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 18, 3:20 AM

identified

Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 18, 2:19 AM

investigating

Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 18, 1:58 AM

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany

minor

Started: Apr 17, 12:24 PM

monitoring

We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 7:23 PM

monitoring

Apr 17, 5:22 PM

investigating

Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 17, 3:25 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 1:25 PM

investigating

Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 17, 12:24 PM

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers

minor

Started: Apr 17, 8:56 AM

monitoring

We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 9:33 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 17, 9:04 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 17, 8:56 AM

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States

minor

Started: Apr 17, 8:06 AM

monitoring

We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 9:50 AM

identified

We are continuing to work on a fix for this issue.

Apr 17, 9:25 AM

identified

Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 9:22 AM

identified

Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 17, 8:14 AM

investigating

Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 17, 8:06 AM

Issues Viewing Messaging Insights

minor

Started: Apr 16, 6:26 PM

monitoring

Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Apr 16, 6:38 PM

identified

Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.

Apr 16, 6:31 PM

investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 16, 6:26 PM

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

minor

Started: Apr 16, 10:33 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 12:05 PM

identified

Apr 16, 11:19 AM

investigating

Apr 16, 10:33 AM

SMS Delivery Delays from Twilio to Algar Telecom Brazil

minor

Started: Apr 16, 10:11 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 12:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 11:27 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 16, 10:27 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 16, 10:11 AM

SMS Delivery Delays from Twilio Pre-Registered Sender ID to T-Mobile Czech Republic

minor

Started: Apr 16, 1:30 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 4:34 AM

identified

Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 2:32 AM

identified

Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 16, 1:31 AM

investigating

Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 16, 1:30 AM

Voice Call Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

minor

Started: Apr 15, 8:48 PM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 15, 9:58 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 9:00 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 8:48 PM

User Authentication Identity Gateway API High Latency for T-Mobile in United States

minor

Started: Apr 15, 4:47 PM

monitoring

Apr 15, 5:57 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 5:01 PM

investigating

Apr 15, 4:47 PM

User Authentication Identity Gateway API High Latency for T-Mobile in United States

minor

Started: Apr 15, 4:46 PM

monitoring

Apr 15, 5:46 PM

identified

Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 4:53 PM

investigating

Apr 15, 4:46 PM

On Call Engineers are Investigating an Issue Affecting Flex

Started: Apr 15, 1:26 PM

investigating

Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 15, 1:26 PM

User Authentication Identity Gateway API Failure Increase for T-Mobile in United States

minor

Started: Apr 15, 6:59 AM

monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 15, 10:09 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 15, 8:05 AM

investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 6:59 AM

User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

minor

Started: Apr 15, 5:43 AM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 15, 9:00 AM

monitoring

We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 15, 6:54 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 5:46 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 5:43 AM

User Authentication Identity Gateway API High Latency for T-Mobile in United States

minor

Started: Apr 15, 2:18 AM

monitoring

Apr 15, 3:21 AM

investigating

Apr 15, 2:18 AM

SMS Delivery Delays and Failures from Twilio to Orange Guinea

minor

Started: Apr 14, 9:41 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 17, 10:58 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 17, 8:40 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 17, 12:40 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 16, 8:39 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 6:32 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 16, 5:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 16, 4:49 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 15, 12:48 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 15, 4:48 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 15, 12:47 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 10:46 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 9:41 PM

Reassigned Number Package Degradation for Lookup V2 API

minor

Started: Apr 14, 8:51 PM

monitoring

We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 9:11 PM

investigating

The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

Apr 14, 8:51 PM

investigating

The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

Apr 14, 8:51 PM

On Call Engineers Are Investigating an Issue with WhatsApp Sender Registration in Meta Embedded Signup

minor

Started: Apr 14, 6:14 PM

investigating

We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available

Apr 14, 8:05 PM

investigating

We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available

Apr 14, 6:57 PM

investigating

We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available

Apr 14, 6:42 PM

investigating

Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 14, 6:14 PM

SMS Delivery Delays and Failures from Twilio to Viva Cell MTS Armenia

minor

Started: Apr 14, 2:49 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 14, 9:01 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 7:00 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 14, 6:20 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 4:19 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 3:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 2:49 PM

SMS Delivery Delays from Twilio to AT&T Mexico

minor

Started: Apr 14, 8:19 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 1:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 12:14 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 10:42 AM

monitoring

Apr 14, 8:46 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 8:33 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 8:19 AM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Apr 13, 10:10 PM

monitoring

Apr 14, 9:06 AM

monitoring

Apr 14, 7:00 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 14, 6:31 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 14, 2:31 AM

identified

Apr 14, 12:27 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 11:25 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 11:14 PM

investigating

Apr 13, 10:10 PM

Unexpected 503 Errors When Connecting to Twilio APIs

minor

Started: Apr 13, 8:13 PM

monitoring

The unexpected 503 errors (less than 0.01% error rate) for customers using Twilio APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Apr 13, 10:43 PM

investigating

We are still investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 10:10 PM

investigating

We are currently investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in one hour or as soon as more information becomes available.

Apr 13, 8:53 PM

investigating

Our monitoring systems have detected a potential issue leading to 503 Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 13, 8:13 PM

SMS Delivery Failures From a Subset of Twilio Long Codes to Orange Côte d'Ivoire

minor

Started: Apr 13, 6:42 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 14, 8:54 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 14, 6:39 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 14, 1:46 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 13, 9:43 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 7:43 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 6:42 PM

User Authentication Identity SNA Failures for T-Mobile in United States

minor

Started: Apr 13, 6:38 PM

monitoring

We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 10:14 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 9:14 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 8:08 PM

identified

Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 6:58 PM

investigating

Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 6:38 PM

SMS Delivery Failures from Twilio to Beeline Kazakhstan

minor

Started: Apr 13, 5:45 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 5:47 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 5:45 PM

SMS Delivery Failures from Twilio to Beeline Kazakhstan

minor

Started: Apr 13, 5:41 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 8:04 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 6:44 PM

identified

Apr 13, 5:43 PM

investigating

Apr 13, 5:41 PM

SMS Delivery Delays from Twilio to Shelcomm United States

minor

Started: Apr 13, 4:47 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 6:48 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 5:54 AM

identified

We are continuing to work on a fix for this issue.

