A fix has been implemented and we are monitoring the results.
investigating
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
Cloud and Enterprise Agents showing DNSSEC failures.
Agent Configuration and Data CollectionCloud and Enterprise Agents: Data ingress
monitoring
New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
monitoring
A fix has been implemented. Operations will continue to monitor performance.
identified
We are continuing to investigate this issue.
identified
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)
Start time: Oct 02, 2026, 11:35 PM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region.
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
investigating
Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
(FedRAMP) Usage and billing page data may experience delays
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.
We are currently monitoring platform and system performance to confirm full stability before resolving the incident
identified
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
investigating
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Service degradation affecting ThousandEyes Platform Views
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
monitoring
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
identified
The cause of the issue has been identified, and corrective action has been taken.
Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
investigating
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
September 2026
Service Degradation Affecting Internet Insights Application Outages
<b>Summary</b>
The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages.
<b>Status</b>
Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
identified
<b>Summary:</b>
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
DNS Resolver Issues on Cloud Agents in China
Source not attested
Last archived state: resolved
View archived record details
monitoring
We applied configuration changes that fixed the issue and are monitoring the situation
identified
We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS.
We are working on a resolution
Scheduled Endpoint Tests Delay in EU1
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have applied the fix and are now monitoring the status
identified
Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes.
Alerts and Dashboards are also affected.
We have identified the cause and are working to resolve the issue
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary: </b>
We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026.
<b>Impact: </b>
Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules.
<b>Status: </b>
Our engineering team is actively investigating the root cause and working toward a resolution.
ThousandE...
April 2026
Outage in ThousandEyes Outages Page
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
Service Degradation Affecting Stream Services
Source not attested
Last archived state: resolved
View archived record details
identified
We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is currently backfilling the data and working to restore full service.
identified
Summary:
We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026.
Impact:
Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API.
Status:
Our Engineering Team is actively investigating the issue and working toward a resolution.
Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Summary:
An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026.
Impact:
Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions.
Status:
The Engineering team is actively working on a fix to resolve this issue.
March 2026
some users of mobile apps may be unable to execute speed tests.
majorSource not attested
Last archived state: resolved
View archived record details
identified
Due to a platform issue some users of mobile apps may be unable to execute speed tests.
our team has identified the root cause and are actively working on this issue for resolution
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed the fix and we are monitoring.
identified
We have identified a fix and this is currently being deployed
investigating
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Service degradation affecting Event Detection in US2 Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
<b>Summary: </b>
We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026.
<b>Impact: </b>
Customers may experience delays in event detection for Network and App Synthetic Tests.
<b>Status: </b>
Our engineering team is actively working in resolving this issue.
