A fix has been implemented and we are monitoring the results.
investigating
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
Cloud and Enterprise Agents showing DNSSEC failures.
Agent Configuration and Data CollectionCloud and Enterprise Agents: Data ingress
monitoring
New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
monitoring
A fix has been implemented. Operations will continue to monitor performance.
identified
We are continuing to investigate this issue.
identified
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)
Start time: Oct 02, 2026, 11:35 PM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region.
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
investigating
Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
(FedRAMP) Usage and billing page data may experience delays
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.
We are currently monitoring platform and system performance to confirm full stability before resolving the incident
identified
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
investigating
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Service degradation affecting ThousandEyes Platform Views
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
monitoring
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
identified
The cause of the issue has been identified, and corrective action has been taken.
Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
investigating
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
September 2026
Service Degradation Affecting Internet Insights Application Outages
<b>Summary</b>
The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages.
<b>Status</b>
Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
identified
<b>Summary:</b>
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Source not attested
Last archived state: resolved
View archived record details
investigating
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Service Degradation Affecting Alerts and Test Views Data
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the fix has been implemented
investigating
We are continuing to investigate this issue.
investigating
Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
SSO customers are able to login bypassing their IDP
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Service Degradation affecting Dashboards and Usage & Billing in US1 Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
<b>Summary:</b>
We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026.
<b>Impact:</b>
Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region.
<b>Status:</b>
Our engineering team has applied a fix, and all services have been restored to normal operation.