Apr 13, 5:20 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 4:54 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 4:47 AM

SMS Delivery Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One Sudan

minor

Started: Apr 13, 3:13 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 8:59 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 6:57 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 5:56 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 13, 10:16 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 13, 6:15 AM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 5:08 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 13, 4:15 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 13, 3:13 AM

SMS Delivery Failures from Brazil to a Subset of Twilio Phone Numbers

minor

Started: Apr 12, 4:33 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 12, 5:34 PM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 12, 4:33 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Brazil

minor

Started: Apr 12, 2:48 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 12, 2:48 PM

SMS Delivery Delays from Twilio to Telefonica Costa Rica

minor

Started: Apr 12, 4:03 AM

monitoring

Apr 12, 7:16 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Long Codes and Alphanumeric Sender IDs to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 12, 7:05 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 12, 5:05 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 12, 4:03 AM

SMS Delivery Delays from Twilio to Datora Brazil

minor

Started: Apr 11, 2:48 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 11, 2:48 AM

SMS Delivery Delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora Brazil

minor

Started: Apr 11, 2:48 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 22, 1:01 PM

monitoring

We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 22, 8:55 AM

monitoring

We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 22, 6:50 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 22, 6:39 AM

identified

Apr 21, 6:38 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 21, 6:34 AM

identified

Apr 20, 6:38 AM

identified

Apr 19, 6:37 AM

identified

Apr 18, 6:36 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 17, 6:36 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 16, 2:35 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 16, 6:34 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 16, 2:33 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 16, 12:33 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 11:33 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 15, 10:20 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 14, 10:17 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 13, 9:58 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 12, 9:52 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 11, 5:50 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 11, 5:48 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 11, 9:49 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 11, 5:49 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 11, 3:48 AM

investigating

Apr 11, 2:48 AM

On Call Engineers are Investigating

Started: Apr 10, 7:01 PM

investigating

Our monitoring systems have detected a potential issue with alarm event delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 10, 7:01 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

minor

Started: Apr 10, 3:15 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 11, 1:36 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 10, 10:41 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 10, 6:35 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 4:29 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 3:27 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 3:15 PM

Flex AI Copilot Failures Generating Notes

minor

Started: Apr 10, 2:54 PM

monitoring

The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 4:36 PM

identified

Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 4:02 PM

investigating

We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Apr 10, 3:02 PM

investigating

Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 10, 2:54 PM

User Authentication Identity SNA and Gateway API Failures for T-Mobile in United States

minor

Started: Apr 10, 10:38 AM

monitoring

Apr 10, 5:53 PM

identified

Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 5:53 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 4:50 PM

investigating

Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 10, 1:43 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 11:41 AM

investigating

Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 10:38 AM

Twilio virtual phone number is unusable

minor

Started: Apr 10, 9:44 AM

monitoring

Our engineers are seeing recovery for the issue where Twilio virtual phone numbers are unusable. We expect to provide another update in 2 hour or as soon as more information becomes available.

Apr 10, 10:01 AM

investigating

Our engineers are investigating the issue where Twilio virtual phone numbers are unusable and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 9:44 AM

User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

minor

Started: Apr 10, 6:39 AM

monitoring

We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 7:29 AM

investigating

Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 10, 6:39 AM

SMS Delivery Delays from Twilio to Claro Peru

minor

Started: Apr 9, 8:28 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 10:16 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 9:28 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 8:28 PM

Voice Call Failures Between a Subset of Twilio Colombia Phone Numbers and Multiple Networks in Colombia

minor

Started: Apr 9, 3:35 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 5:10 PM

identified

Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 4:07 PM

investigating

Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 3:35 PM

SMS Delivery Delays from Twilio to Pelephone and Ramy Levy Israel

minor

Started: Apr 9, 3:04 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 9:20 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 10, 1:15 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 10, 1:14 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 9, 9:13 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 7:12 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 6:11 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 4:32 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 3:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 3:04 PM

SMS Delivery Delays from Twilio to T-Mobile Czech Republic

minor

Started: Apr 9, 2:28 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 4:55 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 4:54 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 3:32 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 2:28 PM

SMS Delivery Delays from Twilio to O2 Czech Republic

minor

Started: Apr 9, 12:51 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 4:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 4:51 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 9, 3:54 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team continuous actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 1:52 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 1:52 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 12:51 PM

SMS Delivery Failures from Multiple Networks to a Subset of Twilio France Phone Numbers

minor

Started: Apr 9, 12:51 PM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 2:24 PM

identified

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 1:36 PM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 12:51 PM

SMS Delivery Delays and Delivery Receipt Delays from a Subset of Twilio Short Codes to New Zealand

minor

Started: Apr 9, 2:51 AM

monitoring

We have observed a recovery in SMS delivery and delivery receipts from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 6:13 AM

identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 4:13 AM

identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 3:10 AM

investigating

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 2:51 AM

SMS Delivery Delays From and to a Subset of Twilio Shortcodes in New Zealand

minor

Started: Apr 9, 2:50 AM

investigating

We are experiencing Sms Delivery Delays From and to a Subset of Twilio Shortcodes in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 9, 2:50 AM

Mexico Customers Unable to Activate Their Accounts

minor

Started: Apr 9, 2:07 AM

investigating

We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.

Apr 9, 2:07 AM

Mexico Customers Unable to Activate Their Accounts

Started: Apr 9, 1:35 AM

investigating

We are currently investigating an issue where some Mexico customers using USD currency might experience issue related to account balance not getting updated successfully which is resulting in account suspension and preventing activation. Our engineering are actively investigating on this. We will provide another update in 1 hour or as soon as more information becomes available. Thank you for your patience.

Apr 9, 1:53 AM

investigating

Our monitoring systems have detected a potential issue with Twilio Billing. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 9, 1:35 AM

Billing Payment Processing for Mexican Peso Accounts

minor

Started: Apr 8, 11:40 PM

monitoring

We have mitigated the issue and observing recovery for customers who experienced account suspension despite successful payment processing. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 4:12 AM

investigating

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. This incident has been moved back from monitoring to investigation as our team continues to actively look into the issue. We will provide another update within 4 hours or as soon as more information becomes available.

