New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
Monitor Features overview Vendor status Uptime & synthetic checks Certificate lifecycle Operate Incident management Live demo
By goal Replace your stack Why ServiceAlert Competitor comparisons Alternatives directory By signal Reliability hub   · Uptime rankings   · SLA compliance Outage map
Services
Check & scan SSL security grader Status checker DNS lookup Response time WHOIS lookup Calculators SLA calculator Downtime calculator Embed Status badges All tools →
Pricing
Guides Help center Uptime monitoring RUM & analytics Teams & shared monitors Developer API reference Status badges Learn Blog Outage reports FAQ Changelog
Dashboard

ThousandEyes Outage History

Uptime record, past incidents, and downtime history for ThousandEyes.

Checking current status...
42.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 40% 25 15
April 2026 53.3% 30 14
March 2026 38.7% 31 19
February 2026 20% 5 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Scheduled Endpoint Tests Delay in EU1

Started: May 14, 11:00 AM

monitoring
We have applied the fix and are now monitoring the status
May 14, 11:09 AM
identified
Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue
May 14, 11:00 AM
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region

Started: May 13, 4:58 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 13, 9:19 PM
identified
<b>Summary: </b> We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. <b>Impact: </b> Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. <b>Status: </b> Our engineering team is actively investigating the root cause and working toward a resolution. ThousandE...
May 13, 4:58 PM
April 2026
Outage in ThousandEyes Outages Page
minor

Started: Apr 22, 11:39 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 12:46 AM
investigating
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
Apr 22, 11:39 PM
Service Degradation Affecting Stream Services

Started: Apr 22, 6:28 PM

identified
We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
Apr 22, 6:28 PM
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
minor

Started: Apr 7, 3:07 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 5:41 PM
identified
Our team is currently backfilling the data and working to restore full service.
Apr 7, 3:55 PM
identified
Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.
Apr 7, 3:07 PM
Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions
minor

Started: Apr 1, 8:20 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 3:29 AM
identified
Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.
Apr 1, 8:20 PM
March 2026
some users of mobile apps may be unable to execute speed tests.
major

Started: Mar 31, 8:01 AM

identified
Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution
Mar 31, 8:01 AM
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL

Started: Mar 24, 11:50 AM

monitoring
We have deployed the fix and we are monitoring.
Mar 24, 2:37 PM
identified
We have identified a fix and this is currently being deployed
Mar 24, 2:08 PM
investigating
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Mar 24, 11:50 AM
Service degradation affecting Event Detection in US2 Region
minor

Started: Mar 17, 7:52 PM

identified
<b>Summary: </b> We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. <b>Impact: </b> Customers may experience delays in event detection for Network and App Synthetic Tests. <b>Status: </b> Our engineering team is actively working in resolving this issue.
Mar 17, 7:52 PM
Salesforce down for maintenance, hence tech support is currently offline until further notice.
maintenance

Started: Mar 17, 4:11 AM

investigating
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Mar 17, 4:11 AM
Service Degradation Affecting Alerts and Test Views Data
maintenance

Started: Mar 16, 11:55 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 17, 1:43 AM
identified
The issue has been identified and the fix has been implemented
Mar 17, 1:30 AM
investigating
We are continuing to investigate this issue.
Mar 17, 12:26 AM
investigating
Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Mar 16, 11:55 PM
SSO customers are able to login bypassing their IDP
major

Started: Mar 13, 6:05 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 13, 7:04 AM
investigating
We are continuing to investigate this issue.
Mar 13, 6:48 AM
investigating
We are currently investigating this issue.
Mar 13, 6:05 AM
Service Degradation affecting Dashboards and Usage & Billing in US1 Region

Started: Mar 12, 4:21 PM

monitoring
<b>Summary:</b> We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. <b>Impact:</b> Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region. <b>Status:</b> Our engineering team has applied a fix, and all services have been restored to normal operation.
Mar 12, 4:21 PM
View live status for ThousandEyes Browse all services