ThousandEyes Outage History
Uptime record, past incidents, and downtime history for ThousandEyes.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 40% | 10 | 6 |
| March 2026 | 38.7% | 31 | 19 |
| February 2026 | 60% | 20 | 8 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 61 Days)
Feb 9
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
Started: Apr 7, 3:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 5:41 PM
identified
Our team is currently backfilling the data and working to restore full service.
Apr 7, 3:55 PM
identified
Summary:
We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026.
Impact:
Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API.
Status:
Our Engineering Team is actively investigating the issue and working toward a resolution.
Apr 7, 3:07 PM
Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions
Started: Apr 1, 8:20 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 3:29 AM
identified
Summary:
An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026.
Impact:
Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions.
Status:
The Engineering team is actively working on a fix to resolve this issue.
Apr 1, 8:20 PM
March 2026
some users of mobile apps may be unable to execute speed tests.
Started: Mar 31, 8:01 AM
identified
Due to a platform issue some users of mobile apps may be unable to execute speed tests.
our team has identified the root cause and are actively working on this issue for resolution
Mar 31, 8:01 AM
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Started: Mar 24, 11:50 AM
monitoring
We have deployed the fix and we are monitoring.
Mar 24, 2:37 PM
identified
We have identified a fix and this is currently being deployed
Mar 24, 2:08 PM
investigating
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Mar 24, 11:50 AM
Service degradation affecting Event Detection in US2 Region
Started: Mar 17, 7:52 PM
identified
<b>Summary: </b>
We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026.
<b>Impact: </b>
Customers may experience delays in event detection for Network and App Synthetic Tests.
<b>Status: </b>
Our engineering team is actively working in resolving this issue.
Mar 17, 7:52 PM
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Started: Mar 17, 4:11 AM
investigating
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Mar 17, 4:11 AM
Service Degradation Affecting Alerts and Test Views Data
Started: Mar 16, 11:55 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 17, 1:43 AM
identified
The issue has been identified and the fix has been implemented
Mar 17, 1:30 AM
investigating
We are continuing to investigate this issue.
Mar 17, 12:26 AM
investigating
Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Mar 16, 11:55 PM
SSO customers are able to login bypassing their IDP
Started: Mar 13, 6:05 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 13, 7:04 AM
investigating
We are continuing to investigate this issue.
Mar 13, 6:48 AM
investigating
We are currently investigating this issue.
Mar 13, 6:05 AM
Service Degradation affecting Dashboards and Usage & Billing in US1 Region
Started: Mar 12, 4:21 PM
monitoring
<b>Summary:</b>
We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026.
<b>Impact:</b>
Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region.
<b>Status:</b>
Our engineering team has applied a fix, and all services have been restored to normal operation.
Mar 12, 4:21 PM