Apr 9, 1:42 AM

monitoring

We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Apr 9, 12:20 AM

investigating

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 8, 11:40 PM

investigating

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.

Apr 8, 11:29 PM

SMS Delivery Delays and Failures from Twilio to AT&T Mexico

minor

Started: Apr 8, 11:17 AM

monitoring

Apr 8, 11:17 AM

SMS Delivery Delays and Failures To AT&T Mexico

minor

Started: Apr 8, 9:58 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages to AT&T Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 8, 11:02 AM

investigating

We are experiencing SMS delivery delays when sending messages To AT&T Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 8, 9:58 AM

SMS Delivery Receipt Delays and Delivery Failures from Twilio to DigiMobil (Movistar) Spain

minor

Started: Apr 8, 8:34 AM

monitoring

We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 8, 11:04 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays and delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 8, 9:38 AM

investigating

Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may fail or succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 8, 8:44 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 8, 8:37 AM

investigating

Apr 8, 8:34 AM

User Authentication Identity SNA Missing Redirects for Odido T-Mobile in Netherlands

minor

Started: Apr 7, 11:23 PM

monitoring

We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 10, 12:16 PM

monitoring

We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 10, 10:11 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 10, 6:47 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 9, 7:16 PM

identified

Apr 9, 6:46 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 8, 2:46 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is actively working towards a resolution. We will share the next update within 16 hours, or sooner if additional information becomes available.

Apr 8, 2:44 PM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 8, 6:45 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 8, 6:34 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 8, 2:44 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 8, 2:23 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 8, 12:30 AM

identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 11:23 PM

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries

minor

Started: Apr 7, 4:40 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 5:58 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 5:15 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 4:40 PM

SMS Delivery Delays from Twilio to Vodafone Egypt

minor

Started: Apr 7, 4:22 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 7, 7:58 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 5:56 PM

monitoring

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 5:55 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 4:53 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 4:22 PM

SMS Delivery Delays from Twilio to MTN Benin

minor

Started: Apr 7, 3:33 PM

monitoring

Apr 8, 6:26 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 7, 10:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 7, 6:53 PM

identified

Apr 7, 4:51 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 3:41 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 3:33 PM

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Brazil

minor

Started: Apr 7, 2:27 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 6:47 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 7, 5:35 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 3:35 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 2:34 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 2:27 PM

SMS Delivery Failures from Twilio to Etisalat Egypt

minor

Started: Apr 7, 7:06 AM

monitoring

Apr 7, 10:15 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 7, 8:06 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 7, 7:06 AM

SMS Delivery Delays from Twilio to Lycamobile Germany

minor

Started: Apr 6, 10:52 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 6, 11:31 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 11:07 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 10:52 PM

SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia

minor

Started: Apr 6, 10:01 PM

monitoring

Apr 6, 10:38 PM

identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 10:09 PM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 10:01 PM

SMS Delivery Delays from Twilio to Mir Telecom and Tattelecom Russia

minor

Started: Apr 6, 8:26 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to Mir Telecom & Tattelecom in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 6, 8:52 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 8:43 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Mir Telecom and Tattelecom network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 8:29 PM

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 6, 8:26 PM

SMS Delivery Delays from Twilio to Telenor Pakistan

minor

Started: Apr 6, 9:17 AM

monitoring

Apr 6, 3:42 PM

investigating

We are experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 6, 2:09 PM

monitoring

Apr 6, 11:54 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 6, 11:47 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 6, 9:47 AM

investigating

Apr 6, 9:17 AM

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

minor

Started: Apr 4, 11:44 PM

monitoring

We are observing successful SMS delivery from network subscribers to a subset of Twilio Israel Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2X hours or as soon as more information becomes available.

Apr 5, 2:55 AM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team continue investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 5, 12:44 AM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 4, 11:44 PM

Sms Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes

minor

Started: Apr 4, 10:59 AM

investigating

We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 4, 10:59 AM

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

minor

Started: Apr 3, 9:26 PM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 4, 12:46 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 3, 10:54 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 3, 9:42 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 3, 9:26 PM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Apr 2, 9:43 PM

monitoring

Apr 2, 10:35 PM

investigating

Apr 2, 9:43 PM

SMS Delivery Delays and Failure from Twilio to Ufone Pakistan

minor

Started: Apr 2, 1:39 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 11:37 PM

identified

Twilio customers may be experiencing SMS delivery delays and failure from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 2, 8:50 PM

investigating

Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 2, 4:49 PM

investigating

Twilio customers may be experiencing my be still having SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 2:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 2, 1:39 PM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to ETMTN Ethiopia

minor

Started: Apr 2, 12:40 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to ETMTN network subscribers in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 2:03 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to ETMTN network subscribers in Ethiopia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 2, 12:40 PM

SMS Delivery Delays and Failures from Twilio to Claro Brazil

minor

Started: Apr 1, 3:18 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 6:40 AM

monitoring

Apr 2, 4:47 AM

investigating

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 1, 10:14 PM

investigating

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 1, 6:14 PM

investigating

We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 4:14 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 1, 3:18 PM

Intelligent Alerts unavailable

minor

Started: Apr 1, 3:13 PM

monitoring

We are currently seeing recovery for Intelligent Alerts. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Apr 1, 3:48 PM

investigating

Twilio customers that are currently subscribed for Intelligent Alerts will not be notified on the latest alerts. We are currently restoring the data in our system and Intelligent Alerts should be available within 30 minutes.

