A fix has been implemented and we are monitoring the results.
investigating
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
Cloud and Enterprise Agents showing DNSSEC failures.
Agent Configuration and Data CollectionCloud and Enterprise Agents: Data ingress
monitoring
New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
monitoring
A fix has been implemented. Operations will continue to monitor performance.
identified
We are continuing to investigate this issue.
identified
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)
Start time: Oct 02, 2026, 11:35 PM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region.
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
investigating
Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
(FedRAMP) Usage and billing page data may experience delays
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.
We are currently monitoring platform and system performance to confirm full stability before resolving the incident
identified
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
investigating
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Service degradation affecting ThousandEyes Platform Views
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
monitoring
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
identified
The cause of the issue has been identified, and corrective action has been taken.
Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
investigating
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
September 2026
Service Degradation Affecting Internet Insights Application Outages
<b>Summary</b>
The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages.
<b>Status</b>
Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
identified
<b>Summary:</b>
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Degradation Affecting Logins in EU Region
Source not attested
Last archived state: resolved
View archived record details
Platform Availability
monitoring
Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
identified
A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
investigating
Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected.
We are investigating the issue
Delays in Network & App Synthetics Alerts
Source not attested
Last archived state: resolved
View archived record details
Alert processing
monitoring
The issue is successfully mitigated. All services have returned to normal operation and are performing as expected.
We will continue to monitor the systems closely to ensure ongoing stability.
identified
We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.
investigating
Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts.
We are currently investigating this issue
Service degradation affecting Endpoint scheduled tests
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.
Service Degradation Affecting Logins in US Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary:</b>
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
<b>Impact:</b>
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
<b>Status:</b>
Our engineering team is working to resolve this issue. We will provide further updates as they ...
July 2026
Service Degradation Affecting Test Views Load Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
investigating
Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Issues with Dashboard Widgets in the US1 Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Data availability has been restored and we are monitoring the system.
monitoring
The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.
investigating
Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.
Service degradation affecting Dashboards in US2 Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
<b>Summary</b>
We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC.
<b>Impact</b>
Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network metrics.
<b>Status</b>
Our engineering team has applied a fix, and we are currently monitoring the environment to ensure full service restoration.
Cloud and Enterprise Agent Data Delays in EU1
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
investigating
Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
Delays in Endpoint test data in US1 region.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Delays in Endpoint test data in US1 region
Impact: Endpoint test data is delayed in platform on the US1 region.
Start Time: Jul 11, 2026, 14:58 PM UTC
Ongoing issues in South Korea (SK Telecom - AWS Wavelength)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
