A fix has been implemented and we are monitoring the results.
investigating
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
Cloud and Enterprise Agents showing DNSSEC failures.
Agent Configuration and Data CollectionCloud and Enterprise Agents: Data ingress
monitoring
New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
monitoring
A fix has been implemented. Operations will continue to monitor performance.
identified
We are continuing to investigate this issue.
identified
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)
Start time: Oct 02, 2026, 11:35 PM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region.
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
investigating
Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
(FedRAMP) Usage and billing page data may experience delays
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.
We are currently monitoring platform and system performance to confirm full stability before resolving the incident
identified
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
investigating
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Service degradation affecting ThousandEyes Platform Views
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
monitoring
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
identified
The cause of the issue has been identified, and corrective action has been taken.
Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
investigating
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
September 2026
Service Degradation Affecting Internet Insights Application Outages
<b>Summary</b>
The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages.
<b>Status</b>
Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
identified
<b>Summary:</b>
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Service Degradation Affecting Dashboards Visualization in US2 Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources:
Endpoint Agents - Dynamic Tests
Issues with login to the ThousandEyes platform in US1 and US2 regions
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
investigating
We are continuing to work on a fix for this issue
investigating
We are investigating the issue affecting login to the ThousandEyes platform.
EU customer are not impacted.
Ongoing issues in Chennai, India
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Start time: 2026-07-02 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (JIO)
Chennai, India - IPv6 (JIO)
Chennai, India (Vodafone Idea)
Chennai, India - IPv6 (Vodafone Idea)
Chennai, India (Bharti Airtel)
Chennai, India - IPv6 (Bharti Airtel).
...
Ongoing issues in Chennai, India (Reliance)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-01 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (Reliance)
Chennai, India - IPv6 (Reliance)
June 2026
Dashboard and Agent Selector Issues (US2 Region)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
investigating
We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team ha...
Connected Devices Agent Availability Issues in EU Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services are stable. We are continuing to monitor the situation for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineering team is currently working in restoring the service.
investigating
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Service Degradation Affecting Support Case Creation
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat.
Our team is currently working on a fix.
Ongoing issue with the support case update
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousande...
Connected Devices Agent Availability Issues in EU Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary: </b>
An issue impacting connected device agent availability in the EU Region began at 15:02 UTC.
<b>Impact: </b>
Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected.
<b>Status: </b>
Our engineering team is currently working in restoring the service.
investigating
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
Ongoing issues in Mumbai, India
minorSource not attested
Last archived state: resolved
View archived record details
identified
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (R...