Apr 1, 3:27 PM

investigating

Our monitoring systems have detected a potential issue with alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Apr 1, 3:13 PM

SMS Delivery Delays and Failures to Orange Network in Egypt

minor

Started: Apr 1, 1:50 PM

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 2, 4:24 AM

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 1, 8:29 PM

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 1, 4:29 PM

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 2:44 PM

investigating

We are experiencing SMS delivery delays and failures when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 1, 1:50 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

minor

Started: Apr 1, 4:36 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Apr 1, 1:57 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 1, 8:20 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 6:37 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 5:36 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 1, 4:36 AM

March 2026

SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia

minor

Started: Mar 31, 10:48 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service for an additional 2 hours to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 1:52 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 11:52 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Tunisie Telecom network subscribers in Tunisia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 10:53 PM

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 31, 10:48 PM

SMS Delivery Delays from Twilio to DST Brunei Darussalam

minor

Started: Mar 31, 10:30 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to DST network subscribers in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 1:27 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 11:30 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 10:30 PM

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy

minor

Started: Mar 31, 7:01 PM

monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to subscribers across multiple networks in Italy. We will continue monitoring the service for an additional 2 hours to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 4:13 AM

monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 1, 2:07 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 31, 10:07 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 8:01 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 7:01 PM

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

minor

Started: Mar 31, 4:13 PM

monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 3, 6:00 AM

identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

Apr 2, 11:13 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 11:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Apr 1, 11:13 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Apr 1, 7:13 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 31, 11:16 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 31, 7:15 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 5:14 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 4:13 PM

SMS Delivery Failures from Twilio to Claro Chile

minor

Started: Mar 31, 9:33 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 11:06 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 9:33 AM

SMS Delivery Delays from Twilio to Globe Philippines

minor

Started: Mar 31, 8:13 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 9:19 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 31, 8:13 AM

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

minor

Started: Mar 30, 10:56 PM

monitoring

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Mar 31, 2:38 PM

monitoring

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 12:40 PM

investigating

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 31, 6:34 AM

investigating

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 31, 2:16 AM

investigating

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 31, 12:26 AM

investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 11:25 PM

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 30, 10:56 PM

On Call Engineers are Investigating

Started: Mar 30, 10:30 PM

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Failures in Mongolia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 30, 10:30 PM

Flex Insights – Playback Failing for External Recordings

minor

Started: Mar 30, 1:47 PM

monitoring

Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Mar 30, 2:04 PM

identified

Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 1:47 PM

SMS Delivery Delays from Twilio to Softbank Japan

minor

Started: Mar 30, 11:20 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Softbank network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 30, 2:07 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 30, 12:20 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Softbank network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 11:20 AM

SMS Delivery Delays from Twilio to MTS Uzbekistan

minor

Started: Mar 30, 7:11 AM

monitoring

We are observing recovery in SMS delivery delays from Twilio to MTS network subscribers in Uzbekista. We will continue monitoring the service tao ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 30, 5:15 PM

monitoring

Mar 30, 3:15 PM

monitoring

We are observing recovery in SMS delivery delays from Twilio to MTS network subscribers in Uzbekista. We will continue monitoring the service tao ensure a full recovery. We will provide another update in [2 hours] or as soon as more information becomes available.

Mar 30, 1:21 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 30, 10:15 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 30, 8:09 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Uzbekistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 7:11 AM

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

minor

Started: Mar 30, 6:35 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 31, 1:50 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 30, 9:50 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 30, 1:50 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 30, 9:52 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 30, 7:53 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 6:55 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 30, 6:35 AM

SMS Delivery Delays to TeleTalk in Bangladesh

minor

Started: Mar 29, 11:43 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages to TeleTalk in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 29, 2:42 PM

investigating

We are experiencing SMS delivery delays when sending messages to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 29, 12:42 PM

investigating

We are experiencing SMS delivery delays when sending messages to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 29, 11:43 AM

SMS Delivery Delays and Failures from Twilio to Vietnamobile Vietnam

minor

Started: Mar 29, 1:59 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vietnamobile network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 29, 2:55 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 29, 8:41 AM

monitoring

We are observing recovery in SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.

Mar 29, 6:32 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 4hours or as soon as more information becomes available.

Mar 29, 4:50 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 2hours or as soon as more information becomes available.

Mar 29, 2:59 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Vietnamobile network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 29, 1:59 AM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Mar 29, 12:46 AM

investigating

We are observing recovery in SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.

Mar 29, 3:48 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2hours or as soon as more information becomes available.

Mar 29, 1:46 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 29, 12:46 AM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Mar 28, 7:37 AM

investigating

Mar 28, 12:36 PM

investigating

Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 28, 10:34 AM

investigating

Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 28, 8:34 AM

investigating

Mar 28, 7:37 AM

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

minor

Started: Mar 27, 5:49 PM

monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 10:39 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 27, 8:54 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 7:06 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 6:09 PM

investigating

Mar 27, 5:49 PM

Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge

minor

Started: Mar 27, 2:07 PM

monitoring

'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Mar 27, 4:01 PM

identified

Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 3:15 PM

identified

Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 2:15 PM

investigating

Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 27, 2:07 PM

Intermittent SMPP Connectivity in IE1 Region

minor

Started: Mar 27, 8:58 AM

monitoring

We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

Mar 27, 11:03 AM

investigating

We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 10:09 AM

investigating

We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 9:09 AM

investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 27, 8:58 AM

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

minor

Started: Mar 27, 5:59 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 8:50 AM

investigating

Mar 27, 6:59 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 5:59 AM

Voice Call Failures from Network Subscribers to Twilio Spain Phone Numbers

minor

Started: Mar 27, 5:53 AM

monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 2:54 PM

identified

Mar 27, 12:54 PM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 27, 8:56 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 7:04 AM

identified

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 6:18 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 27, 5:53 AM

SMS Delivery Report Delays from a Subset of Alphanumeric Sender IDs to MobiFone Vietnam

minor

Started: Mar 26, 10:03 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 27, 5:40 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 27, 5:39 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 27, 1:39 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 11:39 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 10:29 PM

investigating

Twilio customers may be experiencing SMS delivery report delays from a subset of alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Message delivery may succeed, but delivery receipts may be delayed. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 10:03 PM

SMS Delivery Delays from Twilio to Beeline Kazakhstan

minor

Started: Mar 26, 8:46 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to Beeline network subscribers in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 10:53 PM

investigating

Twilio customers may continue to experience SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 9:34 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 8:46 PM

Increased delays delivering Hosted Numbers Order Completion

minor

Started: Mar 26, 7:23 PM

investigating

We are investigating delays in Hosted Numbers order completion. We expect to provide another update in 1 hour or as soon as more information becomes available

Mar 26, 7:23 PM

Issues When Attempting to Update Whatsapp Profiles via API and Console for a Subset of Users

minor

Started: Mar 26, 6:11 PM

monitoring

WhatsApp Business Profile management is now operating normally and we are no longer seeing performance issues. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Mar 27, 1:49 PM

investigating

Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 16 hours or as soon as more information becomes available.

