Current answer
Twilio experienced a minor incident: Issue with Flex Agent Copilot Auto Wrap-up Notes. The provider currently marks this incident Monitoring.
Looking for an update now? Check the current status, or follow Twilio for future changes.
Incident Lifecycle
Affected Components
Flex Agent Copilot
Incident Timeline
Monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 2026 at 6:28 PM UTC
Monitoring
We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 2026 at 5:57 PM UTC
Investigating
We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 20, 2026 at 5:50 PM UTC
Investigating
Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 20, 2026 at 4:53 PM UTC
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