ThousandEyes Outage History
Uptime record, past incidents, and downtime history for ThousandEyes.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 0% | 9 | 9 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 38.7% | 31 | 19 |
| April 2026 | 57.1% | 21 | 9 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Ongoing issues in South Korea (SK Telecom - AWS Wavelength)
Started: Jul 9, 11:57 AM
investigating
Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
Jul 9, 11:57 AM
Service Degradation Affecting Dashboards Visualization in US2 Region
Started: Jul 8, 7:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 8, 8:53 PM
identified
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources:
Endpoint Agents - Dynamic Tests
Jul 8, 7:40 PM
Issues with login to the ThousandEyes platform in US1 and US2 regions
Started: Jul 8, 3:28 PM
monitoring
We are continuing to monitor for any further issues.
Jul 8, 4:26 PM
monitoring
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
Jul 8, 4:03 PM
investigating
We are continuing to work on a fix for this issue
Jul 8, 3:41 PM
investigating
We are investigating the issue affecting login to the ThousandEyes platform.
EU customer are not impacted.
Jul 8, 3:28 PM
Ongoing issues in Chennai, India
Started: Jul 2, 3:27 PM
investigating
Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Start time: 2026-07-02 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (JIO)
Chennai, India - IPv6 (JIO)
Chennai, India (Vodafone Idea)
Chennai, India - IPv6 (Vodafone Idea)
Chennai, India (Bharti Airtel)
Chennai, India - IPv6 (Bharti Airtel).
...
Jul 2, 3:27 PM
Ongoing issues in Chennai, India (Reliance)
Started: Jul 1, 12:38 PM
investigating
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-01 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (Reliance)
Chennai, India - IPv6 (Reliance)
Jul 1, 12:38 PM
June 2026
Dashboard and Agent Selector Issues (US2 Region)
Started: Jun 27, 12:14 AM
monitoring
A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Jun 27, 1:39 AM
investigating
We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team ha...
Jun 27, 12:14 AM
Connected Devices Agent Availability Issues in EU Region
Started: Jun 25, 4:34 PM
monitoring
Services are stable. We are continuing to monitor the situation for any further issues.
Jul 2, 5:49 PM
monitoring
We are continuing to monitor for any further issues.
Jul 1, 11:06 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 25, 5:35 PM
identified
The issue has been identified and our engineering team is currently working in restoring the service.
Jun 25, 4:55 PM
investigating
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Jun 25, 4:34 PM
Network outage in Vancouver, Canada (Webex Calling)
Started: Jun 24, 11:21 PM
investigating
Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents: Vancouver, Canada (Webex Calling)
Jun 24, 11:21 PM
Service Degradation Affecting Support Case Creation
Started: Jun 23, 10:10 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 24, 4:20 AM
identified
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat.
Our team is currently working on a fix.
Jun 23, 10:10 PM
Ongoing issue with the support case update
Started: Jun 13, 11:32 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 15, 1:28 AM
investigating
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousande...
Jun 13, 11:32 AM
Connected Devices Agent Availability Issues in EU Region
Started: Jun 8, 4:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 4:46 PM
identified
<b>Summary: </b>
An issue impacting connected device agent availability in the EU Region began at 15:02 UTC.
<b>Impact: </b>
Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected.
<b>Status: </b>
Our engineering team is currently working in restoring the service.
Jun 8, 4:30 PM
investigating
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
Jun 8, 4:23 PM
Ongoing issues in Mumbai, India
Started: Jun 3, 9:08 AM
identified
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (R...
Jun 3, 9:08 AM
May 2026
DNS Resolver Issues on Cloud Agents in China
Started: May 30, 12:10 PM
monitoring
We applied configuration changes that fixed the issue and are monitoring the situation
May 30, 1:39 PM
identified
We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS.
We are working on a resolution
May 30, 12:10 PM
Scheduled Endpoint Tests Delay in EU1
Started: May 14, 11:00 AM
monitoring
We have applied the fix and are now monitoring the status
May 14, 11:09 AM
identified
Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes.
Alerts and Dashboards are also affected.
We have identified the cause and are working to resolve the issue
May 14, 11:00 AM
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
Started: May 13, 4:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 13, 9:19 PM
identified
<b>Summary: </b>
We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026.
<b>Impact: </b>
Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules.
<b>Status: </b>
Our engineering team is actively investigating the root cause and working toward a resolution.
ThousandE...
May 13, 4:58 PM
April 2026
Outage in ThousandEyes Outages Page
Started: Apr 22, 11:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 12:46 AM
investigating
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
Apr 22, 11:39 PM
Service Degradation Affecting Stream Services
Started: Apr 22, 6:28 PM
identified
We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
Apr 22, 6:28 PM
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
Started: Apr 7, 3:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 5:41 PM
identified
Our team is currently backfilling the data and working to restore full service.
Apr 7, 3:55 PM
identified
Summary:
We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026.
Impact:
Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API.
Status:
Our Engineering Team is actively investigating the issue and working toward a resolution.
Apr 7, 3:07 PM
Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions
Started: Apr 1, 8:20 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 3:29 AM
identified
Summary:
An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026.
Impact:
Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions.
Status:
The Engineering team is actively working on a fix to resolve this issue.
Apr 1, 8:20 PM
March 2026
some users of mobile apps may be unable to execute speed tests.
Started: Mar 31, 8:01 AM
identified
Due to a platform issue some users of mobile apps may be unable to execute speed tests.
our team has identified the root cause and are actively working on this issue for resolution
Mar 31, 8:01 AM
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Started: Mar 24, 11:50 AM
monitoring
We have deployed the fix and we are monitoring.
Mar 24, 2:37 PM
identified
We have identified a fix and this is currently being deployed
Mar 24, 2:08 PM
investigating
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
Mar 24, 11:50 AM
Service degradation affecting Event Detection in US2 Region
Started: Mar 17, 7:52 PM
identified
<b>Summary: </b>
We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026.
<b>Impact: </b>
Customers may experience delays in event detection for Network and App Synthetic Tests.
<b>Status: </b>
Our engineering team is actively working in resolving this issue.
Mar 17, 7:52 PM
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Started: Mar 17, 4:11 AM
investigating
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Mar 17, 4:11 AM
Service Degradation Affecting Alerts and Test Views Data
Started: Mar 16, 11:55 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 17, 1:43 AM
identified
The issue has been identified and the fix has been implemented
Mar 17, 1:30 AM
investigating
We are continuing to investigate this issue.
Mar 17, 12:26 AM
investigating
Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Mar 16, 11:55 PM
SSO customers are able to login bypassing their IDP
Started: Mar 13, 6:05 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 13, 7:04 AM
investigating
We are continuing to investigate this issue.
Mar 13, 6:48 AM
investigating
We are currently investigating this issue.
Mar 13, 6:05 AM
Service Degradation affecting Dashboards and Usage & Billing in US1 Region
Started: Mar 12, 4:21 PM
monitoring
<b>Summary:</b>
We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026.
<b>Impact:</b>
Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region.
<b>Status:</b>
Our engineering team has applied a fix, and all services have been restored to normal operation.
Mar 12, 4:21 PM