Mar 27, 7:45 AM

investigating

Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 8 hours or as soon as more information becomes available.

Mar 26, 11:57 PM

investigating

Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 4 hours or as soon as more information becomes available.

Mar 26, 8:32 PM

investigating

Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 2 hours or as soon as more information becomes available.

Mar 26, 6:59 PM

investigating

Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.

Mar 26, 6:11 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks In United States

minor

Started: Mar 26, 4:11 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.

Mar 29, 6:49 AM

investigating

Mar 28, 4:51 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 27, 10:22 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 27, 6:25 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 26, 10:25 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 26, 6:50 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 5:01 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 4:11 PM

SMS Delivery Delays from Twilio to T-Mobile Netherlands

minor

Started: Mar 26, 3:46 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 10:06 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to T-Mobile network subscribers in the Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 9:48 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 26, 6:34 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 4:38 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 3:46 PM

Issues Storing Video Recordings Containing Unicode Characters

minor

Started: Mar 26, 11:15 AM

monitoring

We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

Mar 26, 12:37 PM

investigating

We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 11:26 AM

investigating

Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 26, 11:15 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Australia

minor

Started: Mar 26, 10:46 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 10:46 AM

SMS Delivery Failures from Twilio to Viettel Viet Nam

minor

Started: Mar 26, 9:24 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Viettel network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 12:41 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 10:25 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 9:24 AM

Voice Call Failures from Lithuania to Twilio Lithuania Phone Numbers

minor

Started: Mar 26, 3:20 AM

monitoring

We have observed a recovery in voice calls from network subscribers in Lithuania to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 6:15 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 4:18 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 3:20 AM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Vodafone Italy

minor

Started: Mar 26, 12:22 AM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 6:01 PM

identified

We continue experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 26, 3:12 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 26, 7:22 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 26, 3:27 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 1:28 AM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 12:30 AM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 12:22 AM

Delayed Account Reactivations

minor

Started: Mar 25, 10:17 PM

monitoring

We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Mar 26, 11:02 AM

monitoring

Mar 26, 10:31 AM

identified

The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Mar 26, 8:57 AM

identified

The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Mar 26, 4:39 AM

identified

The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 2:43 AM

identified

The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 26, 1:45 AM

investigating

We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.

Mar 26, 1:33 AM

investigating

We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.

Mar 25, 11:34 PM

investigating

We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.

Mar 25, 10:41 PM

investigating

Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.

Mar 25, 10:17 PM

SMS Delivery Receipt Delays from Twilio to DigiTel Venezuela

minor

Started: Mar 25, 9:53 PM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 26, 1:13 AM

investigating

We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 26, 12:01 AM

investigating

We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 10:27 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 9:53 PM

On Call Engineers are Investigating 503 Responses to Billing Endpoints

Started: Mar 25, 8:59 PM

investigating

Our monitoring systems have detected a potential issue with 503 Responses to billing endpoints. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 25, 8:59 PM

minor

Started: Mar 25, 6:42 PM

investigating

We continue to experience issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in four hours or as soon as more information becomes available.

Mar 25, 9:40 PM

investigating

We continue to experience issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in two hours or as soon as more information becomes available.

Mar 25, 7:38 PM

investigating

We are currently experiencing issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in one hour or as soon as more information becomes available.

Mar 25, 6:42 PM

Increase errors in whatsapp channel for verify

minor

Started: Mar 25, 5:06 PM

monitoring

Our engineers have begun to see recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 8:08 PM

identified

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 6:16 PM

identified

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.

Mar 25, 5:06 PM

MMS Delivery Delays from Twilio to T-Mobile United States

minor

Started: Mar 25, 2:03 PM

monitoring

We have observed a recovery in MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 25, 6:30 PM

monitoring

We have observed a recovery in MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 4:24 PM

investigating

Twilio customers may be experiencing MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 25, 3:23 PM

investigating

Twilio customers may be experiencing MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 2:03 PM

Voice Call Failures from Network Subscribers to a Subset of Twilio United States Toll-Free Numbers

minor

Started: Mar 25, 10:24 AM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 10:24 AM

SMS Delivery Failures From Network Subscribers to a Subset of Twilio Denmark Phone Numbers

minor

Started: Mar 25, 10:02 AM

monitoring

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 2:26 PM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 25, 1:08 PM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 11:06 AM

investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 10:02 AM

User Authentication Identity API Errors in Canada

minor

Started: Mar 25, 2:16 AM

monitoring

We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 9:19 AM

investigating

We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.

Mar 25, 8:01 AM

investigating

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 25, 5:23 AM

investigating

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 3:16 AM

investigating

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 2:16 AM

Issues With Explore Products Page in 1Console

minor

Started: Mar 24, 5:13 PM

investigating

We are continuing to investigate an issue affecting access to the Explore Products Page in 1Console. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Mar 24, 6:03 PM

investigating

We are investigating intermittent issues with accessing the Explore Products Page in 1Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 5:13 PM

Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico

minor

Started: Mar 24, 4:59 PM

monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 1:47 AM

identified

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 24, 11:36 PM

identified

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 24, 7:40 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 24, 5:50 PM

investigating

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 4:59 PM

Disruption to Conferences

minor

Started: Mar 24, 4:48 PM

identified

We are investigating an issue that is resulting in some Conference users not being able to hear each other. We will provide another update in 30 minutes

Mar 24, 4:48 PM

SMS Delivery Delays and Failures from Twilio to ISP Telecom United States

minor

Started: Mar 24, 7:15 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 24, 2:04 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 24, 10:09 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 24, 8:11 AM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 7:15 AM

Voice Call Failures from Twilio Phone Numbers to Telcel/Radiomovil Mexico

minor

Started: Mar 24, 12:12 AM

monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 25, 7:00 PM

monitoring

We have observed a recovery in voice calls from Twilio Phone Numbers to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 4:41 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 25, 8:19 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 24, 4:33 PM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 24, 8:40 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 24, 4:46 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 24, 2:27 AM

identified

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 1:30 AM

investigating

We are observing call failures from a subset of Twilio phone numbers to multiple network subscribers in Mexico. We are currently working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 12:50 AM

investigating

Our monitoring systems have detected a potential issue with outbound calls to Mexico, resulting in a SIP 484. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 24, 12:12 AM

SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Viaero United States

minor

Started: Mar 23, 10:44 PM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and will continue monitoring service stability for the next 2 hours. We will provide another update in two hours or sooner if more information becomes available.

