Current answer
Twilio experienced a minor incident: WhatsApp Embedded Signup Configuration Failures. The provider currently marks this incident Investigating.
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Incident Lifecycle
Affected Components
WhatsApp Messaging
Incident Timeline
Investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 2026 at 4:47 PM UTC
Investigating
We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 20, 2026 at 4:29 PM UTC
Investigating
We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 2026 at 3:43 PM UTC
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