Mar 25, 9:14 AM

monitoring

Mar 25, 7:14 AM

monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 5:18 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 24, 1:27 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 6 hours or as soon as more information becomes available.

Mar 24, 5:28 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 24, 1:39 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 11:44 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 23, 10:44 PM

Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and Multiple Networks in Australia and New Zealand

minor

Started: Mar 23, 3:26 PM

monitoring

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 24, 2:20 AM

monitoring

Mar 24, 12:38 AM

identified

Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 23, 8:54 PM

identified

Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 23, 7:54 PM

identified

Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 5:59 PM

identified

Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 4:16 PM

identified

Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 23, 3:26 PM

On Call Engineers are Investigating

minor

Started: Mar 23, 1:46 PM

investigating

Our monitoring systems have detected a potential issue with the SMPP API impacting delivery receipts. Outgoing MT messages are unaffected. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 23, 1:46 PM

Issues with Authentication in Twilio Flex

minor

Started: Mar 23, 11:35 AM

monitoring

We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.

Mar 23, 12:44 PM

investigating

Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 23, 11:44 AM

investigating

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 23, 11:35 AM

SMS Delivery Delays from Network Subscribers to a Subset of Twilio Australia Phone Numbers

minor

Started: Mar 23, 11:01 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages to from network subscribers to a subset of Twilio Australia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 12:00 PM

investigating

Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 23, 11:01 AM

Voice Insights Sub-Account Dashboard Impacted in US1

minor

Started: Mar 23, 7:56 AM

monitoring

Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 5:02 PM

monitoring

We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 3:04 PM

investigating

We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 23, 11:07 AM

investigating

We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 23, 8:45 AM

investigating

We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 23, 7:56 AM

investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 23, 7:40 AM

SMS Delivery Delays and Failures to Viettel in Vietnam

minor

Started: Mar 22, 7:29 AM

investigating

We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 22, 10:31 AM

investigating

We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 22, 8:30 AM

investigating

We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 22, 7:29 AM

User Authentication Identity API Errors in Canada

minor

Started: Mar 21, 7:16 AM

monitoring

We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 21, 10:18 AM

monitoring

We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 21, 8:19 AM

investigating

Mar 21, 7:16 AM

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus

minor

Started: Mar 21, 2:41 AM

investigating

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.

Mar 21, 12:45 PM

investigating

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 21, 12:01 PM

investigating

We continue to experience SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 21, 9:41 AM

investigating

We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 21, 5:31 AM

investigating

We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 21, 3:32 AM

investigating

We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 21, 2:41 AM

SMS Delivery Delays From Twilio to Orange Cameroon

minor

Started: Mar 20, 5:19 PM

monitoring

Mar 20, 6:07 PM

investigating

Mar 20, 5:19 PM

Voice Quality Issues Affecting Calls from T-Mobile Numbers to Twilio Numbers

Started: Mar 19, 6:13 PM

investigating

Customers may experience audio quality issues on calls from T-Mobile devices to Twilio phone numbers. Our team is working diligently to identify the issue and resolve it as soon as possible. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 19, 6:13 PM

Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers

minor

Started: Mar 19, 2:55 PM

monitoring

We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 20, 3:27 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 20, 5:34 AM

investigating

Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 19, 9:34 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 19, 5:56 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 3:56 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 2:55 PM

Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries

minor

Started: Mar 19, 1:32 PM

monitoring

We have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 2:52 PM

investigating

We are still experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 2:32 PM

investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France ,Norway, Italy, Indonesia ,Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 1:32 PM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Mar 19, 9:56 AM

monitoring

We are observing recovery of SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is monitoring this issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 11:57 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 9:56 AM

SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

minor

Started: Mar 19, 6:59 AM

monitoring

A fix has been implemented and we are observing recovery of SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to monitor the issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 10:04 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to work to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 8:08 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 7:08 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 6:59 AM

SMS Delivery Delays from Twilio to Tigo Colombia

minor

Started: Mar 19, 4:34 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 6:42 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 5:30 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 4:34 AM

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Viaero United States

minor

Started: Mar 19, 1:08 AM

monitoring

Mar 20, 6:45 PM

monitoring

Mar 20, 4:40 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 20, 8:42 AM

identified

Mar 19, 4:49 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 19, 8:49 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 19, 4:59 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 19, 3:02 AM

identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 2:05 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 19, 1:08 AM

SMS Delivery Receipt Delays from Twilio to Telekom Srbija Serbia

major

Started: Mar 18, 11:19 PM

monitoring

We still observe a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 19, 12:58 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 11:21 PM

identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 18, 11:20 PM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 18, 11:19 PM

SMS delivery delays from Twilio to MTN network subscribers in Cameroon

Started: Mar 18, 10:23 PM

monitoring

This incident causing SMS delivery delays from Twilio to MTN network subscribers in Cameroon was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/9lx6sg5g3k0c for previous updates. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. We apologize for the inconvenience and for any confusion this may have caused.

Mar 18, 10:23 PM

High latency impacting sending outgoing messages for Programmable Messaging API

minor

Started: Mar 18, 9:31 PM

monitoring

The High latency issue on outgoing messages for Programmable Messaging API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 10:52 PM

investigating

We are experiencing High latency impacting sending outgoing messages for Programmable Messaging API. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 18, 9:47 PM

investigating

Our monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 18, 9:31 PM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

minor

Started: Mar 18, 8:14 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 11:09 PM

investigating

Twilio customers may be continue to experience SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 9:59 PM

investigating

Mar 18, 8:19 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update as soon as more information becomes available.

Mar 18, 8:14 PM

SMS deliver delays from Twilio to MTN network subscribers in Cameroon

minor

Started: Mar 18, 7:23 PM

identified

Mar 18, 7:40 PM

investigating

We are experiencing SMS deliver delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.

Mar 18, 7:28 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide anotheras soon as more information becomes available.

Mar 18, 7:23 PM

Cloudflare Captcha not Loading in Certain Regions

minor

Started: Mar 18, 6:32 PM

monitoring

The issue with Cloudflare Captcha loading in certain regions has been resolved and service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Mar 18, 10:06 PM

investigating

We are still investigating intermittent failures when loading captchas in certain regions on the Twilio platform. We expect to provide another update in 2 hour or as soon as more information becomes available

Mar 18, 7:45 PM

investigating

We are investigating intermittent failures when loading captchas in certain regions on the Twilio platform. We expect to provide another update in 1 hour or as soon as more information becomes available

Mar 18, 6:32 PM

Recharge Triggers Were Fired for Inactive Accounts

minor

Started: Mar 18, 2:57 PM

monitoring

Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Mar 19, 6:19 AM

monitoring

Mar 19, 5:48 AM

monitoring

Mar 19, 5:19 AM

identified

Our engineers have identified the issue with the account balance and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Mar 18, 10:10 PM

investigating

An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 18, 4:58 PM

investigating

An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 18, 2:57 PM

SMS Delivery Delays To Multiple Networks In Multiple Countries Via Subset of Twilio Numbers

minor

Started: Mar 18, 1:27 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are continuing to monitor service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 6:56 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 18, 4:56 PM

investigating

Mar 18, 4:55 PM

investigating

We are still experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 18, 2:27 PM

investigating

Twilio customers may be experiencing SMS delivery delays to multiple networks in multiple countries via a subset of Twilio numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 18, 1:27 PM

On Call Engineers are Investigating SMS Delivery Delays from a Subset of Twilio Short Codes to ISP Telecom United States

minor

Started: Mar 17, 9:07 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 17, 9:24 PM

investigating

Mar 17, 9:22 PM

investigating

Mar 17, 9:07 PM

investigating

Mar 17, 8:55 PM

User Authentication Identity SNA Missing Redirects for Verizon in United States

minor

Started: Mar 17, 6:06 PM

monitoring

We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 7:43 PM

investigating

Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 7:17 PM

investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 17, 6:06 PM

SMS Delivery Delays from Twilio to Orange Cameroon

minor

Started: Mar 17, 3:02 PM

monitoring

Mar 18, 6:37 PM

identified

Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 18, 6:36 AM

investigating

Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 17, 10:36 PM

investigating

Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 17, 6:00 PM

investigating

Twilio customers may still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 4:01 PM

investigating

Mar 17, 3:02 PM

SMS Delivery Delays From a Subset of Twilio Short Codes to AT&T United States

minor

Started: Mar 17, 2:25 PM

investigating

We continue experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 3:25 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 17, 2:25 PM

SMS Delivery Delays to Entel in Chile

minor

Started: Mar 17, 8:23 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages to Entel in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 12:46 PM

investigating

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 17, 11:23 AM

investigating

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 9:23 AM

investigating

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 17, 8:23 AM

SMS Delivery Delays and Failures to Algar Telecom in Brazil

minor

Started: Mar 16, 8:06 PM

monitoring

We are observing successful SMS Delivery to Algar Telecom in Brazil without any delays or failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 16, 8:06 PM

investigating

We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 16, 5:16 PM

investigating

We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 16, 3:21 PM

investigating

We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 2:18 PM

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 16, 2:17 PM

Issues with Status CallBack Webhooks for WhatsApp

minor

Started: Mar 16, 5:54 PM

monitoring

We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Mar 16, 7:00 PM

investigating

Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.

Mar 16, 6:33 PM

investigating

Mar 16, 5:54 PM

Conversations Errors

minor

Started: Mar 16, 4:53 PM

monitoring

We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 6:37 PM

investigating

Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.

Mar 16, 5:29 PM

investigating

Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.

Mar 16, 4:53 PM

Errors Accessing Pages in Console

minor

Started: Mar 16, 4:38 PM

monitoring

Our engineers have implemented a fix and are monitoring system performance on accessing various pages in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 5:02 PM

investigating

Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigating. We will post another update in 30 minutes.

Mar 16, 4:38 PM

Errors Accessing Pages in Console

minor

Started: Mar 16, 4:38 PM

investigating

Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigation. We will post another update in 30 minutes.

Mar 16, 4:38 PM

SMS Delivery Delays from Twilio Numbers to Multiple Networks in Colombia

minor

Started: Mar 16, 3:55 PM

investigating

Mar 16, 3:56 PM

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio numbers to Multiple Networks in Colombia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 16, 3:55 PM

SMS Delivery Delays and Failures from Twilio to Celcom Malaysia

minor

Started: Mar 16, 12:37 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 12:37 PM

SMS Delivery Receipt Delays from Twilio to Mobitel Sri Lanka

minor

Started: Mar 16, 6:20 AM

monitoring

We have observed a recovery in SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 16, 9:01 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is continuing to investigate this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 16, 7:19 AM

investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 16, 6:20 AM

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico

minor

Started: Mar 13, 8:32 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 9:36 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon, AT&T, and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 9:09 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon, T-Mobile and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 13, 8:53 PM

identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 13, 8:41 PM

investigating

Mar 13, 8:32 PM

PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment

minor

Started: Mar 13, 4:04 PM

monitoring

Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 4:54 PM

investigating

Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.

Mar 13, 4:04 PM

SMS Delivery Delays from Twilio to MTN Zambia

minor

Started: Mar 13, 2:40 PM

monitoring

Mar 13, 5:10 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is continuing to actively investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 3:32 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 13, 2:40 PM

SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia

minor

Started: Mar 13, 11:20 AM

monitoring

We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 12:05 PM

investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 13, 11:20 AM

SMS Delivery Failures from Twilio to Malitel Mali

minor

Started: Mar 13, 5:44 AM

monitoring

We are observing successful SMS delivery from Twilio to Malitel network subscribers in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 12:07 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 13, 8:43 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 6:45 AM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 13, 5:44 AM

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone Vietnam

minor

Started: Mar 12, 5:40 PM

monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 7:14 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 12, 6:35 PM

identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 12, 5:41 PM

investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 12, 5:40 PM

SMS Delivery Delays from Twilio to Vodacom Tanzania

minor

Started: Mar 12, 2:27 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 13, 7:35 PM

monitoring

Mar 13, 5:27 PM

identified

Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 13, 5:22 AM

identified

Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 12, 9:22 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 12, 5:26 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 3:30 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 12, 2:31 PM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 12, 2:27 PM

SMS Delivery Delays from Twilio to Airtel Nigeria

minor

Started: Mar 12, 11:11 AM

monitoring

We are continuing to observe recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 3:47 PM

monitoring

We are observing recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 1:55 PM

investigating

We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 12:01 PM

investigating

We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 12, 11:11 AM

Twilio Voice has detected some customers in India receiving 480 for Outbound Calls

minor

Started: Mar 10, 3:06 PM

identified

We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.

Mar 19, 11:54 PM

identified

We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.

Mar 19, 12:02 AM

identified

Mar 17, 9:52 PM

identified

Mar 16, 9:58 PM

identified

Mar 16, 9:58 PM

identified

Mar 15, 10:00 PM

identified

We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.

Mar 14, 9:46 PM

identified

Mar 13, 9:42 PM

identified

Mar 12, 9:43 PM

identified

Mar 11, 9:40 PM

identified

We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will try to provide another update in 8 hours or as soon as more information becomes available.

Mar 11, 5:36 AM

investigating

We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 10, 10:07 PM

investigating

We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 10, 6:02 PM

investigating

We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 10, 4:03 PM

investigating

Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Mar 10, 3:06 PM

SMS Delivery Delays from Twilio to Telefonica O2 Germany

minor

Started: Mar 6, 6:51 AM

monitoring

We have observed a recovery in SMS delivery from Twilio to Telefonica O2 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 12, 5:00 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 12, 7:23 AM

identified

Mar 11, 7:27 AM

identified

Mar 10, 7:30 AM

identified

Mar 9, 7:33 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 8, 3:23 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 8, 7:29 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 8, 3:25 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 8, 1:39 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 8, 1:09 AM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 7, 9:23 AM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 7, 1:24 AM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 6, 9:26 PM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 6, 7:25 PM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 6, 5:33 PM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 6, 3:31 PM

monitoring

We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 6, 1:38 PM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 6, 9:44 AM

identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Mar 6, 7:51 AM

investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 6, 6:51 AM

SMS Delivery Failures from Twilio to Datora Brazil

minor

Started: Mar 3, 6:19 PM

monitoring

We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 17, 9:33 PM

identified

Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.

Mar 16, 10:04 PM

identified

Mar 16, 9:36 PM

identified

Mar 15, 11:59 PM

identified

Mar 15, 12:32 AM

identified

Mar 14, 12:27 AM

identified

Mar 13, 12:12 AM

identified

Mar 12, 12:13 AM

identified

Mar 11, 12:15 AM

identified

Mar 10, 12:16 AM

identified

Mar 9, 12:14 AM

identified

Mar 8, 1:24 AM

identified

Mar 7, 1:25 AM

identified

Mar 6, 1:41 AM

identified

Mar 5, 1:40 AM

identified

Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 16 hours or as soon as more information becomes available.

Mar 4, 9:28 AM

identified

Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 8 hours or as soon as more information becomes available.

Mar 4, 1:39 AM

identified

Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 4 hours or as soon as more information becomes available.

Mar 3, 9:43 PM

identified

Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 3, 7:45 PM

identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 3, 6:45 PM

investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Mar 3, 6:19 PM

February 2026

SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates

minor

Started: Feb 16, 8:10 AM

identified

We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Mar 25, 6:40 AM

identified

Mar 24, 6:47 AM

identified

Mar 23, 6:47 AM

identified

Mar 22, 6:47 AM

identified

Mar 21, 6:46 AM

identified

Mar 20, 6:47 AM

identified

Mar 19, 6:46 AM

identified

Mar 18, 6:49 AM

investigating

Mar 17, 6:49 AM

investigating

Mar 16, 6:49 AM

investigating

Mar 15, 6:49 AM

investigating

Mar 14, 6:49 AM

investigating

We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Mar 13, 6:49 AM

investigating

Mar 12, 6:49 AM

investigating

Mar 11, 6:58 AM

investigating

Mar 10, 6:14 AM

investigating

Mar 9, 6:24 AM

investigating

Mar 8, 7:24 AM

investigating

Mar 7, 7:27 AM

investigating

Mar 6, 7:32 AM

investigating

Mar 5, 7:32 AM

investigating

Mar 3, 7:32 AM

investigating

Mar 2, 7:33 AM

investigating

Mar 1, 7:39 AM

investigating

Feb 28, 7:46 AM

investigating

Feb 27, 7:48 AM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Feb 26, 7:55 AM

investigating

Feb 25, 7:25 AM

investigating

Feb 24, 7:41 AM

investigating

Feb 23, 7:41 AM

investigating

Feb 22, 7:41 AM

investigating

Feb 21, 7:54 AM

investigating

Feb 20, 7:50 AM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Feb 19, 7:59 AM

investigating

Feb 18, 8:03 AM

investigating

Feb 17, 8:10 AM

investigating

Feb 16, 8:10 AM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Feb 15, 5:17 PM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Feb 15, 1:17 AM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Feb 14, 5:15 PM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Feb 14, 1:14 PM

investigating

We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Feb 14, 11:24 AM

investigating

We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Feb 14, 10:31 AM

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